GCI Network Solutions Ltd

GCI Unmanaged Private Cloud

GCI’s unmanaged private cloud, designed with VMware vSphere, has resiliency and redundancy at its core to ensure high levels of reliability and uptime. The platform is managed and maintained to the highest standards giving piece of mind that production workloads running on the platform are safe and reliable.

Features

  • Geographically diverse UK data centres (greater than 70 miles)
  • Built on VMware technology
  • Fully redundant hardware and high availability design
  • Flexible and scalable. Pay for just the infrastructure you need

Benefits

  • highly scalable and flexible
  • lower total cost of ownership than on-premise infrastructure
  • added flexibility and greater agility to respond to changing opportunities
  • cost savings on IT staffing and administration
  • consolidated disaster recovery infrastructure, reducing costs and increasing manageability

Pricing

£48.31 per virtual machine per month

Service documents

G-Cloud 10

462737864972918

GCI Network Solutions Ltd

Jane Hamilton

0844 443 4433

tenders@gcicom.net

Service scope

Service scope
Service constraints None listed
System requirements None listed

User support

User support
Email or online ticketing support Email or online ticketing
Support response times • Low - Routine question, new feature request. Service desk engineers will respond within four hours. Business hours 8am – 18:00 Mon-Fri
• Normal - User unable to perform routine function. Service desk engineers will respond within two hours. Business hours 8am – 18:00 Mon-Fri
• High - Single user cannot log on to server or business critical service. Service desk engineers will respond within one hour. 24 x 7
• Critical - All users unable to work. Business critical services unavailable. Service desk engineers make critical cases a priority and respond within 30 minutes. 24 x 7
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels How quickly do you respond to questions?
Low - Routine question, new feature request. Service desk engineers will respond within four hours.
Normal - User unable to perform routine function. Service desk engineers will respond within two hours.
High - Single user cannot log on to server or business critical service. Service desk engineers will respond within one hour.
Critical - All users unable to work. Business critical services unavailable. Service desk engineers make critical cases a priority and respond within 30 minutes.
Included as standard at no extra cost.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Optional online training (at extra cost).
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction All customer data is securely deleted. All network connectivity is removed.
End-of-contract process Project team follows published end-of-contract procedures, including settling outstanding payments and ensures secure deletion / transfer of customer data.

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can spin up new VMs, change vCPU, change RAM, change disk allocation, add new disk allocation, add NICs, upload images, deploy from images. Upload ISO, install from ISO. Manage firewall, create NATs, firewall rules, load balancer, VPNs. Manage networks create/delete/manage networks

There is no billing information within the portal, purely VM IaaS only.
Web interface accessibility standard None or don’t know
How the web interface is accessible None listed.
Web interface accessibility testing None.
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources All services managed by VMWare’s inherent load balancing service.
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual machines
  • Databases
Backup controls Customers can choose one of three levels of resilience: 1. off-site backup with no guaranteed fix time in the event of primary DC fail 2. DR replication to a second site with contract RTO/RPO; 3. Active/Active deployment across DCs (with technical pre-qualification and Statement of Works depending on the application).
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • IPsec or TLS VPN gateway
Data protection within supplier network Other
Other protection within supplier network We run an internal MPLS network with firewalls to protect traffic

Availability and resilience

Availability and resilience
Guaranteed availability 99.985% uptime. Service credits: between 99.50% and 99.985% - 2 service credit days; between 99.00% and 99.4% - 4 service credit days; between 98.500% and 98.99% - 6 service credit days; <98.5% - 8 service credit days per 24 hours
Approach to resilience Available on request
Outage reporting Dashboard, email alerts, by telephone

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels Username and password.
Access restriction testing frequency Never
Management access authentication Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 LQRA
ISO/IEC 27001 accreditation date 2017
What the ISO/IEC 27001 doesn’t cover None listed
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification Yes
Who accredited the PCI DSS certification Nettitude
PCI DSS accreditation date 2016
What the PCI DSS doesn’t cover Platforms that do not handle card holder data are not covered.
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes GCI follows the procedures laid down by ISO27001 and PCI DSS. Policies are followed through inductions, training and internal/external audits.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach GCI ensures all maintenance is approved and delivered in a controlled manner to minimise disruption. These changes can include but not limited to technical changes, optimisation activity, equipment or systems upgrades, delivery of orders or projects and testing, auditing, benchmarking or base-lining. GCI will use reasonable endeavours to ensure that the service is available 24 hours per day, 7 days a week, and 365/366 days per year. However, scheduled maintenance will be required at regular intervals. Scheduled maintenance is excluded from any service availability.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Monthly vulnerability scan with remediation in line with accepted best practice.
Protective monitoring type Supplier-defined controls
Protective monitoring approach GCI monitors availability of systems and services including up-time via a dedicated NOC team and associated tools. Response times are subject to published SLAs.
Incident management type Supplier-defined controls
Incident management approach GCI follows recommended ISO27001 policies for incident management

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate All services managed by VMWare’s inherent virtualisation management services.

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £48.31 per virtual machine per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
Return to top ↑