Exponential-e Ltd

Next Generation Endpoint Protection

Exponential-e’s multi-layered protection includes prevention, detection & response as a unified service. We provide the only platform that defends every endpoint against attack, at every stage in the threat lifecycle - before, during and after an attack.

Features

  • Superior cyber Security with Proactive threat detection
  • Multi-layered defensive approach
  • Local analysis via machine learning
  • WildFire inspection and analysis
  • Granular child process protection
  • Behavior-based ransomware protection
  • Periodic scanning for dormant malware

Benefits

  • Minimize endpoint infections by blocking malware
  • ransomware protection
  • Simple to deploy
  • Coordinated Enforcement With Network and Cloud
  • Lightweight Agent
  • Cloud based Management

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints Traps agent is not supported in Apple Mobile IOS devices.
System requirements Windows, Mac, Linux or Android operating system

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 1 hour
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Business Hours (0900-1700), weekdays excluding Bank Holidays. Extended Business Hours (0800 - 1800), weekdays excluding Bank Holidays. 24x7x365, including Bank Holidays.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started 1. Customer welcome pack is provided to each customer onboarding in this service.
2. Onsite training can be arranged with Palo Alto Networks
3. Administrator documentation is available in HTML and PDF format.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction All customer data that is held on request, would be handed back at the end of the contract in digital format.
End-of-contract process Processes and procedures as per the contract will be followed at the end of the contract which may include:

1. Uninstallation of the endpoint agent from endpoint devices
2. Handing back retained log data in digital format
3. Any other contractual obligations as per the contract

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • Linux or Unix
  • MacOS
  • Windows
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The built-in protections are different for mobile and desktop devices due to different operating system and different types of attacks on different devices. However, the Traps agent look and feel is same for end user operating mobile or desktop device.
Accessibility standards None or don’t know
Description of accessibility Traps Management Service is a cloud based service. It allows administrators to:

1. View high, medium, low severity events
2. Configure policy rules
3. Create agent installations
4. Role based access control
5. View logs
6. Create and manage exceptions
7. Generate and schedule reports
8. View file analytics information
9. Group endpoints and assign policies to them
10. View Actions Tracker
11. Upgrade agent version
12. Retrieve endpoint data
Accessibility testing Not Available
API Yes
What users can and can't do using the API Customers need to register using this link - https://www.paloaltonetworks.com/products/application-framework/application-developer to use Logging Service API.

Traps Management Service currently has no API but Palo Alto Networks plan to release API in future.
API documentation Yes
API documentation formats HTML
API sandbox or test environment No
Customisation available No

Scaling

Scaling
Independence of resources Traps Management Service and Cortex XDR instances are dedicated to the organizations purchasing this service and hence non-organization users cannot affect this service. And the service will have enough capacity to handle and protect organization users.

Analytics

Analytics
Service usage metrics Yes
Metrics types The following metrics are available on Traps Management Service console:

1. Number of High, Medium and Low severities
2. Number of registered endpoints per platform type
3. License count
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Palo Alto Networks

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Security Clearance (SC)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least every 6 months
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Encryption of all physical media
  • Other
Other data at rest protection approach Logs sent to the Logging Service are encrypted in transit to a data center in the region of the customer’s choice.

The data centers used for the Logging Service are secured and protected with state-of-the-art physical and network security, the latter provided by industry-leading Next-Generation Security Platform. Palo Alto Networks has also achieved SOC 2 certification for its Logging Service to demonstrate its strong security policies and internal controls environment. Furthermore, the service is hosted in SOC 2 Type II certified data centers.
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach User log information can be forwarded in a secure fashion to customer or service-provider syslog or SIEM.
Data export formats Other
Other data export formats
  • Syslog
  • Email
Data import formats Other
Other data import formats This section is not application to this service

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network Other
Other protection within supplier network The data centers used for the Logging Service are secured and protected with state-of-the-art physical and network security, the latter provided by Palo Alto Networks Next-Generation Security Platform. Palo Alto Networks has also achieved SOC 2 certification for its Logging Service to demonstrate its strong security policies and internal controls environment. Furthermore, the service is hosted in SOC 2 Type II certified data centers.

Availability and resilience

Availability and resilience
Guaranteed availability The Service Level Objectives are available on this link - https://www.paloaltonetworks.com/resources/datasheets/service-level-objects
Approach to resilience The service is setup with state-of-the-art resiliency. Details of resiliency can be shared with customer on request.
Outage reporting Outage reporting is available at https://status.paloaltonetworks.com/# .

Identity and authentication

Identity and authentication
User authentication needed No
Access restrictions in management interfaces and support channels Following roles are available to access Traps Management Service:

1. Super Admin
2. Viewer
3. Security Admin
4. IT Admin
5. No Access
6. Deployment Admin
Access restriction testing frequency At least every 6 months
Management access authentication Identity federation with existing provider (for example Google Apps)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date 13/4/2018
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification Yes
CSA STAR accreditation date 13/4/2018
CSA STAR certification level Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover N/a
PCI certification Yes
Who accredited the PCI DSS certification Blackmores UK
PCI DSS accreditation date 19/3/2019
What the PCI DSS doesn’t cover Hosting Provider – Applications, Storage, Security Services, shared hosting, Online Hosting, Managed Services – System Security, IT Support, Backup, Cloud Services Payment Processes – All payment services
Other security certifications Yes
Any other security certifications CAS(T) NCSC-264868406-1689

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes The security of our Network is fundamental to our business and have implemented a wide range of security measures. Our network has undergone rigorous security assessments - undertaken by BSI - and has achieved ISO 27001 (tested every six months) and PCI-DSS (tested annually) certifications to ensure security standards. Most recently we became accredited to CAS-Telecommunications by the National Cyber Security Centre (NCC). This certifies our Connectivity (Smartwires - WAN, VPLS, Internet) and augments our HSCN status for Public Sector contracts. Exponential-e were the first HSCN Stage 2 supplier to also have attained CAS-T, and are actively progressing to Stage 3 accreditation. To become accredited, NCC had to conduct an IT Health Check across our Network and all Engineers were “CHECK” approved. The test took 25 days.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Details available on request
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Details available on request
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Details available on request
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Details available on request

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £35.39 per user per year
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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