BiZZdesign Enterprise Studio Online and HoriZZon Portal
BiZZdesign Enterprise Studio Online and HoriZZon Portal deliver a collaborative business design platform offering powerful, integrated modelling, analysis and reporting across multiple disciplines to enable coherent decision-making. It provides capabilities to seamlessly plan, design and execute change using a wide set of disciplines and extensible modelling languages.
- Cloud based, collaborative, digital business transformation modelling solution
- Business models, using business model canvas, capability based planning etc.
- Architecture models with ArchiMate 3.0, methods such as TOGAF ADM
- Enterprise portfolio management (PPM, APM, etc)
- Process modelling using BPMN, Business logic using Decision Model Notation
- Data modelling and UML modelling support
- Governance, risk and compliance (GRC) modelling
- Enterprise risk & security modelling, including GDPR
- Analytics, dashboards, scenario & what-if planning
- Integration to systems of record such as ServiceNow
- Single platform permits greater collaboration within and across disciplines
- Increased transparency, exposed rationale and evidence based decision making
- Standards based modelling, allowing easier start-up and no vendor lock-in
- Digitise baseline/target models, de-risk major transformation programme initiatives
- Communicates a digital business vision, and the delivery journey
- Enables business complexity to be distilled to empower management decisions
- Permits complex/detailed modelling as required
- Quick mobilisation, reducing time to value
- Unlocks information value through connection of data silos
|Software add-on or extension||No|
|Cloud deployment model||Public cloud|
|System requirements||Modern browser for access|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Priority 1: 30 minutes
Priority 2: 1 hour
Priority 3: 4 hours
Priority 4: 1 working day
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Priority 1: The SaaS service is unavailable, causing major business impact (e.g. “Platform down”).
Priority 2: Major SaaS functionality is unavailable or working incorrectly, causing minor business impact.
Priority 3: Minor software product functionality is unavailable or working incorrectly, causing minimal business impact and/or an acceptable workaround may be available.
Priority 4: A cosmetic or documentation defect causing minimal business impact, which may be resolved in a future SaaS release.
Priority 1: 30 minutes
Priority 2: 1 hour
Priority 3: 4 hours
Priority 4: 1 working day
Third party support available if users are named users of the service.
|Support available to third parties||Yes|
Onboarding and offboarding
Helpdesk support is available at startup. User documentation is available online (and in pdf format), as well as access to an extensive and active community site.
Online training, onsite training courses and public training courses are also available at additional cost. We also offer cloud support services to accelerate startup and time to value.
|End-of-contract data extraction||User can export their data to certain file formats or create report from their models before contract end date. The following extensions can be used for export: BPMN, ArchiMate Exchange File Format, Archi, CSV, SQL, XMI, XML PDF, RTF, Word, Excel, Powerpoint, HTML|
|End-of-contract process||Users will need to export their data before the end of their contract period. At contract end, the service environment will be de-provisioned and customer data will be permanently removed. Any client data on backups will be overwritten within a specified period after contract termination.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||No|
|Description of service interface||
Browser based access to the modelling environment (Enterprise Studio) for 'design' users is delivered via AWS Appstream.
Browser access to HoriZZon portal for 'consume' and 'contribute' users is via HTML5 portal.
|Accessibility standards||None or don’t know|
|Description of accessibility||
The design environment is not designed for users with accessibility needs. This environment is graphically 'model intensive' and does not lend itself to accessibility requirements.
The consume/contribute environment supports basic accessibility needs as it is delivered via web browser. The more model content/documentation created/populated by design users, the more accessible the model content becomes to consume/contribute users
Access via the HoriZZon portal and publication to HTML has been tested with screen reader technology such as JAWS and in browser extensions such as ChromeVox.
Assistive technology tools are not formerly supported.
|Independence of resources||Each customer has a dedicated and isolated service resource pool to prevent service degradation as a result of other user demand.|
|Service usage metrics||Yes|
Ticket response time
Ticket resolution time
|Reporting types||Reports on request|
|Supplier type||Reseller providing extra features and support|
|Organisation whose services are being resold||BiZZdesign|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Managed by a third party|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Other data at rest protection approach||The service encrypts data in the data tier and any cached data|
|Data sanitisation process||Yes|
|Data sanitisation type||Deleted data can’t be directly accessed|
|Equipment disposal approach||A third-party destruction service|
Data importing and exporting
|Data export approach||
Users can perform full model exports using a variety of file formats.
Exports of specific data sets are possible using export functions within the software. Data 'round-tripping' is also supported for offline editing and enrichment.
Reports can be generated into rtf, word, excel and html5 for general publication and consumption.
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||TLS (version 1.2 or above)|
|Data protection within supplier network||TLS (version 1.2 or above)|
Availability and resilience
The application service availability target is set at 99.6% (or ~7.24 mins downtime per day).
The ‘worst case’ Recovery Point Objective (RPO) is 24 hours based upon a backup strategy of once every 24 hours. Real time data replication to a secondary passive data centre should enable near zero data loss in most failure scenarios. The ‘worst case’ Recovery Time Objective (RTO) is 3 days.
|Approach to resilience||The BiZZdesign cloud platform is architected for high availability with active geo-redundant failover and backups.|
|Outage reporting||Via realtime monitoring service and prompted by mail|
Identity and authentication
|User authentication needed||Yes|
|Access restrictions in management interfaces and support channels||A separate secure connection is used for administrators to access management interfaces. Additional controls are in place to restrict non administrators accessing management interfaces, including additional assurance on user credentials.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users contact the support team to get audit information|
|How long user audit data is stored for||Between 6 months and 12 months|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||Between 6 months and 12 months|
|How long system logs are stored for||Between 6 months and 12 months|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||Brand Compliance B.V|
|ISO/IEC 27001 accreditation date||10/07/2018|
|What the ISO/IEC 27001 doesn’t cover||
The certification only applies only to Cloud Software Service (BiZZdesign Enterprise Studio), which covers:
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||Yes|
|Any other security certifications||ISO/IEC 27001 certification pending|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||
|Information security policies and processes||The company has an Information Security Forum that has Board level contacts and representatives from all business areas, including Development, ICT Operations and Service Support. It also has regular contacts with various professional security bodies. The Forum meets regularly has an ISO 27001 compliant ISMS.|
|Configuration and change management standard||Supplier-defined controls|
|Configuration and change management approach||All configuration changes are subject to test and approval by independent team prior to deployment.|
|Vulnerability management type||Supplier-defined controls|
|Vulnerability management approach||
We ensure that any published vulnerabilities are identified, assessed for applicability on our service and where necessary suitably mitigated. We identify vulnerabilities from the media, vendors, we also subscribe to a vulnerability alert service, and staff monitor a number of discussion groups. The vulnerability is checked against the software used on our estate and where a match is found, the details are entered in our vulnerability management worksheet/database from where it is managed through to resolution. It includes:
Date, Source, Reference, Product/Version with vulnerability, CVE/CVSS scores, Affected Systems, Impact, Action, Status
|Protective monitoring type||Supplier-defined controls|
|Protective monitoring approach||The Protective Monitoring implemented for the service includes a central log repository for network, OS and application activities. It allows us to log relevant user activities. The system raises alerts on key security events and regular management reports are produced to show security related activity on the service. We have also implemented an IDS service to assist in the identification of suspicious activity.|
|Incident management type||Supplier-defined controls|
|Incident management approach||Staff are given guidance on what constitutes a security incident and are required to report such events to the helpdesk. We have a separate management instruction on the escalation and reporting of security incidents, including to external interested parties/stakeholders. All such incidents are recorded, presented to the security forum and analysed for lessons learnt purposes.|
|Approach to secure software development best practice||Supplier-defined process|
Public sector networks
|Connection to public sector networks||No|
|Price||£30 to £2750 per user per year|
|Discount for educational organisations||Yes|
|Free trial available||Yes|
|Description of free trial||A local software installation can be downloaded and used for 30 days. This provides full access to the software functionality for trial purposes before moving to the cloud solution.|
|Link to free trial||http://offers.bizzdesign.com/thank-you/bizzdesign-enterprise-studio-software|