Microsoft Azure Public Cloud
Quorum are a Direct Microsoft Cloud Solutions Provider (CSP) which allows us to deploy leading edge IT services suitable for all business sizes. As a CSP Quorum are a single point of contact for any technical assistance and billing for Microsoft Cloud solutions.
- Flexible deployment and scaling
- Access to range of Microsoft Azure Services
- SharePoint, SQL Server, and Windows Server run on Microsoft Azure
- Public Cloud Platform as a Service (PaaS)
- Public Cloud Infrastructure as a Service (IaaS)
- Application Modernization
- Database Services
- Backup and Recovery on Azure
- Microsoft Cloud Solution Provider, Microsoft Gold Cloud Platform Partner
- Encryption at rest and in transit
- Single partner relationship for licencing, implementation, training and support
- Flexible billing to suit client needs
- Direct Microsoft Cloud Solution Provider (CSP)
- Support from highly experienced staff
- ISO27001 certified
- Licensing advice and optimisation to ensure best value
- Architectural guidance and code review
£0 to £0 per instance
- Free trial available
Quorum Network Resources Ltd
|Service constraints||As a CSP, Quorum are subject to Microsoft constraints and would be dependant on the needs of the client.|
|Email or online ticketing support||Email or online ticketing|
|Support response times||
Priority 1 (Critical incident): Response within 30 minutes, plan within 2 hours
Priority 2 (Critical incident): Response within 1 hour, plan within 3 hours
Priority 3 (Non-Critical incident): Response within 3 hours, plan within 5 hours
Priority 4 (Minor incident): Response within 5 hours, plan within 10 hours
Resolution times will be dependant on any Microsoft issues outwith Quorum's control.
|User can manage status and priority of support tickets||Yes|
|Online ticketing support accessibility||None or don’t know|
|Phone support availability||24 hours, 7 days a week|
|Web chat support||No|
|Onsite support||Yes, at extra cost|
Quorum provide different options for clients looking for support. We offer the following (price dependant on client requirement):
Full Managed Service - Full responsibility for all of your IT services end-to-end, including external suppliers and project delivery. 24/7 phone support is available by agreement and incurs an additional charge.
IT Director as a Service - Our IT Director Service gives access to senior IT Directors on a part time basis who can work with you to review your current IT capability and develop your IT roadmap, ensuring that IT is aligned to the changing needs of your business.
End User & Infrastructure Support - As your outsourced infrastructure team, we will take responsibility for proactively monitoring, patching and managing your servers, storage and network devices, ensuring they remain highly available, performant and healthy.
Database Administration - A team of professional, experienced and certified database professionals working to look after your company databases, ensuring your business applications are robust, fast performing, and deliver the management information which the business requires.
All clients will be assigned a designated Account Manager and if required, a lead cloud engineer.
|Support available to third parties||Yes|
Onboarding and offboarding
|Getting started||See https://azure.microsoft.com/en-us/resources/ plus comprehensive online documentation for various solutions available across the platform. See https://docs.microsoft.com/en-us/azure/|
|End-of-contract data extraction||Customer are able to remove their data at any time through the same means they uploaded. Either over their network (internet or express route) or via the Azure Import/Export services. Also see https://www.microsoft.com/en-us/trustcenter/privacy|
Please see https://www.microsoft.com/en-us/trustcenter/privacy/you-own-your-data
Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control.
If a cloud subscription is terminated or it expires (except for free trials), Microsoft will store your customer data in a limited-function account for 90 days (the “retention period”) to give you time to extract the data or renew your subscription. During this period, Microsoft provides multiple notices, so you will be amply forewarned of the upcoming deletion of data.
After this 90-day retention period, Microsoft will disable the account and delete the customer data, including any cached or backup copies. For in-scope services, that deletion will occur within 90 days after the end of the retention period. (In-scope services are defined in the Data Processing Terms section of our Online Services Terms.)
When customer data is hosted in the multitenant environments of Microsoft business cloud services, we take careful measures to logically separate customer data. This helps prevent one customer’s data from leaking into that of another customer, which also helps to block any customer from accessing another customer’s deleted data.
Using the service
|Web browser interface||Yes|
|Using the web interface||Manage and deploy services via the Azure Portal. See https://azure.microsoft.com/en-gb/|
|Web interface accessibility standard||None or don’t know|
|How the web interface is accessible||See https://www.microsoft.com/en-us/accessibility/|
|Web interface accessibility testing||TBC|
|What users can and can't do using the API||The Azure API Management service allows users to create their own API's for the deployment of the required solutions on to the Azure platform.|
|API automation tools||Terraform|
|API documentation formats||HTML|
|Command line interface||Yes|
|Command line interface compatibility||
|Using the command line interface||Azure Command Line Interface (CLI) is optimized for managing and administering Azure resources and for building automation scripts that work against the Azure Resource Manager. For more information, please see https://docs.microsoft.com/en-us/cli/azure/install-azure-cli|
|Independence of resources||Azure represents a hyper-scale public cloud service.|
|Infrastructure or application metrics||Yes|
|Supplier type||Reseller providing extra support|
|Organisation whose services are being resold||Microsoft|
|Staff security clearance||Conforms to BS7858:2012|
|Government security clearance||Up to Developed Vetting (DV)|
|Knowledge of data storage and processing locations||Yes|
|Data storage and processing locations||
|User control over data storage and processing locations||Yes|
|Datacentre security standards||Complies with a recognised standard (for example CSA CCM version 3.0)|
|Penetration testing frequency||At least once a year|
|Penetration testing approach||Another external penetration testing organisation|
|Protecting data at rest||
|Other data at rest protection approach||Please see http://download.microsoft.com/download/0/D/D/0DD8FB12-6343-4A50-80B2-545F2951D7AE/MicrosoftAzureDataProtection_Aug2014.pdf , and https://docs.microsoft.com/en-us/azure/storage/storage-service-encryption|
|Data sanitisation process||Yes|
|Data sanitisation type||
|Equipment disposal approach||Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001|
Backup and recovery
|Backup and recovery||Yes|
|What’s backed up||
|Backup controls||Backups are controlled by users.|
|Datacentre setup||Multiple datacentres with disaster recovery|
|Scheduling backups||Users schedule backups through a web interface|
|Data protection between buyer and supplier networks||
|Other protection between networks||For data in transit, Azure uses industry-standard secure transport protocols, such as TLS/SSL, between user devices and Microsoft datacentres. You can enable encryption for traffic between your own virtual machines (VMs) and your users. With Azure Virtual Networks, you can use the industry-standard IPsec protocol to encrypt traffic between your corporate VPN gateway and Azure as well as between the VMs located on your Virtual Network.|
|Data protection within supplier network||
|Other protection within supplier network||ACL Based Network Security Groups are also used. See https://azure.microsoft.com/en-us/blog/network-security-groups/|
Availability and resilience
|Guaranteed availability||See Microsoft's Online Service Terms at http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655|
|Approach to resilience||Please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/|
|Outage reporting||Please see https://azure.microsoft.com/en-us/status/ and https://portal.azure.com/#blade/HubsExtension/ServicesHealthBlade|
Identity and authentication
|Access restrictions in management interfaces and support channels||
Microsoft Azure Active Directory (Azure AD) allows clients to designate administrators to manage identity tasks in less privileged roles. Administrators can be assigned for purposes such as adding or changing users, resetting user passwords, managing user licenses and domain names.
The Global Administrator has access to all administrative features. The person who signs up for an Azure subscription is assigned the Global Administrator role for the directory by default so it important to be aware of this. Only Global Administrators and Privileged Role Administrators can delegate administrator roles.
|Access restriction testing frequency||At least once a year|
|Management access authentication||
|Devices users manage the service through||
Audit information for users
|Access to user activity audit information||Users receive audit information on a regular basis|
|How long user audit data is stored for||User-defined|
|Access to supplier activity audit information||Users contact the support team to get audit information|
|How long supplier audit data is stored for||User-defined|
|How long system logs are stored for||User-defined|
Standards and certifications
|ISO/IEC 27001 certification||Yes|
|Who accredited the ISO/IEC 27001||CQS – Certified Quality Systems|
|ISO/IEC 27001 accreditation date||15/11/2017|
|What the ISO/IEC 27001 doesn’t cover||The scope of the certification applies to the approved Information Security Management Systems relating to the provision of IT Support, software development and IT consultancy services.|
|ISO 28000:2007 certification||No|
|CSA STAR certification||No|
|Other security certifications||No|
|Named board-level person responsible for service security||Yes|
|Security governance certified||Yes|
|Security governance standards||
|Other security governance standards||Please see https://www.microsoft.com/en-us/TrustCenter/Security/default.aspx|
|Information security policies and processes||TBC|
|Configuration and change management standard||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Configuration and change management approach||
Quorum have a dedicated Project Management Office for all project related tasks and planning is a key activity in any service undertaken.
Quorum will comply with client defined controls and can, where necessary make recommendations on a suitable approach to take where one does not already exist.
|Vulnerability management type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Vulnerability management approach||
Microsoft Antimalware for Azure Cloud Services and Virtual Machines is a real-time protection capability that helps identify and remove viruses, spyware, and other malicious software. Microsoft Antimalware for Azure provides configurable alerts when known malicious or unwanted software attempts to install itself or run on your Azure systems. It is configured through the Azure Management Portal .
Vulnerability scans are performed on a quarterly basis at a minimum. Microsoft Azure contracts with independent assessors to perform penetration testing of the Microsoft Azure boundary.
|Protective monitoring type||Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402|
|Protective monitoring approach||
Microsoft Azure employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.
For more information, please visit https://download.microsoft.com/download/C/5/5/C55C7170-9AA0-4187-9A78-C5AE85C8161D/Cloud_Infrastructure_Operational_Excellence_and_Reliability_Strategy_Brief.pdf
|Incident management type||Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402|
|Incident management approach||
Microsoft follow a 5 step incident response process for managing both security and availability incidents for Azure services.
Detect - First indication of an event investigation.
Assess - An on-call incident response team member assesses the impact and severity of the event.
Diagnose - Security response experts conduct the technical or forensic investigation, identify, containment, mitigation and workaround strategies.
Stabilize, Recover - The incident response team creates a recovery plan to mitigate the issue. Crisis containment steps such as quarantining impacted systems may occur immediately and in parallel with diagnosis.
|Approach to secure software development best practice||Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)|
Separation between users
|Virtualisation technology used to keep applications and users sharing the same infrastructure apart||Yes|
|Who implements virtualisation||Supplier|
|Virtualisation technologies used||Hyper-V|
|How shared infrastructure is kept separate||Please see https://www.microsoft.com/en-us/TrustCenter/Security/default.aspx|
|Description of energy efficient datacentres||TBC|
|Price||£0 to £0 per instance|
|Discount for educational organisations||No|
|Free trial available||Yes|
|Description of free trial||Please see https://azure.microsoft.com/en-us/free|