Gaia Technologies Plc

Business Change and Transition Service

a service that help your organisation transition to a Cloud First Strategy focusing on systems, processes and especially people.

The aim is to make your organisation more agile, in control with reduced risks and costs to its daily operations.

Features

  • Delivered by experienced Business, Service and Technical Consultants
  • System and Business Process Gap Analysis (Current vs Desired)
  • Supplied using ISO 20001and ISO27001 standards
  • Services by UK Based Security Cleared Personnel
  • Assessment of Business and Operational Requirements
  • Review IT and Cloud Strategy and Development
  • Support Business Process Change
  • Support Staff and Stakeholders to deal with the transition
  • Developing The Communication Message to Staff
  • Graphics, Video, Animation and Gamification

Benefits

  • Align your business to Cloud First approach
  • Make your organisation more agile
  • Improve governance, reduce risk and ensure compliance (GRC)
  • Help Staff and Stakeholders
  • Identify how to become Cloud based
  • Review Security and Resilience of Services
  • Minimise the risks and costs for your organisation
  • Assess, Evaluate and Plan for Successful Transition
  • Identify the right IT solution to achieve your goals

Pricing

£850 per person per day

  • Education pricing available

Service documents

G-Cloud 10

457501788805116

Gaia Technologies Plc

Ayad Mawla

01248675800

ayad@gaia-tech.com

Planning

Planning
Planning service Yes
How the planning service works Whichever stage of the transition you are at, Gaia will be able to engage, support and assist you starting with the Business Case Development, Strategy and Road-map, Service Design, migration and legacy off-boarding.

We can assess business, technical and service requirements, rationalise the infrastructure portfolio, develop the cloud strategy, road-map and end-state architecture and manage the change program.

Our Planning and Design phase aims at gathering customer requirements, stakeholder information and timescales; and documenting and assessing existing services and desirable features of the new replacement service.

We engage with you on the Commercial, Technical and Operational levels to help plan and design a solution that will fully integrate and result in a material benefit at all relevant levels.
Planning service works with specific services No

Training

Training
Training service provided Yes
How the training service works We provide technical training to your team to enable them to carry on with the setup beyond the project completion.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Since 1992, Gaia has helped a large number of public organisations improve their business process and operation management through assessment, evaluation and matching technology to their objectives.

We aim to help develop and speed the take up of Cloud First approach through multi-area service reviews with professional services engagements. This helps to work together with the various teams in order to achieve a supporting baseline in addition to senior and executive support. We cater for customers at various stages of assessment, adoption and migration maturity; from development of business case, strategy and roadmap, through to individual service design, migration and legacy off-boarding.

This is done through close working relationship with Business, Technical and Operational Teams and continuous feedback through online project information updates as well as pre-set Audio/Video Conferences and Face to Face meetings.

The Project Manager remains the focal point for all communications and the role involves project managing the implementation and control of the Scope of Works, including managing defined phases, underpinning stages and boundaries and controlling risks.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works User and Operational Tests are pre-agreed scripts detailed in the Scope of Works document and carrying out those tests will be done by customer technical, operations and business representatives alongside Gaia Project Manager and Project Technical Lead.
Tests are classified into Core and Partial where a Core criteria reference a systematic component of the service without which the services fails to function. Partial operational criteria typically references a desirable functionality but will not impede the functionality of the system.

Failure to either type of test will be analysed, and corrective actions and plan for implementation is put on place and test scripts will be repeated until the tests are passed.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers Yes
Security testing certifications
  • CREST
  • Cyber Scheme

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Gaia is an ISO 2000-1:2011 Registered Organisation and its projects are typically run according to Agile and/or Prince2 project management guidelines to control the Assessment, Design and Delivery phases. The service requires close collaboration with the customer and key stakeholders in relation to project definition, acceptance criteria definition, and change and risk management.

Service scope

Service scope
Service constraints Onsite and Remote support are avaialble

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The Support Service will have varying degrees of support levels depending on the customer requirements which will include incident priority classifications (low, normal, moderate, high and critical) and support availability (Mon - Fri: 8am - 5pm; or 4/8 Hours Response; or Mon-Sun.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), 7 days a week
Web chat support No
Support levels Gaia operates its service delivery on the basis of ISO20000 standards with a clear agreement for the supported services customised for each of its customers depending on the duration of the engagement.

We have customisable support levels to suit the customer exact requirements in terms of services being supported, support availability hours; response time; resolution times; service level agreements with and without penalties.

Each customer will receive a technical account manager supported by a technical lead and technical project manager who will ensure the service delivery during project stage and handover to ongoing support team.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £850 per person per day
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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