CenturyLink Communications UK Limited

Skype for Business Unified Communications Managed by CenturyLink

The Skype for Business Service comprises the design, implementation and management of Microsoft Skype for Business Server.

Services can be configured to serve single or multiple Customer sites and are based on a “private cloud” service and provided either using a virtualised infrastructure or a secure multi-tenant platform

Features

  • Provides Presence, Instant Messaging, Conferencing, File/Application sharing and Telephony
  • Federation extends communications securely over Internet to citizens and suppliers.
  • Enables users to communicate securely anywhere they have network connectivity
  • Consistent and familiar on Windows, iOS, OSX and Android smartphones
  • Makes it simple to switch between different forms of communication
  • Skype uses open standards to provide a HQ video experience
  • HD video in two-party calls and multiparty conferences
  • Joining requires a single touch on smartphones, tablets, and PCs.
  • Web App allows external users to join meetings
  • OneNote share allows users to create and share meeting notes.

Benefits

  • Minimal user learning curve- use Office applications used every day
  • Utilise existing Skype licences via your Enterprise Agreement.
  • Rapid deployment and flexible connectivity supporting Disaster Recover
  • Allows customers flexibly to close, merge and open new sites
  • Provides Cost Efficiencies, Predictability, Flexibility, Mobility, Control, Security, Reliability
  • Choose from multiple available communication modes for a contact.
  • Ability to monitor pools, servers, networks across different data centres
  • Store all your emails, IM and Skype meeting contents.
  • Organise virtual rooms where colleagues meet and collaborate.
  • Participants can select videos, see names and identify active speakers.

Pricing

£1.19 to £11 per user per month

  • Free trial available

Service documents

G-Cloud 11

461633759038272

CenturyLink Communications UK Limited

Mike Thomas

0330 060 9328

mike.thomas@CenturyLink.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model
  • Public cloud
  • Private cloud
Service constraints No, parity with on premise Skype for Business Server
System requirements
  • LAN/WAN with CoS supported
  • Desktop – OS Windows 7 or later
  • Computer/processor – Intel Pentium 4, AMD Athalon64, or equivalent
  • Memory – 2 GB of RAM
  • Data and Voice – Recommend 2.0 gigahertz (32-bit or 64-bit)
  • Display resolution – 1024x768 required
  • Graphics hardware – Recommend 256 MB of graphics memory,
  • Support for Microsoft DirectX 9, Windows Display Driver Model driver
  • Support for Pixel Shader 2.0 in hardware

User support

User support
Email or online ticketing support Email or online ticketing
Support response times When a ticket is opened on the CenturyLInk Incident Management System diagnosis begins into the cause. Automated notification emails can also be set up and CenturyLInk will provide updates at key milestones during the incident within the service SLA until the incident is resolved and closed. Our Service Desk and Incident Management team are available 24x365 and can be accessed via our Customer portal or via telephone.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels The Service Level Agreement (SLA) is defined in the Service Terms.
Support is provided via the CenturyLink Service desk on a 24x7x365 basis at a service availability level of 99.99%.
Total loss of service restoration time is 4 hours with impaired service incidents being restored next business day.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started All new customers are managed 'step-by-step' throughout the Project Phase of their solution.

All training that is required as part of the solution can be provided either 'Face-to-Face' or via a Webinar, depennding on the need and location of the customer's users.

After the 'go-live' is completed and signed off, the customer is still managed 'hand-on-hand' to cover snags and 'beddin- in' issues.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction User data resides within the customers Active Directory and is therefore self-managed.

Data available to users is Conversation History (logs of all call, IM, conferences etc) and these are typically configured to be accessed by the user through Outlook, other data accessible to users is the recording of conference calls which can be saved locally.
End-of-contract process At the end of the contract, the customer information is removed and the connectivity is terminated.

Any additional Profressional Services resource required to support migration may incur additional charges.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Skype for Business offers multiple client types to allow consumption of the service with the desktop and mobile being very similar, the underlying service is the same regarless of the client being used and therfore features are also the same.

Depending on which desktop and/or mobile client is being used the features available will differ, a full breakdown for each client is available on Technet.
API No
Customisation available Yes
Description of customisation CenturyLink Managed Skype for Business is delivered as a dedicated instance of Skype for Business server, this allows customers to customise the platform configuration within the realms of what Microsoft allows

Scaling

Scaling
Independence of resources Each customer deliver goes through a rigorous design process which takes into account the requirement of the entire solution, this includes the application itself, network and SIP requirements to ensure it is sized to meet demands

Analytics

Analytics
Service usage metrics Yes
Metrics types Regular Reports
Reporting types Regular reports

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Sipcom

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • Other locations
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach User data resides within the customers Active Directory and is therefore self-managed.

Data available to users is Conversation History (logs of all call, IM, conferences etc) and these are typically configured to be accessed by the user through Outlook, other data accessible to users is the recording of conference calls which can be saved locally.
Data export formats Other
Other data export formats Windows Media Player
Data import formats Other
Other data import formats Any

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability 99,90%
Approach to resilience Built as standard with Geo-resilience and multiple tiers of redundancy
Outage reporting Advice of outages are processed directly with Customer up through our Support Desk, including initial notification and then as agreed updates through to resolution and RFO if needed

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Limited access network (for example PSN)
Access restrictions in management interfaces and support channels Single Sign On
Access restriction testing frequency At least once a year
Management access authentication Limited access network (for example PSN)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications PSN

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes CenturyLink complies with the objectives of ISO27001 and operate an ISMS consistent with the principles of ISO27001:2013.

CenturyLink manage its security policies and standards via a dedicated global compliance group with a risk management escalation path for risk acceptance up to the CenturyLink Chief Security Officier.

The CenturyLink compliance group manage a range of standards and policies, including security policy, password, access control, event logging and physical standards amongst others, that contribute to the management of the CenturyLink ISMS.

Policies and standards are policed for compliance in a number of ways including regular security awareness programs and training along with active monitoring of CenturyLink Products, Services and Corporate infrastructure.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach CenturyLink have a strict Change management control policy in line with our ISO20k certification.

The change process workflow can be summarised as follows:
• Change creation;
• Two Stage Change Approval (Quality / Technical);
• Identification of affected customers
• Customer notification.
• Implementation (generally between 00:00 and 06:00 Local time)
Vulnerability management type Supplier-defined controls
Vulnerability management approach Centurylink global security team receive threat information from a number of different sources including active monitoring of Centurylink’s products and services and infrastructure, along with regular vendor vulnerability updates and information provided by communities of interest. Centurylink operate a regular patching process and maintain a dedicated vulnerability management team for the purposes of managing, review, risk management, prioritisation, and resolving vulnerabilities across all products and services provided by Centurylink.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Centurylink operate an active protective monitoring process for it’s products, services and infrastructure which provides potential security event information and alerts to Centurylink’s multiple SOC environment for analysis. Centurylink’s SOC facilities are manned 24 x7x 365 providing as near as possible real-time response to security events with an escalation process to senior management as required.
Incident management type Supplier-defined controls
Incident management approach Centurylink operate an active protective monitoring process for it’s products, services and infrastructure which provides potential security event information and alerts to Centurylink’s multiple SOC environment for analysis. Centurylink’s SOC facilities are manned 24 x7x 365 providing as near as possible real-time response to security events with an escalation process to senior management as required.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • Health and Social Care Network (HSCN)

Pricing

Pricing
Price £1.19 to £11 per user per month
Discount for educational organisations No
Free trial available Yes
Description of free trial The free trial provides limited time use to experience the full feature set of Skype for Business including Enterprise Voice, limitations exist within the calling capability with international and premium rate number being blocked.

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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