Quorum Network Resources Ltd

Microsoft Azure Public Cloud

Quorum are a Direct Microsoft Cloud Solutions Provider (CSP) which allows us to deploy leading edge IT services suitable for all business sizes. As a CSP Quorum are a single point of contact for any technical assistance and billing for Microsoft Cloud solutions.

Features

  • Flexible deployment and scaling
  • Access to range of Microsoft Azure Services
  • SharePoint, SQL Server, and Windows Server run on Microsoft Azure
  • Public Cloud Platform as a Service (PaaS)
  • Public Cloud Infrastructure as a Service (IaaS)
  • Application Modernization
  • Database Services
  • Backup and Recovery on Azure
  • Microsoft Cloud Solution Provider, Microsoft Gold Cloud Platform Partner
  • Encryption at rest and in transit

Benefits

  • Single partner relationship for licencing, implementation, training and support
  • Flexible billing to suit client needs
  • Direct Microsoft Cloud Solution Provider (CSP)
  • Support from highly experienced staff
  • ISO27001 certified
  • Licensing advice and optimisation to ensure best value
  • Architectural guidance and code review

Pricing

£0 to £0 per instance

  • Free trial available

Service documents

G-Cloud 11

454598190819583

Quorum Network Resources Ltd

Jackie Wyllie

07891459129

jackie.wyllie@qnrl.com

Service scope

Service scope
Service constraints As a CSP, Quorum are subject to Microsoft constraints and would be dependant on the needs of the client.
System requirements
  • Microsoft Azure Subscription will be provided via CSP
  • Connectivity to Azure

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response times:
Priority 1 (Critical incident): Response within 30 minutes, plan within 2 hours
Priority 2 (Critical incident): Response within 1 hour, plan within 3 hours
Priority 3 (Non-Critical incident): Response within 3 hours, plan within 5 hours
Priority 4 (Minor incident): Response within 5 hours, plan within 10 hours

Resolution times will be dependant on any Microsoft issues outwith Quorum's control.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Quorum provide different options for clients looking for support. We offer the following (price dependant on client requirement):

Full Managed Service - Full responsibility for all of your IT services end-to-end, including external suppliers and project delivery. 24/7 phone support is available by agreement and incurs an additional charge.

IT Director as a Service - Our IT Director Service gives access to senior IT Directors on a part time basis who can work with you to review your current IT capability and develop your IT roadmap, ensuring that IT is aligned to the changing needs of your business.

End User & Infrastructure Support - As your outsourced infrastructure team, we will take responsibility for proactively monitoring, patching and managing your servers, storage and network devices, ensuring they remain highly available, performant and healthy.

Database Administration - A team of professional, experienced and certified database professionals working to look after your company databases, ensuring your business applications are robust, fast performing, and deliver the management information which the business requires.

All clients will be assigned a designated Account Manager and if required, a lead cloud engineer.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started See https://azure.microsoft.com/en-us/resources/ plus comprehensive online documentation for various solutions available across the platform. See https://docs.microsoft.com/en-us/azure/
Service documentation Yes
Documentation formats HTML
End-of-contract data extraction Customer are able to remove their data at any time through the same means they uploaded. Either over their network (internet or express route) or via the Azure Import/Export services. Also see https://www.microsoft.com/en-us/trustcenter/privacy
End-of-contract process Please see https://www.microsoft.com/en-us/trustcenter/privacy/you-own-your-data

Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control.
If a cloud subscription is terminated or it expires (except for free trials), Microsoft will store your customer data in a limited-function account for 90 days (the “retention period”) to give you time to extract the data or renew your subscription. During this period, Microsoft provides multiple notices, so you will be amply forewarned of the upcoming deletion of data.
After this 90-day retention period, Microsoft will disable the account and delete the customer data, including any cached or backup copies. For in-scope services, that deletion will occur within 90 days after the end of the retention period. (In-scope services are defined in the Data Processing Terms section of our Online Services Terms.)

When customer data is hosted in the multitenant environments of Microsoft business cloud services, we take careful measures to logically separate customer data. This helps prevent one customer’s data from leaking into that of another customer, which also helps to block any customer from accessing another customer’s deleted data.

Using the service

Using the service
Web browser interface Yes
Using the web interface Manage and deploy services via the Azure Portal. See https://azure.microsoft.com/en-gb/
Web interface accessibility standard None or don’t know
How the web interface is accessible See https://www.microsoft.com/en-us/accessibility/
Web interface accessibility testing TBC
API Yes
What users can and can't do using the API The Azure API Management service allows users to create their own API's for the deployment of the required solutions on to the Azure platform.
API automation tools Terraform
API documentation Yes
API documentation formats HTML
Command line interface Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface Azure Command Line Interface (CLI) is optimized for managing and administering Azure resources and for building automation scripts that work against the Azure Resource Manager. For more information, please see https://docs.microsoft.com/en-us/cli/azure/install-azure-cli

Scaling

Scaling
Scaling available Yes
Scaling type
  • Automatic
  • Manual
Independence of resources Azure represents a hyper-scale public cloud service.
Usage notifications Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Resellers
Supplier type Reseller providing extra support
Organisation whose services are being resold Microsoft

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations Yes
Datacentre security standards Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach Please see http://download.microsoft.com/download/0/D/D/0DD8FB12-6343-4A50-80B2-545F2951D7AE/MicrosoftAzureDataProtection_Aug2014.pdf , and https://docs.microsoft.com/en-us/azure/storage/storage-service-encryption
Data sanitisation process Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Virtual Machines
  • PaaS Services
Backup controls Backups are controlled by users.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks For data in transit, Azure uses industry-standard secure transport protocols, such as TLS/SSL, between user devices and Microsoft datacentres. You can enable encryption for traffic between your own virtual machines (VMs) and your users. With Azure Virtual Networks, you can use the industry-standard IPsec protocol to encrypt traffic between your corporate VPN gateway and Azure as well as between the VMs located on your Virtual Network.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network ACL Based Network Security Groups are also used. See https://azure.microsoft.com/en-us/blog/network-security-groups/

Availability and resilience

Availability and resilience
Guaranteed availability See Microsoft's Online Service Terms at http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655
Approach to resilience Please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/
Outage reporting Please see https://azure.microsoft.com/en-us/status/ and https://portal.azure.com/#blade/HubsExtension/ServicesHealthBlade

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels Microsoft Azure Active Directory (Azure AD) allows clients to designate administrators to manage identity tasks in less privileged roles. Administrators can be assigned for purposes such as adding or changing users, resetting user passwords, managing user licenses and domain names.

The Global Administrator has access to all administrative features. The person who signs up for an Azure subscription is assigned the Global Administrator role for the directory by default so it important to be aware of this. Only Global Administrators and Privileged Role Administrators can delegate administrator roles.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 CQS – Certified Quality Systems
ISO/IEC 27001 accreditation date 15/11/2017
What the ISO/IEC 27001 doesn’t cover The scope of the certification applies to the approved Information Security Management Systems relating to the provision of IT Support, software development and IT consultancy services.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards Please see https://www.microsoft.com/en-us/TrustCenter/Security/default.aspx
Information security policies and processes TBC

Operational security

Operational security
Configuration and change management standard Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach Quorum have a dedicated Project Management Office for all project related tasks and planning is a key activity in any service undertaken.

Quorum will comply with client defined controls and can, where necessary make recommendations on a suitable approach to take where one does not already exist.
Vulnerability management type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach Microsoft Antimalware for Azure Cloud Services and Virtual Machines is a real-time protection capability that helps identify and remove viruses, spyware, and other malicious software. Microsoft Antimalware for Azure provides configurable alerts when known malicious or unwanted software attempts to install itself or run on your Azure systems. It is configured through the Azure Management Portal .

Vulnerability scans are performed on a quarterly basis at a minimum. Microsoft Azure contracts with independent assessors to perform penetration testing of the Microsoft Azure boundary.
Protective monitoring type Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach Microsoft Azure employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

For more information, please visit https://download.microsoft.com/download/C/5/5/C55C7170-9AA0-4187-9A78-C5AE85C8161D/Cloud_Infrastructure_Operational_Excellence_and_Reliability_Strategy_Brief.pdf
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach Microsoft follow a 5 step incident response process for managing both security and availability incidents for Azure services.

Detect - First indication of an event investigation.
Assess - An on-call incident response team member assesses the impact and severity of the event.
Diagnose - Security response experts conduct the technical or forensic investigation, identify, containment, mitigation and workaround strategies.
Stabilize, Recover - The incident response team creates a recovery plan to mitigate the issue. Crisis containment steps such as quarantining impacted systems may occur immediately and in parallel with diagnosis.

Secure development

Secure development
Approach to secure software development best practice Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used Hyper-V
How shared infrastructure is kept separate Please see https://www.microsoft.com/en-us/TrustCenter/Security/default.aspx

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes
Description of energy efficient datacentres TBC

Pricing

Pricing
Price £0 to £0 per instance
Discount for educational organisations No
Free trial available Yes
Description of free trial Please see https://azure.microsoft.com/en-us/free

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Terms and conditions
Service documents
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