Woodward Associates

LiveAudit

LiveAudit is an end-to-end audit solution that allows NHS and private hospitals to manage in-house audit programmes. The service delivers a clinically driven and scalable methodology for the audit of clinically coded data with the aim of improving coding quality and obtaining appropriate PbR reimbursement.

Features

  • Targeted coding audit
  • Comprehensive SUS validation
  • Pre and Post Audit Reporting
  • Clinician review

Benefits

  • Improves Coding Accuracy
  • Improves PbR Income
  • Real time Reporting on Audits
  • Streamlined Audit Process

Pricing

£10 per transaction

Service documents

G-Cloud 9

463043773346111

Woodward Associates

Mark Light

01753 867220

mark.light@woodwardassoc.co.uk

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to SimpleCode, ClearView
Cloud deployment model Private cloud
Service constraints None
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We respond within 24 hours during normail working hours (0900-1700 Monday to Friday excluding public holidays)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Onsite support
Support levels Please see Appendix A of the SLA
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We can provide onsite training, online training, and provide interface and managers documentation
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction No data is retained by this service
End-of-contract process Access to the service is removed, nothing else is necessary due to the lack of data retention

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10+
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices No
Accessibility standards WCAG 2.0 A
Accessibility testing We employ a developer with Red/Green colour blindness who ensures that visibility of controls are assured
API Yes
What users can and can't do using the API JSON API functions are provided to open up a grouping session, select the required grouping algorithm, present data for grouping, and retrieve grouping results
API documentation Yes
API documentation formats
  • Open API (also known as Swagger)
  • PDF
API sandbox or test environment Yes
Customisation available No

Scaling

Scaling
Independence of resources Response metrics and system health statistics are monitored - additional resources can be committed when required.

Analytics

Analytics
Service usage metrics Yes
Metrics types Individual Response Time for each grouping call (defined as the time between received data and returned results), and corresponding Average Response Times are provided
Reporting types
  • API access
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Staff screening not performed
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency Less than once a year
Penetration testing approach In-house
Protecting data at rest Other
Other data at rest protection approach All data used by this service is transient and is in effect never "at rest"
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Only derived results are returned by the service, via JSON API - no data is retained
Data export formats Other
Other data export formats JSON
Data import formats Other
Other data import formats JSON

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Please see SLA
Approach to resilience Backup, disaster recovery and resilience plan is in place and available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels Client managed access control with superuser status granted to specific personnel.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards NHS IG Toolkit
Information security policies and processes Process and Security policies are maintained of the Company's intranet.
Company personnel and reporting structure is also documented and maintained on the Company's intranet with specific emphasis on the security reporting pathway.
Personnel are made aware of these policies and are required to read and acknowledge them.
Regular (annual) retraining is run on specific components of these policies that relate to the handling, retention and protection of client or other sensitive data.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Components are tracked through industry standard (Microsoft) source code control mechanisms, test suites and release management systems (e.g. Azure).
A Security Impact Analysis (SIA) is conducted by our Security Manager prior to major releases where access control mechanisms require changes.
Vulnerability management type Undisclosed
Vulnerability management approach We use Microsoft Baseline Security Analyzer (MBSA) to analyse and respond to vulnerability threats to our systems.
Protective monitoring type Undisclosed
Protective monitoring approach Audit access logs (including W3C service logging, and our own authorised access logs) includes the following capabilities for monotoring and responding to incidents:
Accurate Time Stamps
Recording on Session Activity by User and Workstation
Report on Backup, Test and Recovery operations
Alerting Critical Events
Audit System Status monitoring
Production of Sanitised and Statistical Management Reports

The Service Desk has real time access to logs and alerts.
Incident management type Supplier-defined controls
Incident management approach We comply with the ISO-27001 information security standard, covering the scope of the service delivered.
The Statement of Applicability for our ISO controls is available under NDA.
Configuration, change management, incident response and protective monitoring are all demonstrated in our compliance with the ISO-27001 information security standard.
In addition to our ISO-27001 compliance, and our use of independent 3rd party penetration tests, we operate an assumed breach model and use active red-team penetration testing and vulnerability management as part of our Operational Security Assurance (OSA).

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks New NHS Network (N3)

Pricing

Pricing
Price £10 per transaction
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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