Public.Class Limited

Door Tablet

Door Tablet provides Interactive Meeting Room and Wayfinding displays that you can connect to most scheduling platforms, including Google G Suite, Office 365, Exchange and IBM Domino. Tablets are installed by meeting rooms allowing users to interact with the system and create, terminate and extend meetings.

Features

  • Meeting Room Interactive displays showing schedules in real-time
  • Connects to Google G Suite, Exchange, Office 365, Domino
  • Variety of wayfinding displays for public areas
  • Branding and Slide Shows which presents your business well
  • Native apps on Apple iOS, Google Android and Microsoft Windows
  • Standard tablets hardware, secure enclosure and PoE
  • Integrated with Google Analytics for sophisticated reporting
  • Monitoring in real-time all displays for 24/7 operations
  • API for integration with mobile devices and other systems
  • Server for Windows and Linux on cloud or on-premise

Benefits

  • Improves meeting rooms utilisation and reduces need for space
  • Helps staff find meeting spaces and improves time management
  • Lowers your cost of running meeting rooms and facilities
  • Provides better service to users including catering and support
  • Improves your understanding on usage and facilitates change
  • Projects your brand identity, policies, ethics and procedures
  • Eliminates meeting interruptions, late starts and non-attendance
  • Lowers your IT costs throughout solid automation and monitoring
  • Uses industry standards to lower your cost of ownership
  • Projects an efficient and well-managed organisation

Pricing

£185 per licence

Service documents

G-Cloud 9

463867367575216

Public.Class Limited

Avi Tchiprout

+44 20 8567 7719

avi@publicclass.com

Service scope

Service scope
Software add-on or extension Yes
What software services is the service an extension to Scheduling Software such as Axxerion, IBM Domino, Google G Suite, Microsoft Exchange and Office 365
Cloud deployment model Private cloud
Service constraints None
System requirements
  • AWS or Similar Virtual Server
  • Windows Server, 2008 and up
  • 6 GB RAM
  • 50GB Disk

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Normally within two hours, maximum within 24 hours
Including weekends
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), 7 days a week
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Via the product web site, available to all visitors
Web chat accessibility testing The service is tested with SnapEngage
Onsite support Yes, at extra cost
Support levels All support including email, phone and remote desktop are included in the annual support fee, which is free in the first year. On site visits are rarely needed and are charged on a daily rate
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started User documentation
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction We do not keep their data
End-of-contract process The databases used by the system are deleted

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Windows
Designed for use on mobile devices No
Accessibility standards None or don’t know
Description of accessibility Customers install tablets by meeting rooms which in turn access the Door Tablet server on the cloud
Accessibility testing Not applicable
API Yes
What users can and can't do using the API The API allows integration with any system, server based or mobile. Systems can create and modify appointments, and list appointments too
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources As users use private cloud, each system is scaled independently of others and may also have a dedicated host, unaffected by other instances of our server

Analytics

Analytics
Service usage metrics Yes
Metrics types We integrate Door Table with Google Universal Analytics
Reporting types
  • Real-time dashboards
  • Regular reports

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least every 6 months
Penetration testing approach In-house
Protecting data at rest Encryption of all physical media
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach No need to export data
Data export formats CSV
Data import formats Other
Other data import formats
  • MS Excel Spreadsheet
  • Built-in synchronisation

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability Our service is available near 100% of time when using AWS. Downtime will be experienced only during system updates at times selected by buyer
Approach to resilience We provided a number of features, from the tablets that can work "stand-alone", to the ability to automatically switch servers and finally, at a server level offer roll-back transaction process and two phase commit
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels The buyer designates access rights to users
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for Between 6 months and 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for Between 6 months and 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation No
Security governance approach The service is limited to a single Private cloud service hence it is up to the buyer to secure the service. We set it up for them and pass this on.
Information security policies and processes N/A

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Each installation is controlled by its own version and new versions are fully documented, allowing the buyer to decide if an upgrade is needed.
Vulnerability management type Undisclosed
Vulnerability management approach As we use AWS instances each is protected by AWS infrastructure. Any attacks on the service are reported to us by AWS
Protective monitoring type Undisclosed
Protective monitoring approach AWS reports compromises to us and we respond immediately if this is an issue within our remit. Response is immidate
Incident management type Undisclosed
Incident management approach Users report incidents via email or phone, we report via email

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £185 per licence
Discount for educational organisations No
Free trial available Yes
Description of free trial Buyers can install a complete system and trial it. Hosting server is not included.
Link to free trial https://www.door-tablet.com/dtf/newacc?open

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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