Edifit Limited

BiZZdesign Enterprise Studio Online and HoriZZon Portal

BiZZdesign Enterprise Studio Online and HoriZZon Portal deliver a collaborative business design platform offering powerful, integrated modelling, analysis and reporting across multiple disciplines to enable coherent decision-making. It provides capabilities to seamlessly plan, design and execute change using a wide set of disciplines and extensible modelling languages.


  • Cloud based, collaborative, digital business transformation modelling solution
  • Business models, using business model canvas, capability based planning etc.
  • Architecture models with ArchiMate 3.0, methods such as TOGAF ADM
  • Enterprise portfolio management (PPM, APM, etc)
  • Process modelling using BPMN, Business logic using Decision Model Notation
  • Data modelling and UML modelling support
  • Governance, risk and compliance (GRC) modelling
  • Enterprise risk & security modelling, including GDPR
  • Analytics, dashboards, scenario & what-if planning
  • Integration to systems of record such as ServiceNow


  • Single platform permits greater collaboration within and across disciplines
  • Increased transparency, exposed rationale and evidence based decision making
  • Standards based modelling, allowing easier start-up and no vendor lock-in
  • Digitise baseline/target models, de-risk major transformation programme initiatives
  • Communicates a digital business vision, and the delivery journey
  • Enables business complexity to be distilled to empower management decisions
  • Permits complex/detailed modelling as required
  • Quick mobilisation, reducing time to value
  • Unlocks information value through connection of data silos


£30 to £2750 per user per year

Service documents


G-Cloud 11

Service ID

4 6 4 2 5 7 3 8 5 3 8 1 4 3 2


Edifit Limited

Eddie Walker



Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
System requirements
Modern browser for access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Priority 1: 30 minutes
Priority 2: 1 hour
Priority 3: 4 hours
Priority 4: 1 working day
User can manage status and priority of support tickets
Online ticketing support accessibility
None or don’t know
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Yes, at extra cost
Support levels
Priority 1: The SaaS service is unavailable, causing major business impact (e.g. “Platform down”).

Priority 2: Major SaaS functionality is unavailable or working incorrectly, causing minor business impact.

Priority 3: Minor software product functionality is unavailable or working incorrectly, causing minimal business impact and/or an acceptable workaround may be available.

Priority 4: A cosmetic or documentation defect causing minimal business impact, which may be resolved in a future SaaS release.

Priority 1: 30 minutes
Priority 2: 1 hour
Priority 3: 4 hours
Priority 4: 1 working day

Third party support available if users are named users of the service.
Support available to third parties

Onboarding and offboarding

Getting started
Helpdesk support is available at startup. User documentation is available online (and in pdf format), as well as access to an extensive and active community site.

Online training, onsite training courses and public training courses are also available at additional cost. We also offer cloud support services to accelerate startup and time to value.
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
User can export their data to certain file formats or create report from their models before contract end date. The following extensions can be used for export: BPMN, ArchiMate Exchange File Format, Archi, CSV, SQL, XMI, XML PDF, RTF, Word, Excel, Powerpoint, HTML
End-of-contract process
Users will need to export their data before the end of their contract period. At contract end, the service environment will be de-provisioned and customer data will be permanently removed. Any client data on backups will be overwritten within a specified period after contract termination.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
Application to install
Designed for use on mobile devices
Service interface
Description of service interface
Browser based access to the modelling environment (Enterprise Studio) for 'design' users is delivered via AWS Appstream.
Browser access to HoriZZon portal for 'consume' and 'contribute' users is via HTML5 portal.
Accessibility standards
None or don’t know
Description of accessibility
The design environment is not designed for users with accessibility needs. This environment is graphically 'model intensive' and does not lend itself to accessibility requirements.

The consume/contribute environment supports basic accessibility needs as it is delivered via web browser. The more model content/documentation created/populated by design users, the more accessible the model content becomes to consume/contribute users
Accessibility testing
Access via the HoriZZon portal and publication to HTML has been tested with screen reader technology such as JAWS and in browser extensions such as ChromeVox.
Assistive technology tools are not formerly supported.
Customisation available


Independence of resources
Each customer has a dedicated and isolated service resource pool to prevent service degradation as a result of other user demand.


Service usage metrics
Metrics types
Ticket response time
Ticket resolution time
Reporting types
Reports on request


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Other
Other data at rest protection approach
The service encrypts data in the data tier and any cached data
Data sanitisation process
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Users can perform full model exports using a variety of file formats.
Exports of specific data sets are possible using export functions within the software. Data 'round-tripping' is also supported for offline editing and enrichment.
Reports can be generated into rtf, word, excel and html5 for general publication and consumption.
Data export formats
  • CSV
  • Other
Other data export formats
  • ArchiMate exchange format
  • Xml
  • Html
  • Bpmn
  • Docx/pptx/xlsx
  • Sql
Data import formats
  • CSV
  • Other
Other data import formats
  • Xml
  • Xlsx
  • Visio
  • ArchiMate exchange format
  • Bpmn
  • Csv
  • Sql

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
The application service availability target is set at 99.6% (or ~7.24 mins downtime per day).
The ‘worst case’ Recovery Point Objective (RPO) is 24 hours based upon a backup strategy of once every 24 hours. Real time data replication to a secondary passive data centre should enable near zero data loss in most failure scenarios. The ‘worst case’ Recovery Time Objective (RTO) is 3 days.
Approach to resilience
The BiZZdesign cloud platform is architected for high availability with active geo-redundant failover and backups.
Outage reporting
Via realtime monitoring service and prompted by mail

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
A separate secure connection is used for administrators to access management interfaces. Additional controls are in place to restrict non administrators accessing management interfaces, including additional assurance on user credentials.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
Brand Compliance B.V
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
The certification only applies only to Cloud Software Service (BiZZdesign Enterprise Studio), which covers:

Application Development
Application Hosting
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications
ISO/IEC 27001 certification pending

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
IASME Governance
Cyber Essentials
Information security policies and processes
The company has an Information Security Forum that has Board level contacts and representatives from all business areas, including Development, ICT Operations and Service Support. It also has regular contacts with various professional security bodies. The Forum meets regularly has an ISO 27001 compliant ISMS.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All configuration changes are subject to test and approval by independent team prior to deployment.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We ensure that any published vulnerabilities are identified, assessed for applicability on our service and where necessary suitably mitigated. We identify vulnerabilities from the media, vendors, we also subscribe to a vulnerability alert service, and staff monitor a number of discussion groups. The vulnerability is checked against the software used on our estate and where a match is found, the details are entered in our vulnerability management worksheet/database from where it is managed through to resolution. It includes:
Date, Source, Reference, Product/Version with vulnerability, CVE/CVSS scores, Affected Systems, Impact, Action, Status
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The Protective Monitoring implemented for the service includes a central log repository for network, OS and application activities. It allows us to log relevant user activities. The system raises alerts on key security events and regular management reports are produced to show security related activity on the service. We have also implemented an IDS service to assist in the identification of suspicious activity.
Incident management type
Supplier-defined controls
Incident management approach
Staff are given guidance on what constitutes a security incident and are required to report such events to the helpdesk. We have a separate management instruction on the escalation and reporting of security incidents, including to external interested parties/stakeholders. All such incidents are recorded, presented to the security forum and analysed for lessons learnt purposes.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks


£30 to £2750 per user per year
Discount for educational organisations
Free trial available
Description of free trial
A local software installation can be downloaded and used for 30 days. This provides full access to the software functionality for trial purposes before moving to the cloud solution.
Link to free trial

Service documents

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