Quorum Network Resources Ltd

Microsoft Azure Public Cloud

Quorum are a Direct Microsoft Cloud Solutions Provider (CSP) which allows us to deploy leading edge IT services suitable for all business sizes. As a CSP Quorum are a single point of contact for any technical assistance and billing for Microsoft Cloud solutions.

Features

  • Flexible deployment and scaling
  • Access to range of Microsoft Azure Services
  • SharePoint, SQL Server, and Windows Server run on Microsoft Azure
  • Public Cloud Platform as a Service (PaaS)
  • Public Cloud Infrastructure as a Service (IaaS)
  • Application Modernization
  • Database Services
  • Backup and Recovery on Azure
  • Microsoft Cloud Solution Provider, Microsoft Gold Cloud Platform Partner
  • Encryption at rest and in transit

Benefits

  • Single partner relationship for licencing, implementation, training and support
  • Flexible billing to suit client needs
  • Direct Microsoft Cloud Solution Provider (CSP)
  • Support from highly experienced staff
  • ISO27001 certified
  • Licensing advice and optimisation to ensure best value
  • Architectural guidance and code review

Pricing

£0 to £0 per instance

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

4 5 4 5 9 8 1 9 0 8 1 9 5 8 3

Contact

Quorum Network Resources Ltd

Jackie Wyllie

07891459129

jackie.wyllie@qnrl.com

Service scope

Service constraints
As a CSP, Quorum are subject to Microsoft constraints and would be dependant on the needs of the client.
System requirements
  • Microsoft Azure Subscription will be provided via CSP
  • Connectivity to Azure

User support

Email or online ticketing support
Email or online ticketing
Support response times
Response times:
Priority 1 (Critical incident): Response within 30 minutes, plan within 2 hours
Priority 2 (Critical incident): Response within 1 hour, plan within 3 hours
Priority 3 (Non-Critical incident): Response within 3 hours, plan within 5 hours
Priority 4 (Minor incident): Response within 5 hours, plan within 10 hours

Resolution times will be dependant on any Microsoft issues outwith Quorum's control.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Quorum provide different options for clients looking for support. We offer the following (price dependant on client requirement):

Full Managed Service - Full responsibility for all of your IT services end-to-end, including external suppliers and project delivery. 24/7 phone support is available by agreement and incurs an additional charge.

IT Director as a Service - Our IT Director Service gives access to senior IT Directors on a part time basis who can work with you to review your current IT capability and develop your IT roadmap, ensuring that IT is aligned to the changing needs of your business.

End User & Infrastructure Support - As your outsourced infrastructure team, we will take responsibility for proactively monitoring, patching and managing your servers, storage and network devices, ensuring they remain highly available, performant and healthy.

Database Administration - A team of professional, experienced and certified database professionals working to look after your company databases, ensuring your business applications are robust, fast performing, and deliver the management information which the business requires.

All clients will be assigned a designated Account Manager and if required, a lead cloud engineer.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
See https://azure.microsoft.com/en-us/resources/ plus comprehensive online documentation for various solutions available across the platform. See https://docs.microsoft.com/en-us/azure/
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
Customer are able to remove their data at any time through the same means they uploaded. Either over their network (internet or express route) or via the Azure Import/Export services. Also see https://www.microsoft.com/en-us/trustcenter/privacy
End-of-contract process
Please see https://www.microsoft.com/en-us/trustcenter/privacy/you-own-your-data

Microsoft contractually commits to specific processes when a customer leaves a cloud service or the subscription expires. This includes deleting customer data from systems under our control.
If a cloud subscription is terminated or it expires (except for free trials), Microsoft will store your customer data in a limited-function account for 90 days (the “retention period”) to give you time to extract the data or renew your subscription. During this period, Microsoft provides multiple notices, so you will be amply forewarned of the upcoming deletion of data.
After this 90-day retention period, Microsoft will disable the account and delete the customer data, including any cached or backup copies. For in-scope services, that deletion will occur within 90 days after the end of the retention period. (In-scope services are defined in the Data Processing Terms section of our Online Services Terms.)

When customer data is hosted in the multitenant environments of Microsoft business cloud services, we take careful measures to logically separate customer data. This helps prevent one customer’s data from leaking into that of another customer, which also helps to block any customer from accessing another customer’s deleted data.

Using the service

Web browser interface
Yes
Using the web interface
Manage and deploy services via the Azure Portal. See https://azure.microsoft.com/en-gb/
Web interface accessibility standard
None or don’t know
How the web interface is accessible
See https://www.microsoft.com/en-us/accessibility/
Web interface accessibility testing
TBC
API
Yes
What users can and can't do using the API
The Azure API Management service allows users to create their own API's for the deployment of the required solutions on to the Azure platform.
API automation tools
Terraform
API documentation
Yes
API documentation formats
HTML
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • MacOS
  • Other
Using the command line interface
Azure Command Line Interface (CLI) is optimized for managing and administering Azure resources and for building automation scripts that work against the Azure Resource Manager. For more information, please see https://docs.microsoft.com/en-us/cli/azure/install-azure-cli

Scaling

Scaling available
Yes
Scaling type
  • Automatic
  • Manual
Independence of resources
Azure represents a hyper-scale public cloud service.
Usage notifications
Yes
Usage reporting
  • API
  • Email
  • SMS

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • CPU
  • Disk
  • HTTP request and response status
  • Memory
  • Network
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
  • Other
Other data at rest protection approach
Please see http://download.microsoft.com/download/0/D/D/0DD8FB12-6343-4A50-80B2-545F2951D7AE/MicrosoftAzureDataProtection_Aug2014.pdf , and https://docs.microsoft.com/en-us/azure/storage/storage-service-encryption
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Virtual Machines
  • PaaS Services
Backup controls
Backups are controlled by users.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection between networks
For data in transit, Azure uses industry-standard secure transport protocols, such as TLS/SSL, between user devices and Microsoft datacentres. You can enable encryption for traffic between your own virtual machines (VMs) and your users. With Azure Virtual Networks, you can use the industry-standard IPsec protocol to encrypt traffic between your corporate VPN gateway and Azure as well as between the VMs located on your Virtual Network.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Other
Other protection within supplier network
ACL Based Network Security Groups are also used. See https://azure.microsoft.com/en-us/blog/network-security-groups/

Availability and resilience

Guaranteed availability
See Microsoft's Online Service Terms at http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=13655
Approach to resilience
Please see https://www.microsoft.com/en-us/cloud-platform/global-datacenters and https://www.microsoft.com/en-us/TrustCenter/
Outage reporting
Please see https://azure.microsoft.com/en-us/status/ and https://portal.azure.com/#blade/HubsExtension/ServicesHealthBlade

Identity and authentication

User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google apps)
  • Username or password
Access restrictions in management interfaces and support channels
Microsoft Azure Active Directory (Azure AD) allows clients to designate administrators to manage identity tasks in less privileged roles. Administrators can be assigned for purposes such as adding or changing users, resetting user passwords, managing user licenses and domain names.

The Global Administrator has access to all administrative features. The person who signs up for an Azure subscription is assigned the Global Administrator role for the directory by default so it important to be aware of this. Only Global Administrators and Privileged Role Administrators can delegate administrator roles.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
CQS – Certified Quality Systems
ISO/IEC 27001 accreditation date
15/11/2017
What the ISO/IEC 27001 doesn’t cover
The scope of the certification applies to the approved Information Security Management Systems relating to the provision of IT Support, software development and IT consultancy services.
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
  • Other
Other security governance standards
Please see https://www.microsoft.com/en-us/TrustCenter/Security/default.aspx
Information security policies and processes
TBC

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Quorum have a dedicated Project Management Office for all project related tasks and planning is a key activity in any service undertaken.

Quorum will comply with client defined controls and can, where necessary make recommendations on a suitable approach to take where one does not already exist.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Microsoft Antimalware for Azure Cloud Services and Virtual Machines is a real-time protection capability that helps identify and remove viruses, spyware, and other malicious software. Microsoft Antimalware for Azure provides configurable alerts when known malicious or unwanted software attempts to install itself or run on your Azure systems. It is configured through the Azure Management Portal .

Vulnerability scans are performed on a quarterly basis at a minimum. Microsoft Azure contracts with independent assessors to perform penetration testing of the Microsoft Azure boundary.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Microsoft Azure employs sophisticated software-defined service instrumentation and monitoring that integrates at the component or server level, the datacenter edge, our network backbone, Internet exchange sites, and at the real or simulated user level, providing visibility when a service disruption is occurring and pinpointing its cause.

For more information, please visit https://download.microsoft.com/download/C/5/5/C55C7170-9AA0-4187-9A78-C5AE85C8161D/Cloud_Infrastructure_Operational_Excellence_and_Reliability_Strategy_Brief.pdf
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Microsoft follow a 5 step incident response process for managing both security and availability incidents for Azure services.

Detect - First indication of an event investigation.
Assess - An on-call incident response team member assesses the impact and severity of the event.
Diagnose - Security response experts conduct the technical or forensic investigation, identify, containment, mitigation and workaround strategies.
Stabilize, Recover - The incident response team creates a recovery plan to mitigate the issue. Crisis containment steps such as quarantining impacted systems may occur immediately and in parallel with diagnosis.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
Hyper-V
How shared infrastructure is kept separate
Please see https://www.microsoft.com/en-us/TrustCenter/Security/default.aspx

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
TBC

Pricing

Price
£0 to £0 per instance
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Please see https://azure.microsoft.com/en-us/free

Service documents

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