MindBridge Ai

MindBridge AI Auditor

MindBridge Ai Auditor automates the ingestion and analysis of data and learns from user interaction. A hybrid of machine learning and artificial intelligence algorithms are applied against 100% of transactions, generating a ‘risk score’ for all transactions with results presented in an intuitive interface to focus further investigations.

Features

  • Financial data analysis using artificial intelligence and machine learning
  • Complete analysis of general ledgers and sub ledgers
  • Risk-based scoring of transactions in data sets
  • Interactive and intuitive user interface
  • Natural language processing search functionality
  • Audit planning tool that leverages risk based intelligent sampler
  • Automated data ingestion
  • Financial reporting exports
  • Explainability of findings
  • Reinforced learning - system improves with user interaction

Benefits

  • Human Centric - Associate anomalous activities with people
  • Smart Data Ingestion, Automates process of preparing data for analysis
  • Simplicity - No scripting, easily used by non-technical professionals
  • Instant Results - Detection with no training of the system
  • Analyze all transactions - Find all needles in the haystack
  • Anticipatory - Finds unanticipated, intentional and unintentional anomalies
  • Plug & Play - Gets organizations ready and protected faster
  • Expandable and extensible machine learning platform
  • Can be applied to other forms of analysis

Pricing

£4200 to £300000 per unit per year

  • Education pricing available

Service documents

G-Cloud 10

464121930318123

MindBridge Ai

MindBridge Analytics Inc

+1-613-600-5003

andrew.popp@mindbridge.ai

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints MindBridge AI Auditor is a cloud based solution that is available 24/7, with a target uptime of 99.8%.
System requirements A standard computer with a modern web browser will suffice

User support

User support
Email or online ticketing support Email or online ticketing
Support response times MindBridge will provide technical support for the MindBridge Service in English via email and web-based interface during Business Hours for all other support requests. “Business Hours” means Monday through Friday from 8 a.m. to 6 p.m. Eastern Standard Time, excluding holidays.

Response times are:
Severity 1 - 1 hour or less
Severity 2 - 4 business hours
Severity 3 - 24 hours
Severity 4 - 24 hours
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Our AI Platform utilizes Intercom messaging for our web chat. Users can access the web chat feature from within the system to contact a MindBridge Customer Success Manager for assistance with the AI Auditor.

Accessibility is important to us, we will be ensuring that our colour palettes and contrast on buttons and illustrations are highly readable. From that foundation we will continue to refine and improve over time to ensure we adhere to WCAG and AODA standards.
Web chat accessibility testing Our AI Platform has been leveraging the web chat feature within our system since its inception, in order to provide effective and efficient maintenance and support services to our clients.

Accessibility is important to us, we will be ensuring that our colour palettes and contrast on buttons and illustrations are highly readable. From that foundation we will continue to refine and improve over time to ensure we adhere to WCAG and AODA standards.
Onsite support Yes, at extra cost
Support levels MindBridge provides the following support mechanisms: Annual User Support and Professional Services / Data Science Support, both are which are serviced remotely.

Annual User Support is built into the price of the software, while Professional Services / Data Science Support is an additional cost.

The price for Annual User Support is 20% of total software price (built into price of the software) and includes our White-Glove Service. Annual User Support is composed of the following:
- On-Boarding:
- Service enablement / provisioning of the service
- Training
- Support Levels:
- Level 1 - First line customer support for usability of the product
- Level 2 - Data ingestion support and support for technical issues
- Level 3 - Product bug fixes, on-going maintenance of infrastructure, product and new product features

Professional Services / Data Science Support:
- Price = £1,200/day plus agreed travel if necessary (additional cost)

Onsite support can be made available (please refer to our rate card for details). Travel & living expenses are an additional cost that would have to be agreed upon.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started As part of your MindBridge service offering, you are assigned a dedicated Customer Success Manager (CSM) at kickoff. Your CSM will be with you from the beginning of your partnership with MindBridge and will grow with you as you grow with the software and service. The primary role of the CSM is to learn your business processes so that you can continually maximize value from MindBridge

After contract signing, there is a 15-20 minute kick-off call to discuss measures of success during our engagement, followed by a 90 minute call to conduct our first training session. This includes training on the software and an education session on AI and Machine Learning. We'll then schedule a feedback call once a month to discuss how things are going.

We also provide detailed documentation on how to map accounts, ingest data, configure control points, etc. These are available through our website and can also be provided in PDF.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Download through the user interface.
End-of-contract process Upon termination, all data is deleted from our servers, which is included in the price of the service

The price of the contract includes access to the MindBridge AI Auditor on a per unit, per year basis. Unit refers to either an engagement (i.e. case file analysis) or a department. The license is valid for unlimited usage of that unit for up to one year.

The price of the contract also includes user support via email, web chat, and telephone for training, account mapping support, and ongoing maintenance for one year.

The price of the contract does not include data science support, in which our data science team assists with performance tuning, control point configuration, or other data science work. This work will come at an additional cost.

The price of the contract does not include onsite support. This is an additional cost (refer to our rate card). MindBridge is a Canadian company, with support resources residing in Ottawa, Ontario, Canada. Should an onsite presence be required, airfare and travel & living expenses would need to be agreed upon.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility It is a top priority for us to start building a better digital footprint in the short term future. Accessibility is important to us, so as a start we will be ensuring that our colour palettes and contrast on buttons and illustrations are highly readable, we will be providing transcripts and captions for video content. We will be ensuring that all images on our website are properly described for the visually impaired, etc. From that foundation, we will continue to refine and improve over time to ensure we adhere to WCAG and AODA standards.
Accessibility testing It is a top priority for us to start building a better digital footprint in the short term future. Accessibility is important to us, so as a start we will be ensuring that our colour palettes and contrast on buttons and illustrations are highly readable, we will be providing transcripts and captions for video content. We will be ensuring that all images on our website are properly described for the visually impaired, etc. From that foundation, we will continue to refine and improve over time to ensure we adhere to WCAG and AODA standards.
API No
Customisation available No

Scaling

Scaling
Independence of resources MindBridge actively monitors system utilization for degradation. Should degradation occur, we will scale up as required to meet demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types Number of engagements used and number of system users.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach Users can export data into a .XLS file.
Data export formats Other
Other data export formats XLS
Data import formats
  • CSV
  • Other
Other data import formats
  • XLS
  • XLSX
  • Import directly from Intaact
  • Import directly from NETSUITE
  • Import directly from quickbooks

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability MindBridge will make the MindBridge Service available 98.5% of the time, excluding Scheduled Maintenance. In order to qualify as “Scheduled Maintenance”, a particular maintenance period must (a) be the subject of commercially reasonable efforts to avoid and minimize downtime; (b) not exceed two (2) hours per occurrence or four (4) hours per month in the aggregate; (c) be the subject of seven (7) days advance written notice to Subscriber.
Approach to resilience This information is available upon request
Outage reporting Outages, such as scheduled maintenance, are reported via email alerts.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels Access is through secure connection to hardened bastion hosts running in cloud environments. Separate bastion hosts are used for each environment. The bastion host is configured as a single purpose host with minimal operating system services needed to act as an SSH proxy.

Administrative access to production system components is achieved by connecting to the Bastion Host using SSH and establishing SSH connection from the Bastion Host to the production system component. Production system components are configured to permit SSH only from Bastion Hosts.

Authentication and administrative access rights within hosts in the service environments are controlled using active directory.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information No audit information available
Access to supplier activity audit information No audit information available
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications SSAE-16

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards SSAE-16
Information security policies and processes SSAE-16

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach MindBridge service assets are maintained in a git repository that enforces version and change control. Service assets include our application code base and definitions of infrastructure components. Networking environment and platforms are managed as software defined infrastructure and deployed in containers on a physical infrastructure (cloud infrastructure or customer provided infrastructure).

Changes are performed on local branches within the development environment and are merged with parent branches after successfully passing unit, security and integration tests and undergoing a peer review.

Changes are packaged into release candidates. If release candidates pass systems level tests, it is pushed into production.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach MindBridge maintains a detailed inventory of all third-party software used in the product. This software base is regularly compared with CVE reports and monitored for available updates. Significant vulnerabilities are identified as bugs and scheduled for remediation with priority base on risks imposed. Updates are assessed to determine criticality and impact and scheduled for integration into a subsequent release. Critical updates are given priority.

In addition, external penetration tests are completed every six months.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Detailed application and system logs are collected from all environments and piped to a common repository where both manual and automated processes are used to monitor the service for security, availability, and functional issues.

MindBridge cloud operations are alerted of critical issues by messages and by a visual alarm in the office.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach MindBridge has a formal process for identifying and managing security incidents through resolution and lessons learned.

All steps to identify, assess, contain, eradicate, and restore are documented in the process.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £4200 to £300000 per unit per year
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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