Stone Computers Limited

Stone Microsoft 365 Licensing Services

Microsoft 365 license procurement with licensing and product consultation. A complete, intelligent solution, including Office 365, Windows 10, and Enterprise Mobility + Security, that empowers everyone to be creative and work together, securely.

Features

  • License Management
  • Productivity Tools
  • User Management
  • Mobile Device Management
  • Security and Data governance
  • File Encryption
  • Cloud Storage

Benefits

  • Access your files from anywhere
  • Keep your systems secure
  • Increase staff productivity
  • Control what applications are installed on your devices
  • Wipe corporate data remotely

Pricing

£1.46 to £492.91 per user

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 6 3 3 7 2 0 6 4 8 9 8 8 9 1

Contact

Stone Computers Limited

Antony Mellor

08448 22 11 22

tenders@stonecomputers.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
Support is managed remotely
System requirements
None

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support response times 8 x 5 weekdays, excluding bank holidays SLA - Automated Acknowledgement immediate - Target resolution within 4 business hours
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Web chat
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
We have a formal contract with the UK's largest charity providing IT support and services for families raising disabled or seriously ill children and young people, therefore our people and processes support those that have assistive technology needs.
Onsite support
Yes, at extra cost
Support levels
Support Telephone call answered within 30 seconds (90%) with emails and web requests acknowledged within 1 business hour (90%). Pro-active monitoring and alerting of Cloud infrastructure Response Service call logged on Stone Helpdesk. Call transferred to Specialist Support Engineer for immediate response, or if this is not available the customer will receive a call by the Specialist Support Engineer within 60 minutes of the call being logged (90%).
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Our team of specialists are available to provide information as required to provide advice in regards to features and benefits, procurement process, deployment and support
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
As Microsoft is the data processor users can remove all data from the devices at any time. This is done via the admin console.
End-of-contract process
Subscription can be renewed

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Optimised for a smaller screen
Service interface
No
API
No
Customisation available
No

Scaling

Independence of resources
This is a Microsoft service hosted in a Microsoft Data Centre

Analytics

Service usage metrics
No

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft and third party solutions

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Data can be exported via traditional methods such as CSV
Data export formats
  • CSV
  • ODF
Data import formats
  • CSV
  • ODF

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
As a commitment to running a highly available service, Microsoft have a Service Level Agreement of 99.9% that is financially backed.
Approach to resilience
This information is available upon request.
Outage reporting
Status health can be checked via the following link https://status.office365.com/

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
User and administrative access is entirely configurable to customer requirements.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
NQA
ISO/IEC 27001 accreditation date
06/04/2015
What the ISO/IEC 27001 doesn’t cover
N/a
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
SecurityMETRICS
PCI DSS accreditation date
10/11/2016
What the PCI DSS doesn’t cover
N/a
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
Stone have a comprehensive security policy and process that adheres to ISO270001 requirements and supports Stone's ISO90001 quality management system. Detail of this policy is available upon request for customers and potential customers.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Stone adhere to industry best practice and ITIL v3.0 service management guidelines. Project controls are a tailored form of PRINCE2 methodology that ensures continuity of service and a focus on the security impacts of potential changes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
The Microsoft 365 license service runs in adherence to the Microsoft vulnerability management process. Further details are available upon request.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Stone's protective monitoring policy encompasses pro-active alerts, regular manual and automated reviews and immediate response commitments. Further details of this policy are available upon request.
Incident management type
Supplier-defined controls
Incident management approach
Stone's incident management policy confirms to ISO27035. Reporting from both users and from Stone is available through a range of different mechanisms. More detail is included within the response to the support section of this offering.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£1.46 to £492.91 per user
Discount for educational organisations
Yes
Free trial available
No

Service documents

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