PalisadeSECURE Ltd

'Platform' Infrastructure Security Dashboard and Automated Operational Toolkit

Infrastructure Security Dashboard and Automated Operational Toolkit. 'Platform' automatically connects and profiles any infrastructure and application environment regardless of the environment to deliver Audit, Discovery, Scheduling, Reporting, Governance and Operational functionality, OS, COTS patching, anti-virus and firmware security updates. Dashboard, APIs and reporting metrics are easily configured to meet need.

Features

  • Provides real-time assurance reporting of asset security status
  • Customised security policy compliance and assurance reporting
  • Performs security activity auditing
  • Patching, Scheduling, Reporting, Monitoring, Risk Identification in one product
  • Sensitive Asset Discovery
  • Drill down capability by asset highlighting patching levels and vulnerabilities
  • SSL Certificate monitoring, CARECERT and end of life alerts
  • Connectors for any environment or asset type
  • Export function for customisable monthly pack
  • Mobile ready

Benefits

  • Platform Independent: Automates asset discovery regardless of the operating system
  • Compiles a complete CMDB for IT estate management
  • Business and IT can collaborate on asset project requirements
  • Supports MSPs and large companies in managing their portfolio
  • Supports end users in understanding how the service is performing
  • Raises the risk before it happens
  • Brand customization (white labelling) for resellers
  • Scalable for any asset management or any data reporting requirement

Pricing

£0.50 per unit per year

  • Education pricing available
  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

4 5 7 7 0 5 4 3 5 8 4 6 8 6 9

Contact

PalisadeSECURE Ltd

Luke Drewer

01702 749651

luke.drewer@palisadesecure.com

Service scope

Service scope
Software add-on or extension Yes, but can also be used as a standalone service
What software services is the service an extension to Avanti
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints None although connectors will need to be assessed by us on an individual basis and will be provided where needed
System requirements
  • Connectors will need to be assessed
  • Avanti is required to be in place

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Standard: 9 to 5 (UK time), Monday to Friday - response time 4 hours weekends 8 hours Alternative arrangements can be made to suit the client
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible We currently do not provide web chat. However, we are willing to do so should this be required.
Web chat accessibility testing None
Onsite support Yes, at extra cost
Support levels We provide a number of support services - these are customized to suit the client needs and budget. An account manager is assigned to all clients.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We provide a number of implementation, support, training and managed services. Implementation is straight forward and flexible. Provide access to training tutorials. We can host a bespoke training package at a fixed price. Account Manager liaison. Help desk support.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Data is destroyed.
End-of-contract process Outstanding CCN costs where work is in progress or completed and not delivered
Ongoing costs should the client require rolling non contractual software and services support

Using the service

Using the service
Web browser interface No
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service None
Service interface No
API No
Customisation available Yes
Description of customisation The entire product can be customized to meet client needs. During the initial engagement the spec will be discussed and changes documented .

Scaling

Scaling
Independence of resources We employ a robust change management process that validates change through a central governance function

Analytics

Analytics
Service usage metrics Yes
Metrics types Completely bespoke - could include for example: Patching status, asset logs, status for each asset, firmware status, anti-virus status, scheduling, monitoring, audit logs, vulnerabilities/risks
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Not applicable. Data is held at the client location
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats Client specified
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats Client specified

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • Other
Other protection between networks Organisation network
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 99.9%
Approach to resilience Set up on client environment
Outage reporting System Health Notifications

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Username or password
  • Other
Other user authentication Client specified
Access restrictions in management interfaces and support channels Refer to service definition document
Access restriction testing frequency At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password
  • Other
Description of management access authentication Client specified

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • IASME Gold working towards BS27001
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards Other
Other security governance standards IASME Gold (working towards BS27001)
Information security policies and processes Refer to service definition document

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Refer to service definition document
Vulnerability management type Supplier-defined controls
Vulnerability management approach Refer to service definition document
Protective monitoring type Supplier-defined controls
Protective monitoring approach Refer to service definition document
Incident management type Supplier-defined controls
Incident management approach Refer to service definition document

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks
  • Public Services Network (PSN)
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)
  • Other
Other public sector networks Organisation networks

Pricing

Pricing
Price £0.50 per unit per year
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Happy to discuss on an individual basis

Service documents

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