Tectrade

Helix Cloud Object

Hyper-scalalbe UK-based, private cloud object storage; provided as a manged service on a per TB per month basis (includes reasonable put/get costs).
Ultra - secure locations with 24x7 security, makes HCO ideal for a vast array of use-cases.

Features

  • 3 UK Data centres ensuring GDPR compliance
  • Built on IBM Cloud Object Storage (formerly Cleversafe)
  • Highly Secure: 256-bit encryption of data in transit and rest
  • Outstanding Durability: Up to fifteen Nines
  • Private or public cloud available
  • Hyper-scale on an ad-hoc basis (per TB consumption)
  • Self-service access to storage and data sharing from private cloud
  • Low cost
  • Provision of archive and long term data rentention

Benefits

  • GDPR compliant and audibility
  • Scale to Exabytes
  • Highly secure at physical, human and digital level
  • Eliminates Data Protection requirement
  • Easy remote access
  • Pay-as-you-go private cloud comparable to public cloud cost
  • Customisable meta data for analytics
  • Comprehensive reporting and monitoring service
  • Long term cost effective storage

Pricing

£0.04 to £0.20 per gigabyte per month

  • Education pricing available
  • Free trial available

Service documents

G-Cloud 9

455204402488828

Tectrade

Marie Clutterbuck

07860 401811

Marie.clutterbuck@tectrade.com

Service scope

Service scope
Service constraints Minimum starting point is 1TB.
System requirements Suitable internet links to transfer data (unless hosted)

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Standard - 4 hours (UK working hours) Critical - 1 hour (24/7)
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Service desk
Email
Phone
Onsite (hosted site)
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onboarding is included and the the process is extremely simple. This is a fully managed service so training is not required however a briefing session is included in the cost
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction Users typically will not need to extract the data as the contract is rolling.
However, if termination of contract is necessary, Tectrade will use a secure erasure process, assured by independent validation of assertion to ensure that data deletion / extraction is compliant.
End-of-contract process The service is paid for on a monthly basis, with an initial 12-month minimum contract term. Because the price is monthly the termination costs are zero, (except in outstanding circumstances).

Using the service

Using the service
Web browser interface No
API Yes
What users can and can't do using the API RESTFUL API, Amazon S3 Compatible, Openstack object storage API
API automation tools OpenStack
API documentation Yes
API documentation formats PDF
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
Using the command line interface To perform administrative functions for SmartCloud Orchestrator, you can download the command-line interface from SmartCloud Orchestrator onto a local machine. You can then run the command-line interface from the local machine.
However because this is a managed service, the Command Line Interface will not be used by the end user. Further information is available on request.

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources The service is totally managed and therefore user demands are not conflicting. Because the system is dedicated to one user (or anybody that user may delegate to), other users will not interfere with scaling, addition of data, recall or other demands the user may have.
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Disk
Reporting types Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Reporting, monitoring and consultancy

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Backup and recovery

Backup and recovery
Backup and recovery No

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks TLS (version 1.2 or above)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability The availability features provide continuous error detection and correction, ensuring bit-perfect data availability.
The SLAs here are detailed in our Service Definition documents. We have SLAs surrounding support, response times, data availability and service availability all by contractual agreement.
Approach to resilience Resilience is assured at the highest level of physical, human and digital possibility.
Military grade bunkers house the data centres and have unparalleled security. More information is available on request
Outage reporting Email alerts

Identity and authentication

Identity and authentication
User authentication
  • Username or password
  • Other
Other user authentication To log in originally, you will be provisioned with a key as well as user name and password.
Access restrictions in management interfaces and support channels Pre-defined designated users can access the system and has their own policy-driven profile which can be administrated centrally allowing for changes (inclusion / permissions / deletions).
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a government network (for example PSN)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 QMS International
ISO/IEC 27001 accreditation date 26/11/15
What the ISO/IEC 27001 doesn’t cover We are covered for the "provision of Enterprise-wide data and storage management solutions"
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Background checks are in accordance with BS7858:2012, assured by independent validation of assertion
Tectrade's reporting structure is fronted by our 24/7 or 10/5 service desk. This is headed up by the service desk manager (Catherine Murphy) and client services director (Ryan Cardy).
Any escalation will also be communicated to the customer's account manager.
The Client Services Director reports directly into the CEO.
Any request is dealt with in accordance with our rigorous and comprehensive framework agreement and Service Definition Document which is worked through and signed upon completion prior to any agreement taking place.

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach As a service provider, Tectrade have a mature change-management process, which includes risk analysis, roll-back plans, and approval and verification steps.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Tectrade subscribe to multiple threat-alert channels through our security partners and vendors. Critical patching will be completed within 3 days. Routine patching is completed on either a monthly or quarterly cycle.
Protective monitoring type Undisclosed
Protective monitoring approach Tectrade use regular vulnerability scans and penetration testing to identify potential compromises which will be addressed as soon as commercially reasonable.
Incident management type Supplier-defined controls
Incident management approach Our incident management process is based on ITIL and has been refined over the many years of Tectrade being a service provider. Individual incidents are addressed and closed. Multiple incidents can trigger a problem management process. Major incidents will generate a incident report.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0.04 to £0.20 per gigabyte per month
Discount for educational organisations Yes
Free trial available Yes
Description of free trial Free sandpit of up to 5TB for testing purposes
Up to 4 months

Documents

Documents
Pricing document View uploaded document
Terms and conditions document View uploaded document
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