CloudCoCo Limited

Philips Speech Live Digital Dictation Service

Philips SpeechLive is the ultimate cloud dictation workflow solution that makes going from your voice to a written document quicker and more convenient than ever before.
Philips SpeechLive takes the dictation workflow to the cloud – with all of its great benefits.

Features

  • Constant file access for working anywhere and anytime
  • Easy set-up and local support for quick installation and assistance
  • Web browser-based workflow management for convenient administration
  • Secure online storage to keep your files protected
  • Double encryption in real time for maximum security
  • Backup and restore function for highest data safety
  • Digital Dictation & Transcription workflow solution
  • Dictate on the go or at your desk
  • Optional Speech Recognition & outsourced transcription services available
  • Supports up to 120-Users with option to scale up

Benefits

  • Work anywhere, anytime, on any PC or Mac
  • No desktop software necessary
  • Flexible and affordable payments
  • Set up yourself, no IT Support needed
  • Join the Philips Speech community of over 4million users worldwide
  • Hosted on Microsoft Azure servers
  • All dictations encrypted end-to-end

Pricing

£83.88 to £101.88 a person a year

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@cloudcoco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 6 0 8 3 1 8 2 0 9 2 4 1 2 9

Contact

CloudCoCo Limited Peter Nailer
Telephone: 03334559885
Email: hello@cloudcoco.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
  • Public cloud
  • Community cloud
Service constraints
None
System requirements
  • Access SpeechLive via Chrome, Explorer or Firefox
  • App available on IOS and Android
  • Physical Philips Dictator device available (optional)

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support is only available for core platform issues. As these will be raised as P1 we have a response time of 15 minutes.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
No
Support levels
The service comes inclusive of core platform support.
End-user support and training can be provided and in charged in-line with our published SFIA rate card and can be charged on an hourly basis.
We provide a 24/7/365 English-speaking Service Desk for support based in the UK. Additional support can be provided from a number of remote engineers across the UK. With CloudCoCo’s full-Service Desk service, your company gets access to its own fully-fledged IT department, from 1st line troubleshooting and request implementation (Starters, Leavers, Password Resets, Single Device Application Installs, etc.), to 2nd Line problem solving and 3rd Line technical expertise, incident analysis and vendor engagements.
The service is SaaS-based and is self-administered, as such we do not provide a Technical Account Manager as standard but should this be required, they are charged based on our SFIA rate card.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
The service is self-provisioned. Once the call-off agreement is signed and the commencement date agreed the following process will be followed:
• Set up for each user can be done completely remotely without the need for IT support.
• Each user will receive an invite link, once they follow the link and set their private password, they will be ready to go – as quickly as that!
• The “Office Manager” within SpeechLive will let their CloudCoCo know their workflow requirements (who types for who etc) so that can be set up ahead of Users receiving their invite links. If the workflow ever changes, or staff change, this can be easily amended throughout your subscription.

Full onsite or remote training is available and is charged at the SFIA rate card. User documentation and online training videos are also available.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
All files are available for export from the administration portal. The customer has 7 days to remove any data following termination of the service.
End-of-contract process
At the end of the contract, all data is downloadable by the customer via the web interface without the extra assistance from CloudCoCo required. Should additional professional services be required, this is charged in line with our SFIA rate card.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 10
  • Internet Explorer 11
  • Firefox
  • Chrome
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
The Mobile App is for recording only without any administration options.
Service interface
Yes
Description of service interface
The interface is Web Browser-Based for system set-up and admin by the customer.
Accessibility standards
None or don’t know
Description of accessibility
The service is built using open source and is available as a standard Android or Apple app supporting all the devices built-in accessibility features. The web interface is built using HTML 5 and Tags are added to all images allowing screen readers to operate correctly.
Accessibility testing
Basic tests only using Microsofts built in accessibility tools.
API
No
Customisation available
Yes
Description of customisation
Via the self-administration portal which is accessible via the web interface.

Scaling

Independence of resources
Auto-scaling of servers

Analytics

Service usage metrics
Yes
Metrics types
The company administrator can see the usage of all users via their Web Interfacing.
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Philips Speech Live

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
European Economic Area (EEA)
User control over data storage and processing locations
No
Datacentre security standards
Supplier-defined controls
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Via the admin page within web interface
Data export formats
Other
Other data export formats
  • MP3
  • .zip
  • .wav
Data import formats
Other
Other data import formats
None

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
The app is encrypted between the device and the server.
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
The core service is available 99%
The transcription service is available 24 x 7 with 100% availability.
Approach to resilience
The service is hosted in the Microsoft Azure cloud and has been deployed in a resilient manner to ensure availability.
Outage reporting
Via Alerts in SpeechLive System Status

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
The users 'user name and password' are checked to ensure accuracy.
Access restriction testing frequency
At least once a year
Management access authentication
Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • ISO9001 - IS Policy

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
Other
Other security governance standards
Currently working towards ISO27001
Information security policies and processes
Polcies include:
1. Acceptable Use Policy (AUP)
2. Access Control Policy (ACP)
3. Change Management Policy
4. Information Security Policy
5. Incident Response (IR) Policy
6. Remote Access Policy
7. Email/Communication Policy
8. Disaster Recovery Policy
9. Business Continuity Plan (BCP)

All security is governed by our group finance director.
We provide awareness training to all new starters and annual refresher training also takes place.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
CloudCoCo has a fully documented ISO9001 and ITIL aligned change control process, all changes completed by CloudCoCo will be discussed with the Service Desk Team Leader and Technical Lead before a full task plan, backout plan, risk and impact assessment is completed. This information will be documented in templated format and provided to the Primary contact with effected customers and if required, the customers Change Management team. For a chance to progress, approval from a specified and agreed number of contacts must be received.
Vulnerability management type
Undisclosed
Vulnerability management approach
Critical server updates are assessed immediately against the impact/risk. Where required an emergency change is immediately raised and implemented. Software updates/patching is implemented directly by Philips Speech live minimising any delays. We actively monitor Microsoft's partner portal to identify any emerging threats and Philips SpeechLive remain responsible for updating the core service.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
The underlying Microsoft Service employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause. Proactive monitoring continuously measures the performance of key subsystems of the services platform against the established boundaries for acceptable service performance and availability. When a threshold is reached or an irregular event occurs, the monitoring system generates warnings so that operations staff can address the threshold or event.
Incident management type
Supplier-defined controls
Incident management approach
Our Incident Management process is based around ITIL best-practice. Incident Management is the process by which we track all faults and service requests.
Incidents are categorised based on the incident type, severity and the impact on the client’s operations. The severity governs the rate at which an incident is progressed through the relevant support functions and the level of visibility which it is afforded across the organisation.
Reports can be provided via email for free or face to face in line with the SFIA rate card.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£83.88 to £101.88 a person a year
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
• Free 30-day trial of SpeechLive for up to 10 users
• Set up is free and done by CloudCoCo
• Advanced Business Package will be trialled
Link to free trial
Contact coco@cloudcoco.co.uk

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at hello@cloudcoco.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.