CloudBuy Plc

Secure By Design Application Development Framework

Secure application development framework based on content management system with smart forms extended by databases. Database to forms or forms to database. Advanced logic available via dot Net support for SQL, noSQL and cube data storage. ISO 27001, PCI/DSS and OFFICIAL Sensitive support including design, hosting and penetration testing.


  • PCI DSS Level 1, OFFICIAL Sensitive and ISO 27001 certified
  • Integration with existing EPR/finance systems
  • Single sign on
  • Supports document standards for orders, invoices, credit notes
  • Shopping basket
  • Discount engine
  • Promotional engine
  • Block based content management system with full revision history
  • Integration engine
  • Full HTML, CSS customisation


  • Rapid application development
  • Non-developers can create forms and build up user interface
  • Designers and developers can enhance
  • Most security issues removed by design
  • Extensively tested and accredited for OFFICIAL Sensitive
  • Highly scalable and available on cloud platform
  • Integrated into Oracle, SAP, and other major ERP/finance systems
  • Ensures adherence to contracts
  • Integrated into all major payment gateways and BACS network
  • Available on desktop, mobile and tablet


£2250 per instance per month

Service documents


G-Cloud 11

Service ID

4 5 8 5 5 8 6 4 2 8 1 8 4 9 6


CloudBuy Plc

David Gibbon

0118 963 7000

Service scope

Software add-on or extension
Cloud deployment model
Public cloud
Service constraints
On occasion cloudBuy completes planned maintenance, this typically takes place out of core business hours or over weekends. Customers are informed of any planned maintenance well in advance through posts to our shared user forum which all customers are invited to free of charge.
System requirements
Internet access

User support

Email or online ticketing support
Email or online ticketing
Support response times
Our Support Team works Monday-Friday from 9am until 5pm UK time. Depending on the severity of the issue, the Support Team aims to respond to all queries within 30 minutes-2 business hours.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Support levels
You will be assigned a Solution Delivery Manager (SDM) who will be your port of call for any queries and support. Support via phone and email is included at no extra cost. It is provided during the office hours of Monday-Friday, 9am-5pm UK time. The severity of any issues reported affects the response time. If an issue has immediate priority, we aim to respond to you within 30 minutes and resolve the issue in two business hours. We have user guides to support your use of the system.
Support available to third parties

Onboarding and offboarding

Getting started
CloudBuy provides user guides and supportive documentation for each service. On site or online training can be provided through the purchase of Training module, cost of this is subject to the service purchased.
Service documentation
Documentation formats
End-of-contract data extraction
Download functionality is available for customers to download data. cloudBuy will work with the customer to achieve the extract of additional data as part of the exit plan.
End-of-contract process
CloudBuy will establish if the customer wishes to renew the service. If not, access to the service will be disabled for the customer at the contract end date. cloudBuy provides the data associated with the contract as part of its standard service at no additional charge. The customer can get a custom extract or a data conversion by cloudBuy into a different format for a charge that depends on the transformation required.

Using the service

Web browser interface
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Designed for use on mobile devices
Differences between the mobile and desktop service
CloudBuy products and services are designed to be responsive, so they adapt to the device they are viewed on. Functionality remains the same but the layout will naturally change based on the size of the device.
Service interface
What users can and can't do using the API
Applications can use the API to connect to the service and configure the service. cloudBuy supports multiple industry standard APIs including SAP, Oracle and open APIs and along with cloudBuy's own API. Each of the APIs has documentation and cloudBuy can assist with using the APIs. There are a large number of industry standard APIs in this area and cloudBuy supports all the major APIs and has an integration team that can quickly add on new APIs for integration with new systems.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Most areas of the service can be customised. Please let us know what your requirements are.


Independence of resources
CloudBuy provides an SLA to ensure that all customers can measure that the service performs to the level set out by the SLA irrespective of the demands from other customers.


Service usage metrics
Metrics types
We provide a set of reports covering usage, transactions, exceptions and required actions.
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest
Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process
Data sanitisation type
Explicit overwriting of storage before reallocation
Equipment disposal approach
A third-party destruction service

Data importing and exporting

Data export approach
Customers can download orders, invoices and credits. Additional data will require cloudBuy input to download and will be chargeable.
Data export formats
Data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
TLS (version 1.2 or above)

Availability and resilience

Guaranteed availability
CloudBuy normally provides a 99.9% SLA and has a 100% track record of meeting this SLA. Customers that require a 100% uptime SLA can pay an additional amount based on the level of business loss as a result of down time. cloudBuy is normally providing ecommerce systems where the requirement is 100% availability 24 x7 x 365.
Approach to resilience
CloudBuy has a N+2 redundancy standard covering firewalls, applications and storage systems spread over multiple datacentres. cloudBuy is normally providing ecommerce systems were the requirement is 100% availability 24 x7 x 365.
Outage reporting
CloudBuy provides customers with access to the cloudBuy user forum which is used to update and inform customers of incidents, outages, planned maintenance and upgrades. Notifications are sent to customers as part of the user forum workflow.

Identity and authentication

User authentication needed
User authentication
  • 2-factor authentication
  • Username or password
Access restrictions in management interfaces and support channels
Private network and 2 factor authentication.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Who accredited the ISO/IEC 27001
ISO/IEC 27001 accreditation date
What the ISO/IEC 27001 doesn’t cover
Nothing, everything related to customer data is covered.
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Who accredited the PCI DSS certification
PCI DSS accreditation date
What the PCI DSS doesn’t cover
No current exclusions (sometimes we need to exclude certain customer systems which do not meet the PCI standard, but we aim to have all systems up to standard, e.g. when we had Government customers that continued to use FTP after its use was prohibited by PCI)
Other security certifications
Any other security certifications
Cyber Essentials

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
ISO/IEC 27001
Information security policies and processes
CloudBuy is certified ISO 27001 for information security. cloudBuy completes audits and we are re-certified annually. cloudBuy is also externally audited for PCI DSS compliance at Level 1.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
There is a separation of duties and an automated process. After agreeing a business requirement, our developer(s) complete and review and then it is merged by another developer. Changes are regression tested and then passed to QA for testing. They are then deployed in an automated process without downtime. The core of the system is a secure, penetration tested framework to ensure security. Penetration testing is carried out regularly with addtional tests carried out when any changes have a potential security impact.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
CloudBuy's infrastructure is tested annually and after any major system alterations. Testing is performed by PCI and CHECK accredited testers, comprising checks of possible holes in our security. They identify high-risk vulnerabilities, including a combination of low-risk vulnerabilities applied in sequence or those that are not necessarily picked up during our own scans. We also carry out quarterly internal and external network scans by an accredited PCI scanner, as well as our own internal and external daily scans. Any vulnerabilities are imemdiately patched.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
We have a PCI accredited external monitoring company monitoring our logs for any attacks or compromises along with our SIEM and if we have an incident we respond immediately.
Incident management type
Supplier-defined controls
Incident management approach
Our incident management process covers immediate response to any serious incident along with proactive notification to any affected customers and regular updates to any affected customers. We regularly test incident response and look at how we can continuously improve our processes with pre-defined processes for potential major events. Incidents are not a common event. Users can report incidents through our applications, email or phone. We provide incident reports via our forums, and our ticketing system which we share with customers so that they can see the status of any ticket or indident.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
Connected networks
  • Joint Academic Network (JANET)
  • Health and Social Care Network (HSCN)


£2250 per instance per month
Discount for educational organisations
Free trial available

Service documents

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