Bechtle direct Ltd.

Datastore365 Cloud Backup - Server & Endpoint

Datastore365 Backup Cloud solution utilises the market leading Agentless Asigra Cloud Backup technology. Backup Cloud provides centralised and automated backups of PCs and servers with secure off-site storage and immediate online recovery.

Features

  • Secure off-site storage
  • Immediate online recovery

Benefits

  • Charged only for Gigabytes stored
  • Replicated to secondary ISO27001 Datacentre
  • Data stored off-site & encrypted AES256 ( FIPS 140-2 certified)
  • Data instantly available
  • no licensing fees - agentless

Pricing

£0.22 to £0.55 per gigabyte per month

Service documents

G-Cloud 11

459403667317669

Bechtle direct Ltd.

Ajay Arithoppah

01249 467944

ajay.arithoppah@bechtle.com

Service scope

Service scope
Service constraints Cloud backup requires sufficient internet bandwidth in order to function correctly.
System requirements No prior system requirements

User support

User support
Email or online ticketing support Email or online ticketing
Support response times We provide email support with usual turnaround time of 8h.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels We provide Telephone support 24 / 7 / 365 Days a year
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started On-Boarding
Backup does not lend itself to ease of data portability between backup services or applications however beginning backup service on an estate is a simple task and in the vast majority of cases requires not modification of the estate entering protection.
Every customer requirement is different requiring differing levels of support for planning and
executing a migration. Some customers require no migration, but where the requirements are
complex Datastore365 offer a complete assessment and migration service.
.
For a proof of concept a statistically backup can be created where a full backup process runs but does not store any data in online storage. This backup method tests all connectivity required by the backup service and will highlight any problem areas as well as provide very detailed scaling information: data size, data type, data change rate, data compression ratios.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Off-Boarding
As data stored within this service is only an archive of the production data off-boarding is simple and easy.
When exiting, though all customer data is encrypted, data can be manually removed from the
online storage also.
End-of-contract process Off-Boarding
The nature of cloud services allows simple migration between disparate environments and Datastore365 commits to ensuing that this feature is made available to customers with the same support and management available allowing a smooth off-boarding process within the limitations of the contract to assist the customer at exit

Using the service

Using the service
Web browser interface Yes
Using the web interface Users can manager all aspects of their Cloud Backup service by using the Asigra Network Operations Centre ( NOC)
Web interface accessibility standard None or don’t know
How the web interface is accessible We use the standard DS-NOC provided by Asigra
Web interface accessibility testing No testing done
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources Backup capacity is continually monitored by Datastore365
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics No

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Data Store 365 Limited

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual Machines including application data
  • Files
  • Databases
  • Microsoft Exchange
  • Active Directory
Backup controls Backup is fully managed and monitored by Datastore365 . Users may amend backup selections and perform backups on a self-service basis
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Datastore365 will use all reasonable efforts to ensure that Service is available for 100% of each calendar month. The Service will be deemed unavailable if it cannot be reached from a functioning Internet Connection. Any instances of unavailability shall have to be ratified by the Datastore365 monitoring system.

The Datastore365 Service shall not be deemed unavailable (without limitation) in the event of any of the following service constraints:-

Change Management.

Planned maintenance.

Patch Management.

Service Functionality and Features
Approach to resilience Available Upon Request
Outage reporting Email Alerts and Internal Use Dashboard

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device over multiple services or networks
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 07/03/2017
What the ISO/IEC 27001 doesn’t cover All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach All activities are governed by our ISO27001 Information Security Management System, details of which are available upon request.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres No

Pricing

Pricing
Price £0.22 to £0.55 per gigabyte per month
Discount for educational organisations No
Free trial available Yes
Description of free trial Full featured service trial are available free of charge for a period of 30 days. Compute resource limitations may apply.
Link to free trial http://www.datastore365.co.uk/30-day-free-trial

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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