Luther Systems Limited


Blockchain - Private Blockchain - Distributed Systems - Enterprise Software - Automation


  • Real-time reporting
  • Single source of truth
  • Financial and Transaction Reconciliation
  • Auditing
  • Compliance enforcement
  • Standardised data collection
  • Role based access controls
  • High availability
  • Real-time process execution
  • Highly repeatable infrastructure


  • Streamlined process execution
  • Real-time reconciliation
  • Standardised reports
  • Built-in compliance checks
  • Standardised real-time auditing
  • Standardised data collection
  • Ability to answer a joint question while maintaining privacy
  • Crossing organisational boundaries


£0.1 per transaction

  • Free trial available

Service documents


G-Cloud 11

Service ID

4 6 1 6 0 1 8 5 4 7 2 9 4 6 8


Luther Systems Limited

Hossein Kakavand


Service scope

Software add-on or extension
Cloud deployment model
  • Public cloud
  • Private cloud
  • Hybrid cloud
Service constraints
System requirements
  • Linux based operating system
  • Docker support
  • At least 1 GB of Ram
  • At least 20GB of storage
  • At least 3 virtual machines

User support

Email or online ticketing support
Email or online ticketing
Support response times
4 hours
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 A
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Yes, at an extra cost
Web chat support availability
9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard
WCAG 2.1 A
Web chat accessibility testing
Onsite support
Yes, at extra cost
Support levels
We can provide technical account managers
Cost depends on specific contract
Support available to third parties

Onboarding and offboarding

Getting started
User documentation, webinar and teleconference training
Service documentation
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We provide export of all system data in JSON format
End-of-contract process
Depends on the contract details

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
UI themes (e.g. font sizes, navigation bar placements)
Service interface
Description of service interface
Admin web portal
Accessibility standards
WCAG 2.1 A
Accessibility testing
What users can and can't do using the API
All application functionality is exposed through REST/JSON APIs
API documentation
API documentation formats
  • Open API (also known as Swagger)
  • HTML
  • PDF
API sandbox or test environment
Customisation available
Description of customisation
Luther provides professional services for full buyer configuration


Independence of resources
System architecture can scale up new hardware resources dynamically to meet increased user demand


Service usage metrics
Metrics types
All metrics necessary to provide service level agreement performance visibility including transaction execution time, transaction throughput, transaction errors and error types, system uptime, etc.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Data export formats
  • CSV
  • Other
Other data export formats
Data import formats
  • CSV
  • Other
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Per customer contract requirements including service credits
Approach to resilience
We deploy in high available configuration across multiple regional data centers
Outage reporting
API, email alerts

Identity and authentication

User authentication needed
User authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
Access restrictions in management interfaces and support channels
All access control is governed by our information security and cloud infrastructure policies and guidelines, which are available upon request. In general, we enforce the principle of least privilege where role based access control only allows user actions necessary for their job duties. We also use temporary service accounts with infrastructure automation.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Access to supplier activity audit information
You control when users can access audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications
Any other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Information security policies and processes
Our information security director reports directly to the CEO and ensures information security policies are understood and followed through a combination of training, external audits and regular reviews.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
Our configuration change management processes are defined through a company wide policy. This policy includes steps on how to track changes and assess the security impact of changes. For further details the policy is available upon request.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
We have policies around security incident management. We also identify threats through regular internal and external audits. We follow our change management policy to deploy changes necessary to address threats including patches. This change management policy of patches and emergency vulnerability fixes is also governed by our Service Level Agreements.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Compromises are identified through our service operations monitoring and reporting systems, which include intrusion detection systems. We also proactively use external third party audits and penetration tests to identify potential compromises.
Incident management type
Supplier-defined controls
Incident management approach
We have an incident management procedure which governs how to report incidents both internally and externally. This procedure involves generating incident reports as well as performing root cause analysis. Events are classified by severity. For more information the policy is available upon request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks


£0.1 per transaction
Discount for educational organisations
Free trial available
Description of free trial
Free requirement gathering phase for 1-3 months

Service documents

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