Wigwam Digital Ltd

Website setup, testing and hosting service with provision of a CMS, ongoing support and training

Wigwam Digital's offering includes brand setup, dynamic XML sitemaps, wireframe creation, front-end and back-end website setup, including compatibility, accessibility and performance testing. The provision of a CMS and full training is offered, along with ongoing support and secure hosting in a UK-based data centre.

Features

  • Full branding and website setup service including marketing consultation
  • User journey mapping to help understand your target audience
  • Focus on user experience, making navigation easy and intuitive
  • Split testing to explore user preferences
  • Embedded analytics (Google Analytics) to monitor user behaviour
  • Support and maintenance including, updates, security patching, bug fixing
  • Social media integration, including Twitter, Facebook, Mailchimp, Google Maps
  • Cloud hosting in UK based data centre in London
  • Accessibility testing, compatibility testing and operating system testing
  • Daily or weekly site backups, SSL certificates as standard

Benefits

  • Website setup and branding
  • Responsive websites across IOS and android devices and browsers
  • On-page Search Engine Optimisation (SEO)
  • CMS training, including provision of video and document resources
  • Custom WordPress plugin creation to meet your bespoke requirements
  • Custom Wordpress theme setup, ensuring consistency throughout your website
  • Content creation, content review, copywriting, proof-reading, and language testing
  • Agile and flexible service delivery
  • Web security, firewall, spam filters, penetration testing
  • Built with GDPR compliance and data privacy in mind

Pricing

£400 to £800 per person per day

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 6 4 8 3 1 8 1 6 2 8 1 7 7 7

Contact

Wigwam Digital Ltd

Janis Brix

01416289400

tenders@wigwam.digital

Planning

Planning service
Yes
How the planning service works
A full implementation plan for the website design and build is completed in close collaboration with our clients. Please see our Service Definition document for further details.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
We can provide you with a full training package to upskill your current workforce. Our training will focus on the areas listed below and will be
addressed to:

• Your administrators
• Your design and marketing team (including
social media team)
• Your contract manager

On-site training will take place over a half a day day. Wigwam will deliver training on-site at your premises and will cover the following areas:

• Use of the Wordpress CMS, site editing and page creation etc
• Uploading and downloading documentation
and data
• Analytics and reporting on site usage, traffic, user behaviour and user demographics where collected
• Links to social media, site promotion and marketing principles
• The issue and fault logging process

We will provide a suite of training guides on the areas covered within the training. This will be both a document resource as well as an
online resource, and we will create a “help” area within the CMS for your administrators to navigate to as a first port of call.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
For existing website migration we provide data mapping and secure content migration to your new website.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Accessibility testing, compatibility testing and operating system testing as standard. In addition we offer web security, firewall, spam filters, penetration testing as well as content review, copy writing, proof-reading, and language testing.

Security testing

Security services
Yes
Security services type
Security testing
Certified security testers
No

Ongoing support

Ongoing support service
Yes
Types of service supported
Hosting or software provided by your organisation
How the support service works
We will provide a dedicated email support address in which we manage on a rotational basis by our remote working team spanning across three continents. This allows us to provide a 24/7 support service, 365 days a year and begin resolution procedures immediately. Full details can be found within our Service Definition document.

Service scope

Service constraints
See our Service Definition document for full details of our service offering, including constraints.

User support

Email or online ticketing support
Email or online ticketing
Support response times
All tickets will be responded to within 1 hour of receipt
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
Critical Website Impact = 12 hour fix Significant Website Impact = 24 hour fix Nominal Business Impact = 2 working day fix

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
None

Pricing

Price
£400 to £800 per person per day
Discount for educational organisations
Yes

Service documents

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