eDiscovery/eDisclosure solution delivers collaborative document and communications exploration, discovery and review.
Uses keyword/custodian indexing, search and Technology Assisted Review.
Uses a dynamic matrix meeting legal requirements. The service is ideal for managing:
Freedom of Information (FOI) requests;
Investigations (Regulatory or HR compliance, employment tribunals et al).
- Cloud agnostic: deployable on any public cloud or privately on-premises.
- Automated custodian and keyword identification, auto-suggest, document clustering, auto-encoding.
- Deduplication, identify near duplicates, document clustering and auto encoding.
- Integrate with FGK or Encase for forensic investigations of devices.
- Full dataset indexing of text, images and metadata with threading.
- Export function with metadata and index for discovery production sets.
- Manual and automated redaction across specific text, paragraphs, sections.
- ManifoldCF integration for access to streaming real-time data.
- Multi-user group access with permissioned roles for collaborative review, QC.
- Optical Character Recognition (OCR) support for images / scanned documents.
- Drive down cost by up to 40%, reduce cycle times.
- Customise workflow process to suit your own requirements.
- Usability drives efficiencies in resource effort, time and cost.
- Simple GDS-compliant web interface facilitates user jouney and user experience.
- Assured information security, confidentiality and data preservation.
- Unconstrainted creation of users, groups, tasks, matrices, data sources.
- Record annotation, with customisable flags and tags, customisable semantic dictionaries.
- File types include office files, emails, images, PDF, SMS, WhatsApp.
- Customisable flagging and tagging, and customisable semantic taxonomy dictionaries.
- Generation of Production sets, including auto-generated metadata and index.
£1000 per server per month
- Education pricing available
0345 833 9985
|Software add-on or extension||Yes, but can also be used as a standalone service|
|What software services is the service an extension to||The Texuna software services on G-Cloud can all be implemented to work either with each other, or with other applications that are installed at our customers site. Texuna is able to provide assistance and configuration services using our Cloud Support services to ensure that any implementation project is accomplished successfully.|
|Cloud deployment model||Hybrid cloud|
Texuna applications may be subject to routine maintenance and this will be agreed in advance with our client so that disruption is minimized. Routine maintenance is never scheduled during the normal working day and does not typically result in noticeable downtime.
Customisation can be achieved via our Cloud Support services. No features will be deprecated without advance agreement with the customer. New features may become available from time to time.
|Email or online ticketing support||Email or online ticketing|
|Support response times||Initial response within one day. Resolution target is within 5 working days for basic support service or within 1 day for Enterprise level support. System downtime / critical issues resolution target is 4 hours within business hours.|
|User can manage status and priority of support tickets||No|
|Phone support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support||Web chat|
|Web chat support availability||9 to 5 (UK time), Monday to Friday|
|Web chat support accessibility standard||WCAG 2.0 AA or EN 301 549 9: Web|
|Web chat accessibility testing||Texuna use third-party tools including Google Hangouts, Slack and Skype.|
|Onsite support||Yes, at extra cost|
|Support levels||Support SLA (business days): Enterprise - 1d; Premium - 2d; Basic - 5d. Can be customized.|
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||Implementation services may be purchased using our Cloud Support service and pricing. Customers often ask for data migration, cleansing or integration services, customization of record formats, workflow and any required outputs. Texuna can provide a fully managed service so that on-boarding includes setup of security services such as disaster recovery and backup and regular maintenance. Texuna can provide online training webinars and documentation to assist users begin using the service. Specialised training can be provided to meet individual needs and reflect any customizations implemented.|
|End-of-contract data extraction||Texuna will export data in an agreed format and make it available. Typically this is either in a relational database format and/or CSV files. These can be encrypted and downloaded from a secure site accessible via HTTPS or via sFTP.|
|End-of-contract process||Any bespoke requirements for end of contract may be accommodated. Note that there may be an additional cost for some requirements.|
Using the service
|Web browser interface||Yes|
|Application to install||No|
|Designed for use on mobile devices||Yes|
|Differences between the mobile and desktop service||All applications are based on responsive web technology and are mobile-ready. Some application workflows may not be appropriate for small mobile-only screens.|
|Accessibility standards||WCAG 2.0 AA or EN 301 549|
|Accessibility testing||Texuna applications have been tested for conformance with accessibility standards as this forms part of our standard testing. Compliance with accessibility standards forms part of our development standards.|
|What users can and can't do using the API||
Application supports basic API integration, and can be customised to expose further functionality. Open standards for integration are supported. Basic functionality requires security credentials to be set up.
Please contact us to discuss your API requirements.
|API documentation formats||
|API sandbox or test environment||Yes|
|Description of customisation||Applications are modular and can be combined with other applications. Texuna offer customization and integration services. Back office administrators can setup advanced business rules, configure master data and dictionaries and can amend some onscreen text.|
|Independence of resources||Servers are monitored and system resources can be incrementally added (subject to plan purchased) if load/response times exceed set thresholds frequently. All Texuna applications are stress tested and performance tuned to ensure good client experience.|
|Service usage metrics||Yes|
|Metrics types||Google Analytics metrics can be provided as standard. A custom dashboard can be put in place where there are specific requirements.|
|Supplier type||Not a reseller|
|Staff security clearance||Other security clearance|
|Government security clearance||Up to Security Clearance (SC)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least every 6 months|
|Penetration testing approach||In-house|
|Protecting data at rest||
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Data importing and exporting
|Data export approach||By default Texuna operate an open platform and make it easy for data to be downloaded in a variety of formats through the User Interface.|
|Data export formats||
|Other data export formats||
|Data import formats||
|Other data import formats||
|Data protection between buyer and supplier networks||
|Other protection between networks||Where we are satisfied with the security of the Customer and their preferred transmission application then we will usually transmit data using Customer preferred tools.|
|Data protection within supplier network||
Availability and resilience
Service level commitment is 99.95% availability excluding planned maintenance downtime which is arranged in advance by negotiation.
Services provided regularly exceed this threshold and typically a 99.99% uptime is achieved in most service periods.
Bespoke arrangements are available by negotiation and service credits if required can be included in any negotiation.
|Approach to resilience||Resilience is a function of the cloud hosting approach taken by the customer. Texuna can deploy to public or private clouds and in-house - and resilience required can be varied depending on the selected approach. Texuna can offer a fully managed service with performance testing and penetration testing to assure high levels of resilience, with auto-scaling and elastic resources if required. It may also be possible to relocate services to alternative cloud zones, regions or other cloud hosting providers in unusual event. Texuna can provide full Business Continuity and Disaster Recovery options, with data, virtual machine instances and encrypted backups being moved off protected cloud networks on to alternative networks. Please contact Texuna to discuss your exact requirements.|
Texuna provide a Zabbix-based monitoring service from an independent cloud location and can configure a host of events and actions to assure the service availability on a component by component basis.
Texuna also work with cloud hosting providers tools such as CloudWatch for AWS to set up a range of monitoring actions against a suite of different AWS tools and services. On Azure hosting we use the Azure Monitor.
Unusual events can be communicated via email or SMS by default.
Identity and authentication
|User authentication needed||Yes|
|Other user authentication||Authentication support can be customised to the customer needs. Texuna also provides support for Universal 2nd Factor (U2F) as a new open standard for authentication based on asymmetric cryptography.|
|Access restrictions in management interfaces and support channels||Cloud deployments are typically set up within nested virtual private networks, with publicly accessible areas typically restricted to https access. Public facing application servers connect through to private backend servers and databases on a separate virtual private cloud network, ensuring traffic and access is restricted. VPN access to this secure network is typically through a whitelist of permitted IP address ranges. Two-factor authentication is required to operate any system account privileges, and management interfaces are typically locked down so that access is only via SSH from within the VPN.|
|Access restriction testing frequency||At least every 6 months|
|Management access authentication||
Audit information for users
|Access to user activity audit information||Users have access to real-time audit information|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users have access to real-time audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||BSI|
|ISO/IEC 27001 accreditation date||12/01/2009|
|What the ISO/IEC 27001 doesn’t cover||All of Texuna's operations are covered, there are no exclusions.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Information security policies and processes||Texuna is certified to ISO 27001:2013 by our auditors BSI for all of our operations. Our security policies include named individuals with overall responsibility for ensuring that our policies and processes are followed. All staff are trained and actively report potential non-conformities. Reported non-conformities are investigated for root cause and our preventive action process is leveraged to ensure that all reasonable steps are taken to prevent reoccurrence. Our security officers oversee the process and regularly report the performance of our systems to Seniot Management. Texuna has mature security processes, our certification was initially obtained in 2009 and has been maintained and improved since then.|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Texuna is certified to ISO 20000-1:2011 throughout our operations. Our change control processes are audited by our external auditors BSI.
We operate a configuration management system and apply a strict, documented, change control process that is managed through a software-defined pipeline. All artifacts (code and documentation), are subject to change control with formal procedures applied to code and technical documentation. Continuous integration and continuous deployment with regression testing are essential to assure quality, and standard tools such as GIT hub help structure the change management process.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||Texuna maintains a schedule of penetration testing as well as automated regression testing against known vulnerabilities. Releases are governed by the configuration and change control process, and all updates are outlined in release notes. Any 3rd party open source library dependencies are kept up to date via continuous integration. Texuna DevOps engineers monitor the entire software stack for published vulnerabilities and new patch updates to determine if and when such patches are pushed to production systems in an automated process with tools such as Puppet and Ansible.|
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||Texuna maintains a number of protective monitoring processes to keep services and applications free from attack or errant behavior. This includes keeping anti-virus software up to date across the estate of IT machines in use, as well as cloud monitoring tools and web/system log collection and monitoring for unusual behaviors and access. Logs are checked at regular intervals and when unusual system or performance events or bugs are raised. Specialist tools such as Cloudflare can also be configured for especially sensitive applications that need protection from DDOS attacks.|
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||Texuna's incident management is governed by ISO9001:2008 and ISO 27001:2013 and all incidents are tracked. Compromises are identified either via automated testing or can be raised by customers and staff based on vulnerability assessment and Preventive Actions. Incidents are assigned a person responsible for resolution and tracked until closed. Major incidents are escalated and resolved immediately where possible. Minor incidents are programmed into normal workload and resolved on an ongoing basis or as part of the regular release cycle.|
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Public sector networks
|Connection to public sector networks||No|
|Price||£1000 per server per month|
|Discount for educational organisations||Yes|
|Free trial available||No|
|Pricing document||View uploaded document|
|Skills Framework for the Information Age rate card||View uploaded document|
|Service definition document||View uploaded document|
|Terms and conditions document||View uploaded document|