Ecorys UK

Creative Design and Publishing

Digital design and content creation expertise for a range of digital, communication and publishing requirements, working across all channels. Services/Experience includes: Creative Design, Web Design, Digital Content Production, Publication Design, Image Editing, Digital Marketing, Illustration, Audio visual, Website Prototyping, User Experience Specialists, User Journey Mapping, Accessibility Standards and GDS Standards

Features

  • Graphic Design
  • Communication strategy and campaigns
  • Design for Print
  • Logos and Brand development
  • Audio visual (production and editing)
  • Infographics (static and interactive)
  • Event branding
  • Specialists in public sector delivery
  • Multimedia content
  • Improved engagement with strategic online services

Benefits

  • Communication
  • Aligned actions across all channels
  • Build Trust
  • Increase Position
  • Brand recognition
  • Improve efficiency
  • Improve the way the business operates
  • Carrying out user research and development
  • Rapid prototyping of concepts
  • Exhibition design

Pricing

£5000 per unit per year

Service documents

Framework

G-Cloud 11

Service ID

4 5 5 4 3 8 6 8 4 4 6 3 9 2 1

Contact

Ecorys UK

Reuben Pearse

01212128857

reuben.pearse@ecorys.com

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
A modern internet browser is required to use the service. The user interface is designed to work best on a desktop device, however the screens will render on a mobile device.
System requirements
Internet Browser Software

User support

Email or online ticketing support
Email or online ticketing
Support response times
N/A
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Our standard support service is by email or phone between the hours of 0900-17:00 Monday to Friday.
There are two tiers of support within the Ecorys Incident Management process: First Line and Second Line support. First line support carry out diagnostics of incidents, and manage service disruptions relating to hardware infrastructure. Unresolved issues are passed to the Second Line support who are responsible for service recovery, software and data fixes. Clients can extend cover to include extended hours support outside of these times, which requires a separate agreement and an agreed costing structure.
Support available to third parties
No

Onboarding and offboarding

Getting started
Initial engagement will start with establishing a creative brief. This will then be used to inform the creative and design process.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
We provide full data export as part of the service. Data can be exported in CSV or Excel format.
End-of-contract process
Contract length covers support, hosting and maintenance. At the end of that term, clients are free to take their data and we provide reassurance that sensitive data is deleted.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Our team of designers create the appropriate assets that can be viewed across mobile and desktop devices
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Our team of designers work closely with a customer to produce the appropriate graphical and video assets to support a creative brief

Scaling

Independence of resources
We use Microsoft Azure Cloud servers that scale on real-time demand. As client demand increases, we monitor performance and ensure that additional cloud resources are available to maintain performance.

Analytics

Service usage metrics
No

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
Data sanitisation process
Yes
Data sanitisation type
Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Excel and CSV exports
Data export formats
  • CSV
  • Other
Other data export formats
Excel
Data import formats
  • CSV
  • Other
Other data import formats
Excel used to facilitate the bulk import of data

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network
Only named administrators have access to client databases. This is controlled through Active Directory

Availability and resilience

Guaranteed availability
Microsoft 's Cloud Services SLA guarantees 99.5% uptime provision.
Approach to resilience
The datacentre resides within Microsoft's Azure Cloud Platform. More information about the resilience of specific services can be found on the following links:
Azure SQL - https://azure.microsoft.com/en-gb/support/legal/sla/sql-database/v1_1/
Azure Virtual Machines - https://azure.microsoft.com/en-gb/support/legal/sla/virtual-machines/v1_8/
Outage reporting
Email alerts are used to notify customers/users of any downtime or planned maintenance

Identity and authentication

User authentication needed
Yes
User authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Access restrictions in management interfaces and support channels
Access to management interfaces within the application are restricted to named users and user accounts are subject to strong password policies. For cloud related resources, access is controlled through Active Directory and only given to administrative users. Data masking techniques are used to protect sensitive data.
Access restriction testing frequency
At least once a year
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
  • Other
Description of management access authentication
Active Directory integration is available for organisations on Microsoft networks

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
No
Security governance certified
No
Security governance approach
We are Cyber Essentials Plus accredited.
Microsoft's Compliance Manager tool is used to help meet data protection and regulatory requirements when using Microsoft cloud services.
Information security policies and processes
Ecorys has established security and information policies and procedures based on the ISO/IEC 27001:2005 standard (Information security management systems – requirements). These procedures are seen as an essential part of the companies' internal operating procedures. Our internal policies cover people, processes and technology and includes password policies, social media usage and data policies. We are subject to annual security scans as part of our Cyber Essentials accreditation. Ecorys’ IT department has previously completed Europa’s Security Convention for Remote Access document, which describes our physical and logical protection measures of the working environment. We use Datasend (a secure file transfer service) to facilitate the transfer of files between clients and other 3rd parties.
Ecorys UK is a registered data controller with the UK Information Commissioners Office.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
An internal change control procedure is used by the Ecorys Digital Team. This is used to manage the change and release management of any information system or web application.
We follow OWASP principles as part of our software development processes.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Automated patch application (relating to server and network infrastructure) is achieved through Microsoft Azure.
Web applications are protected through use of 3rd party services (CloudFlare, Incapsula and Sucuri). In addition to notifications received from these services, we maintain active subscriptions to vulnerability alerting websites such as CVE, NVD and CERT-EU. These enable us to stay informed of new security threats and take appropriate action.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Nagios is used to monitor applications, websites and storage availability. In addition PRTG Network Monitor is used to monitor our servers, network and hardware. Notifications from 3rd party services such as CloudFlare, Incapsula and Sucuri are used to keep us informed of active security threats. Potential compromises are treated with high-priority and services and applications are patched accordingly.
Incident management type
Supplier-defined controls
Incident management approach
Our first line and second line support teams follow a standard incident escalation procedure when dealing with reported incidents.
User can report incidents via email, phone or through our online helpdesk system (ManageEngine's ServiceDesk Plus).
Microsoft's Compliance Manager is used manage any potential incidents relating to data protection. Support tickets are reviewed periodically to identify where users are experiencing common issues and this information is used to inform future development of the software.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5000 per unit per year
Discount for educational organisations
No
Free trial available
No

Service documents

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