Mozaic-Services Limited
IT Service Management (ITSM) Tooling Implementation
This Service supports clients through implementation of an ITSM tooling solution or to drive more value from their existing implementation. The approach uses business, technical and market expertise together with our deep understanding of industry leading ITSM platforms to deliver maximum value.
Features
- Access to skilled ITSM tooling design, configuration and development resources.
- Experience in leading complex systems and cloud projects.
- Service Management and Cloud specialists.
- Uses our best practice, proven, multi-supplier and Cloud management models.
- Clarity on service design and data requirements supporting the processes.
- Supports the acceptance of new ways of working (e.g. DevOps).
- Use of Agile Scrum to drive pace and ownership.
Benefits
- Delivery of an effective ITSM solution in-line with your vision.
- Uses industry and operational experience to ensure validity of design.
- Rapid implementation using our design templates.
- Supports build of an effective IT and Cloud delivery model.
- Delivers well-defined financial, service, agility and customer satisfaction benefits.
- Knowledge transfer to client personnel.
- Avoids or eliminates unnecessary customisation.
- Upgrades to latest software versions.
- Tooling solutions across ServiceNow, BMC, Cherwell and Ivanti platforms
Pricing
£380 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aileen.coull@mozaic.net.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 12
Service ID
4 5 8 3 7 8 5 9 0 1 2 2 0 7 8
Contact
Mozaic-Services Limited
Aileen Coull
Telephone: +44 203 709 1625
Email: aileen.coull@mozaic.net
Planning
- Planning service
- Yes
- How the planning service works
- Development of a comprehensive plan to implement your ITSM tooling is an integral element of this service.
- Planning service works with specific services
- No
Training
- Training service provided
- Yes
- How the training service works
- Mozaic are able to provide training for any aspects of your ITSM Tooling solution.
- Training is tied to specific services
- No
Setup and migration
- Setup or migration service available
- Yes
- How the setup or migration service works
- Execution of the plan to implement your ITSM tooling solution is an integral element of this service.
- Setup or migration service is for specific cloud services
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Quality Assurance and performance testing of your ITSM tooling solution is included in our service.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- Yes
- Types of service supported
-
- Buyer hosting or software
- Hosting or software provided by your organisation
- Hosting or software provided by a third-party organisation
- How the support service works
- Mozaic are able to support your ITSM Tooling Solution on an ongoing basis, post implementation.
Service scope
- Service constraints
- Our service does not have any constraints.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- N/A
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- ServiceNow and others
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £380 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aileen.coull@mozaic.net.
Tell them what format you need. It will help if you say what assistive technology you use.