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Cristie Cloud Disaster Recovery as a Service
Cristie DRaaS is available in a range of fully scalable managed service solutions that provide offsite Disaster Recovery protection for both physical and virtual environments. The solution is built on industry leading components from DEll EMC, HPE Nimble, VMware and Cisco, and is backed by Cristie's support and SLA’s.
Features
- Multiplatform support for both physical and virtual servers
- Scalable compute and storage
- Expert Management
- Short RPO's and RTO's
- UK Data Centres wholly owned by iomart, Cristie's parent compnay
Benefits
- Disaster Recovery for any Workload
- Flexible Pricing Structures
- Risk Mitigation Solutions
- Multi Site Protection
- Consistent and Reliable
- Quick and Easy Deployments
Pricing
£1500 to £7500 per instance per month
- Education pricing available
Service documents
Framework
G-Cloud 11
Service ID
465068699042386
Contact
Service scope
| Service constraints | None |
| System requirements |
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User support
| Email or online ticketing support | Email or online ticketing |
| Support response times | Response within 4 hours |
| User can manage status and priority of support tickets | Yes |
| Online ticketing support accessibility | None or don’t know |
| Phone support | Yes |
| Phone support availability | 24 hours, 7 days a week |
| Web chat support | No |
| Onsite support | Yes, at extra cost |
| Support levels | Business hours response to alerts, taking calls, making decisions and acting to ensure that your services are operating effectively every second of the day. 24/7 support by phone for response to critical systems issues. The support desk is accredited to ISO9001 quality standards. |
| Support available to third parties | Yes |
Onboarding and offboarding
| Getting started | Cristie provide a full onboarding service with training and supporting user documentation. |
| Service documentation | Yes |
| Documentation formats | |
| End-of-contract data extraction | Data can be extracted through multiple means as defined by the client. |
| End-of-contract process |
The position after the Agreement ends: Cristie will immediately stop providing the Service Payments due or payable by you under this Agreement will become due and payable immediately, including any unpaid Charges due for the remainder of the Initial Term or any Renewal Term (except where the Agreement has ended for Cristie's material breach Within 30 days after this Agreement ends, each of us will return all Confidential Information of the other in its possession at the time this Agreement ends and will not make or keep any copies of that Confidential Information except as required to comply with any applicable legal or accounting record keeping requirement. |
Using the service
| Web browser interface | Yes |
| Using the web interface | Cristie deliver service desk facilities via the Cristie support portal. The web-based portal, allows authorised users to create, manage and report on support tickets. |
| Web interface accessibility standard | None or don’t know |
| How the web interface is accessible | The web interface is compatible with standard Windows accessibility options |
| Web interface accessibility testing | No testing has been completed with assistive technology users. |
| API | No |
| Command line interface | No |
Scaling
| Scaling available | Yes |
| Scaling type |
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| Independence of resources |
Cristie provision Cloud DR as a Service from highly available data centre infrastructure owned and managed by our parent company, iomart Each Data Centre is fully powered, secure, resilient and newly equipped to handle the demands of future computing trends such as high density computing, virtualisation, energy conservation, distributed storage and multi site disaster recovery. Offering a total of 7,000 m² of advanced Data Centre technology in 8 major UK cities, we are not hindered by lack of space, legacy operating systems or practices. |
| Usage notifications | Yes |
| Usage reporting |
Analytics
| Infrastructure or application metrics | Yes |
| Metrics types |
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| Reporting types |
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Resellers
| Supplier type | Not a reseller |
Staff security
| Staff security clearance | Other security clearance |
| Government security clearance | Up to Developed Vetting (DV) |
Asset protection
| Knowledge of data storage and processing locations | Yes |
| Data storage and processing locations | United Kingdom |
| User control over data storage and processing locations | Yes |
| Datacentre security standards | Complies with a recognised standard (for example CSA CCM version 3.0) |
| Penetration testing frequency | At least every 6 months |
| Penetration testing approach | Another external penetration testing organisation |
| Protecting data at rest | Physical access control, complying with another standard |
| Data sanitisation process | Yes |
| Data sanitisation type |
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| Equipment disposal approach | A third-party destruction service |
Backup and recovery
| Backup and recovery | Yes |
| What’s backed up |
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| Backup controls | The Cristie Managed Service provides full support for backups used by the DRaaS |
| Datacentre setup | Multiple datacentres with disaster recovery |
| Scheduling backups | Users schedule backups through a web interface |
| Backup recovery |
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Data-in-transit protection
| Data protection between buyer and supplier networks |
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| Data protection within supplier network |
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Availability and resilience
| Guaranteed availability | Cristie are part of the iomart Group of companies - iomart ensure 100% uptime for Cloud Hosting Platform services as monitored by iomart systems, in line with industry best practice. Only a Cloud Hosting Platform activated by a Customer at the time of a failure will be covered by this SLA. Should a Cloud Hosting Platform fall below the 100% uptime, iomart will work with the Customer and use all commercially reasonable endeavours to recover the Cloud Hosting Platform and any associated data. |
| Approach to resilience | Regular testing and maintenance of infrastructure and the N+1 policy applied to data centres provides the basis of continuity controls. This is enhanced by the provision of multiple communication routes and the replication of iomart’s network infrastructure across iomart sites. iomart data centres are also located outside flight paths, flood plains, have no seismic threat, and are a minimum of 3km outside sites who could pose a potential accident or hazardous threat (as governed by HSE). Therefore, in the event of any given location being lost, the primary impact to iomart would be on office facilities, but with 6 UK Offices and 10 UK Data Centres providing hosting services and support, this impact is limited and mitigated with standing arrangements to relocate staff to the nearest iomart site. |
| Outage reporting | Email Alerts |
Identity and authentication
| User authentication |
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| Access restrictions in management interfaces and support channels | Access to all service interfaces (for consumers and providers) is constrained to authenticated and authorised individuals. Remote management access is authenticated and directly associated to authorised individuals rather than group accounts All managed systems monitored and access logged and tracked for auditing purposes |
| Access restriction testing frequency | At least every 6 months |
| Management access authentication |
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| Devices users manage the service through |
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Audit information for users
| Access to user activity audit information | Users have access to real-time audit information |
| How long user audit data is stored for | User-defined |
| Access to supplier activity audit information | Users have access to real-time audit information |
| How long supplier audit data is stored for | User-defined |
| How long system logs are stored for | At least 12 months |
Standards and certifications
| ISO/IEC 27001 certification | Yes |
| Who accredited the ISO/IEC 27001 | ISOQAR |
| ISO/IEC 27001 accreditation date | 18/12/2008 |
| What the ISO/IEC 27001 doesn’t cover | As detailed within the SOA |
| ISO 28000:2007 certification | No |
| CSA STAR certification | No |
| PCI certification | No |
| Other security certifications | Yes |
| Any other security certifications | Cyber Essentials |
Security governance
| Named board-level person responsible for service security | Yes |
| Security governance certified | Yes |
| Security governance standards | ISO/IEC 27001 |
| Information security policies and processes | The iomart Group adheres to the Security Classification Definitions as described in the Government Security Classifications Policy (GSCP). This is outlined and defined in section 5.3 of the iomart Quality Manual and forms part of iomarts overall integrated management system, which consists of UKAS / APMG / NCSC accredited systems. Notably; ISO 27001:2013 Information Security Management; ISO 20000-1:2011 IT Service Management; ISO 9001:2015 Quality Management; ISO 14001:2015 Environmental Management and NCSC compliance for iomarts Cloudsure service. All are regularly audited for compliance by an accredited certifying body. These standards require iomart to have robust controls in place to manage data, documents and records. Showing that iomart has appropriate and measured controls in place to manage OFFICIAL information that if lost, stolen or published in the media could have more damaging consequences (for individuals, an organisation or government generally). All iomart Data Centres and have been independently assessed on a number of occasions by local authorities and UK Government Departments, Senior Information Risk Owner’s (SIRO) as suitable for holding and processing their sensitive information to OFFICIAL level. |
Operational security
| Configuration and change management standard | Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402 |
| Configuration and change management approach | Our change management processes are in line with ISO27001 control A.12.2 Controlled mechanism for making changes to the operational environment are in place. |
| Vulnerability management type | Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402 |
| Vulnerability management approach |
Cristie, part of the iomart Group's vulnerability management process is aligned with ISO27001:2013 control A12.6.1 which addresses 3 key areas: • Timely identification of vulnerabilities • Assessment of or exposure to a vulnerability • Defined measures to address the risk |
| Protective monitoring type | Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402 |
| Protective monitoring approach |
Cristie, part of the iomart Group's Protective Monitoring process is aligned with ISO27001:2013 control A.12.4 which details: • Event Logging • Protection of log information • Admin & operator logs • Clock synchronisation • Incident Management |
| Incident management type | Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402 |
| Incident management approach |
Cristie, part of the iomart Group's incident management process is aligned with ISO27001:2013 control A.16.1 which details: • The full incident management procedure • Responsibilities & procedures • Assessment of and decision on security events • Response process • Evidence collection • Learning from incidents |
Secure development
| Approach to secure software development best practice | Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0) |
Separation between users
| Virtualisation technology used to keep applications and users sharing the same infrastructure apart | Yes |
| Who implements virtualisation | Supplier |
| Virtualisation technologies used | VMware |
| How shared infrastructure is kept separate | Each tenant’s servers are segregated into their own VLAN iomart consult with clients to determine if servers need configured to further split server farms over separate security zones. This ensures that uncontrolled network communications do not occur through adjacent architectural tiers Storage presentation is segregated through the use of fibre-channel zoning, prohibiting any host from accessing unauthorised storage areas |
Energy efficiency
| Energy-efficient datacentres | Yes |
| Description of energy efficient datacentres |
The iomart EnMS combines best practices in project management, energy monitoring, and energy awareness along with an energy policy that governs our approach towards energy use and performance. EnMS records and reports on energy usage and Power Usage Effectiveness (PUE) for our data centre estate in the UK as well as how iomart is reducing energy consumption and improving energy efficiency as a Group. Monitored by the Environment Agency (EA) and the Scottish Environment Protection Agency (SEPA), iomart use our EnMS with Schneider Electric to analyse energy efficiency across our multiple UK data centres. We do this to ensure we meet our moral obligations and regulatory requirements under the Climate Change Agreement (CCA) and in accordance with the (ESOS) Energy Savings Opportunity Scheme. |
Pricing
| Price | £1500 to £7500 per instance per month |
| Discount for educational organisations | Yes |
| Free trial available | No |