ABM Knowledgeware Ltd.

Human Resource Management System

Our HRMS Software solution is specialising in business applications for Human Resources Management (HRM). Our platform is delivered exclusively via the Internet (SaaS) and is designed for companies of all sizes. It is a web based platform that manages employee data and the main processes they are involved in.

Features

  • Employee Self Service
  • Monthly Payroll processing
  • Joining & Pay Fixation
  • Annual Performance Assessment Report
  • Increment & EmployeePromotion
  • Leave Management
  • Grievance & Complaint, Disciplinary Action
  • Employee Pay Slip
  • PF Subscription

Benefits

  • Easy to set up and use
  • Easy to customise to suit your particular Public Sector
  • access anytime, anywhere on range of devices
  • Share data via the cloud across your organisation's locations
  • Integrate with Other departments
  • Salary modelling

Pricing

£1200 to £1500 per user per year

  • Education pricing available

Service documents

Framework

G-Cloud 11

Service ID

4 5 7 5 1 4 1 1 5 1 4 3 6 9 7

Contact

ABM Knowledgeware Ltd.

PRAKASH B RANE

9324647685

prane@abmindia.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints Data migration has to be discussed with the client, the approach has to be discussed with the client.
System requirements
  • Agnostic to platform
  • Anti-virus technology

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support time responses are as follows: Critical fault response within 1 hour, Material Fault (Significant Impact) response within 2 hours, Cosmetic Fault (Low Priority) response within 1 day. Standard hours of Support are Monday to Friday, excluding national holidays, 9.00-17.30.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels We have 3 support levels - Silver, Gold and Platinum. Further details regarding the support plans can be decided based on the project requirements.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Yes, Online material, offline, Video, User Manuals etc.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Export DB dump of User Scheme
End-of-contract process As per Exit Management clause

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Our product allows access and functionality to be provided via mobile devices with via a web browser or mobile application. The solution supports a model that only requires configuration to be carried once regardless of how the solution is accessed
Service interface Yes
Description of service interface NA
Accessibility standards None or don’t know
Description of accessibility NA
Accessibility testing NA
API Yes
What users can and can't do using the API Users can use the Storage Made Easy secure REST API to interact with the service. The REST API is documented and users can interact with the API based on the permissions they have been given or inherited. Certain API calls require Admin permissions.
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation The look and feel of browser, desktop and mobile interfaces can be customised to match users branding. This can be performed to a high level of sophistication.

Scaling

Scaling
Independence of resources As per benchmarking of our application

Analytics

Analytics
Service usage metrics Yes
Metrics types File Stored Bandwidth usage Audit event Logs GEO Location data File location data Reporting types API access
Reporting types API access

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations Other locations
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with CSA CCM v3.0
Data sanitisation process No
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach CSV and other
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability 95% at the application level. It can be customized or modified as per customer requirements.
Approach to resilience Available on request
Outage reporting Email alerts. We can provide APIs and public dashboards as well if required.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Other
Other user authentication Customers must raise a support request vial email or the support portal. User emails must belong to the customer domain and are validated as part of the support engagement process.
Access restrictions in management interfaces and support channels 2-factor authentication
Access restriction testing frequency At least every 6 months
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for Between 1 month and 6 months
How long system logs are stored for Between 1 month and 6 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 NA
ISO/IEC 27001 accreditation date NA
What the ISO/IEC 27001 doesn’t cover NA
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes • Interact access is restricted as per the internet access policy
• Blocking of USB Port through Centrally Managed Console and Allowing access only to Selected Group of Users as Permitted to Control Data Pilferage through USB Mass Storages & Drives
• Complexity in the Server/Application Password
• Change of password is mandated at regular intervals
• Optical Drives usage to be Restricted in All the Desktops
• Systems are installed with Update Anti-Virus and Anit-Malware
• Network security through proper UTM device (firewall)
• Policy for Physical access to server rooms is implemented
• Above processes are checked for compliance by regular audits
• IT and Admin Head is reporting authority for any issues and escalations

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We use a third-party application to track service and component changes. The change management workflow has been designed based on standard recommendations. It follows a standardized process to deal with change requests, which in turn reduces follow up incidents and minimizes negative business impact. The change review process encompasses: • Web vulnerabilities • Input/data validation/sanitisation • Authentication / Authorization data flows • Exception management • Variable Analysis • Unsafe and unmanaged code check • Configuration check • Threading analysis • API validation / Undocumented public interfaces
Vulnerability management type Supplier-defined controls
Vulnerability management approach "Vulnerability management process is defined by creating the following :
a. security page: Creation of security page for a website (e.g. yoursite.com/security). security page is the first gateway of a website that our security researchers will reach out to report any kind of security bug. Responsible Disclosure policy: Provide guidelines for the security researchers to be followed for reporting vulnerabilities. We are compliant to top ten OWASP guidelines."
Protective monitoring type Supplier-defined controls
Protective monitoring approach "SLA's to be agreed mutuallyOur approach for Protective Monitoring include following areas:
Configuration and Deployment Misconfiguration
Application or Framework Specific Vulnerabilities
Business Logic Flaws
Shopping Cart & Payment Gateway Manipulation
Known Security Issues (CVEs)
Weak Identity Management
Broken Authentication
Improper Authorization
Broken Session Management
Weak Input Validation
Error Handling
SQL Injection
Weak or Broken Cryptography
Client Side Script Security
Cross-Site Request Forgery (CSRF)
Cross-Site Scripting (XSS)
Clickjacking
Unrestricted File Upload
Sensitive Data Exposure
Insufficient Attack Protection
Under-protected APIs
HTTP Security Header Information
Incident management type Supplier-defined controls
Incident management approach We have incident management approach which has been perfected over the years of experience. We provide incident management tool to the client for reporting incidents and our teams prvide support/ SLAs based on that

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £1200 to £1500 per user per year
Discount for educational organisations Yes
Free trial available No

Service documents

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