Epaccsys Limited

GS1

GS1 systems provider Epaccsys an accredited GS1 partner have been supplying GS1 compliant systems and GS1 solutions for over 15 years with Epicor software. Alongside the Epaccsys GS1 system sits a full suite of ERP modules including Financial, Distribution, Supply Chain Management and Project Management.

Features

  • GS1 Accredited and Compliant
  • Standard GLN & GTIN Fields inherent within the system
  • Full supply chain management
  • Real time inventory management and stock visibility
  • Complete purchase and requisition management
  • Financial accounting and management solution
  • Latest Microsoft technology platform & Look and Feel
  • Inherent tools for customisation, localisation and business rules
  • Integration to 3rd Party Systems
  • Configurable Screens, Reports and Dashboards

Benefits

  • Accredited to supply, implement and support GS1
  • Tracking and searching for GLN & GTIN numbers
  • Improved control of supply and demand requirements
  • Improved stock visibility, availability and cost control
  • Allows for economies of scale in purchasing, cheaper overall costs
  • Fully integrated real-time financial reporting
  • Ease of use, familiarity and maximising existing Microsoft investment
  • Quickly deploy forms, rules, workflow & approval processes
  • Easily integrate with other critical business systems
  • User and role based real-time reporting and data views

Pricing

£126.58 per user per month

  • Education pricing available

Service documents

G-Cloud 10

454855211893240

Epaccsys Limited

Bo Prychidnyj

07375 865 815

bo.prychidnyj@epaccsys.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints None to specify at this stage.
System requirements SQL licencing requirement

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support time responses are as follows:
Critical fault response within 1 hour,
Material Fault (Significant Impact) response within 2 hours,
Cosmetic Fault (Low Priority) response within 1 day.
Standard hours of Support are Monday to Friday, excluding national holidays, 9.00-17.30.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Support Issues are prioritised and graded according to the level of seriousness:
Grade 1 – Business Critical, business cannot operate or application has failed
Grade 2 – Non Business Threatening – Causing users major inconvenience but business continues to function
Grade 3 – Functional Requirement – Causes difficulty but there is a work-around
Grade 4 – Cosmetic change or fault requiring rectification
Calls are allocated a unique number and this is emailed out to the customer within an hour of receipt of the call or provided on the phone if a call is telephoned in.
Call events – all communications (emails, phone calls) between any parties involved in a call are logged and recorded as a call event. This allows anyone at Epaccsys to pick up the call as there is a full audit trail of events.
Customers can escalate a call at any time via their Support or Account manager. All support calls and issues are continually monitored and reported on internally to ensure we give the very best service to our customers.
Support SLAs are available. There is only 1 support level charged, info provided in Cloud Support offering.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started A project plan will be put together and agreed with the user project team. This plan will include all aspects of the implementation including project management, business analysis, scoping, user training, configuration, customisation and personalisation, agreement on required reporting, agreed developments (where deemed necessary), solution build and test, and data migration. In addition go-live planning and support.
In terms of training this can be one-to-one, one-to-many (up to 6), train the trainer, on-site or off-site. Training documentation will be produced as a part of the implementation process.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats
  • MS Word
  • MS Excel
End-of-contract data extraction Data management tool
End-of-contract process Contract extension options in line with G-Cloud stated agreement are available.
There are no specific price or cost dependencies.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Mobile interface is customisable and therefore information fields can and may be reduced to accommodate screen real estate.
Accessibility standards None or don’t know
Description of accessibility Access security verifies that whomever (or whatever) is attempting to access the application server is permitted to do so. Includes login security to the menu system either by entry of user ID and password, or via Windows Authentication, session security (same as login security) for application components that are run directly from the desktop or other non-menu areas, and services security to ensure that an external system may access the business logic when allowed.
Business security includes ensuring that individual users and groups of users have access to the business functions and data that they attempt to view or update.
Accessibility testing Only with specific clients.
API Yes
What users can and can't do using the API Connecting people, systems and processes is the primary goal for modern ERP applications. Systems work together through integration, which are tightly-coupled using application programming interfaces (APIs) and standard protocols like SOAP or loosely-coupled using simple message exchanges or REST. Epaccsys ensures that every application has a robust API which is available using multiple methods and protocols.
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Screens, form layouts, fonts, field titles, field lengths can all be customised. In addition fields can be removed and additional fields can be added.
Only users that are given the authority and requisite training will be able to do customisations, all others are denied this capability. This is down to the discretion and control of the individual company or organisation.

Scaling

Scaling
Independence of resources Essentially 3 aspects are considered and used here, namely Monitoring, VLANS and the Design Architecture.

Analytics

Analytics
Service usage metrics Yes
Metrics types Provided and can be configured as a part of the service, however as standard weekly reports are sent out automatically.
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra features and support
Organisation whose services are being resold Epicor

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Very powerful data export capabilities enable users to be able to export selected data into third party packages such as MS Excel or Word. Security settings within the system can disable this for particular users.
Data export formats
  • CSV
  • ODF
  • Other
Other data export formats
  • ODBC
  • XML
  • Web Services
Data import formats
  • CSV
  • ODF
  • Other
Other data import formats
  • ODBC
  • XML
  • Web Services
  • DMT (Data management tool)
  • Service Connect Tool

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks As defined by agreed contractual arrangements. Typically; Firewalls, Vlans and VPNS or TLS
Data protection within supplier network
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network Comprehensive user and group security to restrict data and application accessibility as needed. Security can be granted at user and group levels for all security objects including forms, fields, reports, menus, tables and method calls. Microsoft Windows Authentication to support a Windows single sign-on and password policy.

Product security includes protection to ensure that the application only allows use of modules and product variations that have been purchased and licensed.

Access security verifies that whomever (or whatever) is attempting to access the application server is permitted to do so.

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee that our data centre network and infrastructure will be available 99.999% of the time in any given monthly billing period, excluding scheduled maintenance.

If we fail to meet a guarantee stated above, you will be eligible for a credit. Credits will be calculated as a percentage of the fees for the cloud servers adversely affected by the failure for the current monthly billing period during which the failure occurred (to be applied at the end of the billing cycle). Credit details can be supplied on request.
Approach to resilience The service design has built-in resilience through Virtualisation and Geo Location options, where we have 2 data centers being used as a standard part of the service
Outage reporting Outages are reported as e-mail alerts

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels Pre-defined user menus and access to customised and personalised screens.
Access restriction testing frequency At least once a year
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Brightline
ISO/IEC 27001 accreditation date 02/11/2015
What the ISO/IEC 27001 doesn’t cover The scope of the ISO/IEC 27001:2013 certification is limited to the information security management system (ISMS) supporting the Level 3 Colocation Services (Europe), and in accordance with the Statement of Applicability dated October 12, 2015.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications ISO50001: Certified

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes These are part of the ISO 27001:2013 certification programme.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Assets are recorded and monitored through management systems. Changes are impact assessed.
Vulnerability management type Undisclosed
Vulnerability management approach Vulnerabilities are assessed due to their significance and any mitigations that are deployed. We utilise external sources, such as suppliers and other relevant sources to provide updates on vulnerabilities.
Protective monitoring type Undisclosed
Protective monitoring approach Systems are monitored. An incident team would be formed and depending on the nature of incident the appropriate activities would be planned and actioned in a timely manner.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach These are part of the ISO 27001:2013 certification programme.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £126.58 per user per month
Discount for educational organisations Yes
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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