Infomentum

Workload lift and shift to UKCloud, Oracle and AWS Cloud

Flexible digital infrastructure, allowing you to be responsive to changing environments and to iterate and improve existing services in an agile way. Using our Digital Engagement framework and Ideation, we choose the right hybrid, private or public cloud and create a migration roadmap.

Features

  • Cloud transformation roadmap
  • Rapid prototyping for the right cloud solution
  • Systems, applications and processes migration
  • Data Security accreditation
  • Cloud architecture

Benefits

  • Infrastructure cost reduction
  • Achieve Cloud First goals
  • Software license optimisation

Pricing

£700 to £1200 per person per day

Service documents

G-Cloud 10

455104735943007

Infomentum

Vikram Setia

​0203 743 8016

vikram@infomentum.co.uk

Service scope

Service scope
Service constraints N/A
System requirements Existing Licenses inventory

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Resolution Time Targets
P1 : Critical 4 hours
P2 : High 2 business days
P3 : Medium 5 business days
P4 : Low 10 business days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AAA
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support Yes, at an extra cost
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 AAA
Web chat accessibility testing None
Onsite support No
Support levels Support levels:
We provide level 1, level 2 and level 3 support, all of which are available with flexible model of 24/7 or 8am-6pm working hours.

Our team:
 Shared L1 team
 Infrastructure team
 Customer dedicated L2 team
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started We will gather the customer requirements and customise the products to suit customer's needs. Training on specific implementations and product usage can also be provided.
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction The data does not belong to us but to the customer all along. We can also migrate workloads from Oracle Cloud to other cloud providers if the customer strategy changes.
End-of-contract process Handover and training can be arrange at an additional cost. The customer will own the documentation which is produced as part of the contract agreement.

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Automatic
Independence of resources All IaaS resources are allocated and ring-fenced by agreed demand.
Usage notifications Yes
Usage reporting
  • API
  • Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold UKCloud, Oracle and Amazon AWS

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Database
  • Files
  • Custom code
  • Full virtual machines
Backup controls Scripts can be modified to include/ exclude inventory and scheduling
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users contact the support team to schedule backups
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability We will use commercially reasonable efforts to make the Included Products and Services each available with a Monthly Uptime Percentage of at least 98.5%, in each case during any monthly billing cycle. In the event any of the Included Products and Services do not meet the Service Commitment, you will be eligible to receive a Service Credit of 30%.
Approach to resilience We use market leading datacentres like AWS, Oracle and UKCloud. All these are created using a structured approach are very resilient. We can provide more information on request.
Outage reporting Email alerts, 24/7 live monitoring using consolidated dashboards

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels ISO27001 standards are applied across all of our management interfaces.
Access restriction testing frequency At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau
ISO/IEC 27001 accreditation date 14 February 2017
What the ISO/IEC 27001 doesn’t cover All is covered. The scope is: Consultancy, design, implementation and management of bespoke software and middleware solutions for content, information management, user experience and cloud-based hosting environments.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes All those defined in our ISMS including Access Control, Acceptable Usage, Secure Disposal, Cryptographic Controls, Remote Working, Data Protection, etc. The reporting is done through monthly audits and quarterly management reviews.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach ITILv3 based configuration and change management process are followed to ensure that changes are assessed, documented and approved. Configuration items in our CMDB are updated accordingly.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Every change is tested and solution components are regularly tested for security vulnerabilities. We aim to apply security patches as soon as they are made available following release management process. We subscribe to security forums and bulletins to keep up to date.
Protective monitoring type Supplier-defined controls
Protective monitoring approach We base our processes on the ITILv3 Event Management and Incident Management processes. Our response and resolution times are defined in our customer SLAs and as per customer agreement.
Incident management type Undisclosed
Incident management approach Provided on request

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Oracle VM
How shared infrastructure is kept separate We use market leading datacentres like AWS, Oracle and UKCLoud. These are configured to highest standards for virtual seperation of data and services.

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £700 to £1200 per person per day
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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