Sota Solutions Ltd

SotaCLOUD - Infrastructure as a Service (IaaS)

SotaCLOUD – Infrastructure as a Service (Iaas) provides all the technical and cost benefits of a cloud infrastructure that is secure, resilient and professionally managed. The compute and storage platform, data centre environment and core network, are all owned, managed and supported by Sota and are located in the UK.

Features

  • Virtual servers and physical servers
  • ISO27001 certified
  • Highly flexible servers tailored to you
  • 24x7x365 server support available
  • 99.95% available SLA backed hardware and network
  • Private cloud, Public cloud and Hybrid cloud
  • Firewall management
  • Disater Recovery -On premise or cloud to cloud
  • Backup Service -On premise or cloud to cloud

Benefits

  • Reduce costs
  • Fully supported platform
  • UK based service and support
  • Eliminate capital and operating expenses related to data centre operations
  • Flexible configurations of cpu, memory and storage

Pricing

£37.50 per virtual machine per month

  • Education pricing available

Service documents

G-Cloud 10

460916950189057

Sota Solutions Ltd

Sales Enquiries

01795 413500

tenders@sota.co.uk

Service scope

Service scope
Service constraints The service is limited to hardware and Windows management only, and does not include customer application support. This can be provided through our other serivces.
System requirements Software must run on Windows

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response varies according to SLA. There is additional cost associated with weekend response.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard support includes a 99.9% service uptime promise and ticketing responses 08:00 - 18:00 Monday and Friday (not weekends). We provide an additional tier of support, allowing customers to specify SLA requirements and ensuring 24/7/365 monitoring and response. This service costs an additional £250 + VAT per month, per server procured. You will have a dedicated support team, including an account manager, as standard.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our Account Management team will work with the customer to ensure the right service is procured and implemented.

Our ticketing system can also be used to assist people with our service.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction This entirely depends on the application, and could be anything from an entire VM snapshot exported and delivered to the customer, to database and code dumps provided in an archive format. We would work with the customer to ensure they get the data they need, in the format they need it, within reason.
End-of-contract process At the end of the contract any data the customer requires exporting is exported and delivered, then the server(s) are shut down.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources As part of our ISO 27001 certified service management system, we regularly carry out usage and resource checks. We ensure the system is always working within generous limits, so even a significant customer spike in usage would not affect other customers. We also use a system to automatically smooth out resource usage by seamlessly migrating guest servers between hypervisors as load requires.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • Memory
  • Network
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance None

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual Machines
  • Databases
Backup controls Backups are managed by Sota following instruction from the customer
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Contact Sota for details.
Data protection within supplier network Other
Other protection within supplier network Contact Sota for details.

Availability and resilience

Availability and resilience
Guaranteed availability We provide 99.95% uptime on our private cloud for virtual hardware and network connectivity. Should we fail to deliver, customers may request a service credit from their account manager.
Approach to resilience We have no single point of failure anywhere in our systems, from datacentre fibre connections through to firewalls, cabling and switching. Everything is at least doubled. We use resilient Dell SANs to provide the disks for our virtual servers, which is highly available and connected over a resilient fibre-optic network to our hypervisors. Our virtualisation technology automatically moves guests to a new hypervisor seamlessly and without a break in service, should a host machine fail. We also have datacentre level DoS protection running to mitigate DoS attempts in real time.
Outage reporting We will correspond by email with customers in the event of a serious incident.

Identity and authentication

Identity and authentication
User authentication Username or password
Access restrictions in management interfaces and support channels All accounts are dedicated to individual users, and username and password is a minimum requirement.
Access restriction testing frequency Never
Management access authentication Username or password
Devices users manage the service through Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 12/10/2016
What the ISO/IEC 27001 doesn’t cover All aspects of the business are in scope.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We are ISO 27001 certified by the British Standards Institute. We have many checks and balances in place within our normal working processes in order to ensure policies are adhered to. Reporting to management occurs through monthly committee meetings, which are attended by the board of directors.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Every change goes through peer review, is requested in a ticket, checked for error and impact, as well as implications to wider security, before being accepted. Only senior staff may accept changes on a day to day basis.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We subscribe to all available security mailing lists for the software we use. We maintain a patching schedule which ensures every server is patched not less than every 3 weeks. In the event of a serious security flaw a security incident is raised, inline with our ISO 27001 policy, and is then used to track the mitigating steps. This is done as quickly as possible, outside of the standard 3 week patching cycle, and customer security contacts are kept informed of progress by their account manager via email.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Our monitoring and management processes are closely aligned to our ISO27001 accredited Information Security Management System (ISMS). Incidents are responded to based on their priority rating following ITIL defined classification.
Incident management type Supplier-defined controls
Incident management approach We have an ISO 27001 certified incident management process which we follow in the event of an actual or possible threat to our service. Customers may report incidents to us either via their ticketing system, by email to their account manager or, if anonymity is required, via our website contact form. Reports can be provided on request in PDF form by email.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Hyper-V
How shared infrastructure is kept separate If required, we can provide different subnets and even different hypervisor clusters for different customers. Total separation is possible if necessary.

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £37.50 per virtual machine per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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