Version 1 Solutions Limited

SAM Assessment & Diagnosis

Version 1’s License Management Assessment and Diagnosis service is a rapid, high value engagement designed to help an organisation determine their current risk profile and opportunities related to the management of software assets. The assessment is based around a maturity assessment against ISO and ITIL SAM standards.

Features

  • Cost management of software assets
  • Compliance
  • Software purchasing
  • Vendor relationship

Benefits

  • Cost saving
  • Risk mitigation
  • Process improvement
  • Improved information

Pricing

£970 to £1,850 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendernotices@version1.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 6 4 8 4 9 4 3 4 9 0 3 9 4 8

Contact

Version 1 Solutions Limited Matt Gorman
Telephone: +44 203 859 4790
Email: tendernotices@version1.com

Planning

Planning service
Yes
How the planning service works
Version 1 provides a full range of Planning Support services covering all elements across Cloud Strategy, Technical Architecture Design, Business Requirements Analysis, Management and Operations Support, Cloud Hosing, Cloud Security, and Licence Compliance
During on-boarding Version 1 will help the customer to understand the organisational and business impact the cloud will have on their enterprise and build solutions to adjust to the new cloud paradigm. Our consultants are always up to speed on innovation and change in the cloud market through our cloud partnerships with Microsoft, AWS and Oracle. We bring this knowledge to the engagement, helping clients to accelerate their cloud strategy. Blockers and challenges to cloud adoption are addressed to ensure compliance with legal, information security, and regulatory requirements. Using the Version 1 Cloud Reference Architecture, our team can work with the client application delivery teams to analyse business requirements and architect the “future state” application and cloud architecture, addressing the technical feasibility and challenges of moving IT Service delivery to the cloud
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • MS SharePoint
  • Microsoft Solutions
  • Oracle E-Business Solutions
  • Oracle Fusion
  • Oracle Cloud Services
  • Amazon Cloud Services

Training

Training service provided
Yes
How the training service works
A critical aspect of any project is the need to conduct comprehensive training for the users in the use of the application. Version 1 is committed to conducting professional training to ensure that users of the system can gain maximum benefit from using it.
Version 1 normally propose a ‘train the trainer’ approach to user training be adopted, integrated with the testing and overall acceptance phase of the project. This requires a difference in approach from standard training courses, as users need to be trained in both the application and in how to pass this on to their colleagues.
The Super Users will be trained in the use of the system, and will then be responsible for training their colleagues. Before the training commences, we would discuss with you any assistance from us you feel would be required during this period. For example we could offer some form of phone-based support service during the training period to help answer any issues that may arise in training
Training is tied to specific services
Yes
Services the training service works with
  • MS SharePoint
  • Microsoft Solutions
  • Oracle E-Business Solutions
  • Oracle Fusion
  • Amazon Cloud Hosting

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Version 1 can provide strategic consultancy on cloud migration. The Version 1 cloud adoption approach has three main phases, we help the customer define a roadmap, we’ll design a reference architecture that fits for the customers’ needs and then use that reference architecture to help the customer adopt the cloud and manage it going forward. During all three phases Version 1 help the customer to understand the organisational and business impact the cloud will have on their enterprise and build solutions to adjust to the new cloud paradigm. We have adapted this general approach to a number of specific Public Sector client engagements, helping organisations achieve typical cloud benefits such as

• Reduction of bottlenecks in environment provisioning
• Reduce infrastructure team costs/ resource drain in building environments
• Reduce quality risks
• Reduce IT costs through pay-as-you-go model
• Enhance productivity of IT department
• Obtain long-term benefits of PaaS
For clients who already make use of cloud services Version 1 can provide ongoing consultancy – ensuring benefits are being achieved and advising on the relative merits of different Cloud platforms – we are accredited consultants for Amazon, Microsoft Azure and Oracle Cloud platforms
Setup or migration service is for specific cloud services
Yes
List of supported services
  • MS SharePoint
  • Microsoft Solutions
  • Oracle E-Business Solutions
  • Oracle Fusion
  • Oracle Cloud Services
  • Amazon Cloud Services

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality is an integral part of the Version 1 Project Management methodology. It is through our 1-Quality approach to quality that we can ensure that the project’s products will meet the customer’s expectations and that the outcomes of using the products will generate the expected benefits.

As part of any On-boarding plan, and also subsequent service changes, Version 1 will agree and document a Test Plan with the client which will detail the following:

• Definition of Test Phases (& definition of Test Bed)
• Scope of Testing to be undertaken within each Test Phase
• Non- functional testing including performance
• Test Lifecycle and Execution Procedures
• Test Inputs & Outputs for each test Phase
• Data Pre-Requisites & Data Issues
• Bug Raising, Resolution & Management

The following distinct test phases are typically undertaken depending on project size and complexity considerations:

• Application Testing (Including Design Standards Testing)
• Functional & Business Logic Testing
• Data Migration Testing
• Integration Testing
• Performance Testing
• Regression Testing
• Pre UAT Deployment Testing

Security testing

Security services
Yes
Security services type
Security design

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Version 1's Managed Services Practice provides a uniquely flexible approach to providing support services through a dedicated practice employing over 250 support professionals. We provide a full range of cloud support services covering all key software, database and hosting providers and are fully certified for Microsoft, Amazon and Oracle cloud platform support. We also provide additional value-added support services including cloud migration strategy advice, system health checks, ITIL process consulting, and IT and Business Process Outsourcing. We have adopted ITIL practices for IT Service Management and we were one of the first organisations in the world to achieve ISO 20000-1 certification for our Managed Services. The only internationally recognised quality standard for IT Service Management, ISO 20000 provides an independent assessment of the quality and repeatability of our services and demonstrates our commitment to continual service improvement. Version 1’s Security Management System is accredited to ISO27001 and operates throughout the full organisation. This internationally recognised Information Security standard proves that Version 1 has demonstrated the required levels of control to protect the valuable assets and rights of individuals and clients, and of compliance to all applicable legislation

Service scope

Service constraints
No service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
Standard SLA covers Office Hours:
1 hour priority calls
4 hour response standard
Can be tailored to customer requirement including weekend cover
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Version 1 uses Skype for our web chat support. The following is a list of devices with supported accessibility features available for Skype on Windows 8 desktop:

• Narrator screen reader enables blind people to use their computer or other device as its purpose is to read text on the screen aloud. Skype for Windows desktop and Skype for Windows 8 may also work well with third-party screen readers such as NVDA (free download) and JAWS.
• High-contrast settings benefit low vision users and users with little or no color perception as it makes text easier to read.
• Magnifier is a feature intended for low vision users as it enlarges the screen and makes text easier to read and images easier to see
Support levels
The Managed Service provided by Version 1 is based on our ISO 20000 processes and procedures. The ISO 20000 standard held by Version 1 since July 2011, is aligned to the ITIL service framework and covers standard service processes such as Incident Management, Change Management and Release Management . During on-boarding we can tailor these processes and agree the detail of their implementation, in particular how they integrate with the client’s own internal processes. There is an additional charge for this tailoring which can be incorporated in the on-boarding costs.
Version 1 has an ITIL based Service Governance structure in place for each client to ensure SLAs are met and the overall support service is managed in a responsive, customer-focused manner. The focus of the service governance will be a regular Service Management Board or Service Review Meeting attended by key stakeholders. Each managed service client is assigned a service manager to co-ordinate their service provision and ensure customer satisfaction levels are maintained.

At Version 1, Continuous Service Improvement as a core element of our Managed Service offering and we incorporate it into the client's Managed Service at the outset of our engagement.

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft, Microsoft, Oracle

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£970 to £1,850 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tendernotices@version1.com. Tell them what format you need. It will help if you say what assistive technology you use.