Mozaic-Services Limited

IT Service Management (ITSM) Tooling Implementation

This Service supports clients through implementation of an ITSM tooling solution or to drive more value from their existing implementation. The approach uses business, technical and market expertise together with our deep understanding of industry leading ITSM platforms to deliver maximum value.

Features

  • Access to skilled ITSM tooling design, configuration and development resources.
  • Experience in leading complex systems and cloud projects.
  • Service Management and Cloud specialists.
  • Uses our best practice, proven, multi-supplier and Cloud management models.
  • Clarity on service design and data requirements supporting the processes.
  • Supports the acceptance of new ways of working (e.g. DevOps).
  • Use of Agile Scrum to drive pace and ownership.

Benefits

  • Delivery of an effective ITSM solution in-line with your vision.
  • Uses industry and operational experience to ensure validity of design.
  • Rapid implementation using our design templates.
  • Supports build of an effective IT and Cloud delivery model.
  • Delivers well-defined financial, service, agility and customer satisfaction benefits.
  • Knowledge transfer to client personnel.
  • Avoids or eliminates unnecessary customisation.
  • Upgrades to latest software versions.
  • Tooling solutions across ServiceNow, BMC, Cherwell and Ivanti platforms

Pricing

£380 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 5 8 3 7 8 5 9 0 1 2 2 0 7 8

Contact

Mozaic-Services Limited Aileen Coull
Telephone: +44 203 709 1625
Email: aileen.coull@mozaic.net

Planning

Planning service
Yes
How the planning service works
Development of a comprehensive plan to implement your ITSM tooling is an integral element of this service.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Mozaic are able to provide training for any aspects of your ITSM Tooling solution.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Execution of the plan to implement your ITSM tooling solution is an integral element of this service.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Quality Assurance and performance testing of your ITSM tooling solution is included in our service.

Security testing

Security services
No

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Mozaic are able to support your ITSM Tooling Solution on an ongoing basis, post implementation.

Service scope

Service constraints
Our service does not have any constraints.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
N/A

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
ServiceNow and others

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£380 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aileen.coull@mozaic.net. Tell them what format you need. It will help if you say what assistive technology you use.