IT Service Management (ITSM) Tooling Implementation
This Service supports clients through implementation of an ITSM tooling solution or to drive more value from their existing implementation. The approach uses business, technical and market expertise together with our deep understanding of industry leading ITSM platforms to deliver maximum value.
- Access to skilled ITSM tooling design, conﬁguration and development resources.
- Experience in leading complex systems and cloud projects.
- Service Management and Cloud specialists.
- Uses our best practice, proven, multi-supplier and Cloud management models.
- Clarity on service design and data requirements supporting the processes.
- Supports the acceptance of new ways of working (e.g. DevOps).
- Use of Agile Scrum to drive pace and ownership.
- Delivery of an eﬀective ITSM solution in-line with your vision.
- Uses industry and operational experience to ensure validity of design.
- Rapid implementation using our design templates.
- Supports build of an eﬀective IT and Cloud delivery model.
- Delivers well-defined ﬁnancial, service, agility and customer satisfaction benefits.
- Knowledge transfer to client personnel.
- Avoids or eliminates unnecessary customisation.
- Upgrades to latest software versions.
- Tooling solutions across ServiceNow, BMC, Cherwell and Ivanti platforms
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at firstname.lastname@example.org
Tell them what format you need. It will help if you say what assistive technology you use.