Solidsoft Reply Ltd

Microsoft Azure Cloud Solution Provider (CSP)

Organisations can buy Microsoft Azure services through Solidsoft Reply as a CSP, without the need for a credit card or billing in foreign currencies.

We can invoice in pounds and can supply an analytical bill at no extra cost over what you’d pay to Microsoft directly.


  • Multiple UK-based DataCentres
  • Cloud licensing with flexible usage and payment
  • Microsoft Gold Partner Cloud Platform + 6 other gold certifications
  • Resilient - geographic, operator and device level
  • Geo-replication between data centres
  • Availability - 99.999%
  • Totally customisable to your particular needs
  • Consultancy / Professional services
  • Highly experienced award winning team delivering enterprise and government support
  • ISO 9001 & ISO 27001 compliant


  • Unified Billing - one supplier, one bill, many platforms
  • Industry-leading Azure architects provide guidance if required
  • Dedicated Account and Service Account Managers
  • UK base support 24/7/365
  • Consumption/Subscription billing model
  • Reduced downtime on your critical systems
  • Operational costs are minimised
  • Single point of support for Cloud Licensing
  • Expert consultants delivering Microsoft Solutions


£0 to £99,999 a unit a month

Service documents


G-Cloud 12

Service ID

4 5 2 5 4 0 2 3 4 3 3 5 0 8 2


Solidsoft Reply Ltd Mark Usher
Telephone: +44 1256 375700


Planning service
How the planning service works
Solidsoft Reply Account Manager will work closely with the buyer to ensure the correct plan is setup for the buyers needs.

This will take the form of a short workshop.

Following on from this a plan for health check and on-boarding will be provided.
Planning service works with specific services
Hosting or software services the planning service works with
  • Microsoft Azure PaaS
  • Microsoft Azure IaaS
  • Microsoft Azure Cloud


Training service provided
How the training service works
We provide training and knowledge transfer around the solution delivered.
Training is tied to specific services
Services the training service works with
  • Microsoft Azure PaaS
  • Microsoft Azure IaaS
  • Micrsoft Azure Cloud

Setup and migration

Setup or migration service available
How the setup or migration service works
This is offered as a separate service. Microsoft Azure Cloud Assessment.
Setup or migration service is for specific cloud services

Quality assurance and performance testing

Quality assurance and performance testing service
How the quality assurance and performance testing works
Solidsoft Reply development is managed under ISO 9001 using a pharmaceutical industry strength Quality Management System used for a number of Government projects. This allows us to provide the buyer with full quality assurance of the solution.

Performance testing is integral to this quality approach and can easily be demonstrated to the buyer.

Security testing

Security services
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Security testing
  • Security incident management
  • Security audit services
Certified security testers
Security testing certifications

Ongoing support

Ongoing support service
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
These are covered under separate G-Cloud services:

Microsoft Azure Managed Service

Microsoft Azure business critical cloud application support

Service scope

Service constraints

User support

Email or online ticketing support
Email or online ticketing
Support response times
The response times are within 1 business hour.

Level 1:

Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays)

Response times outside of these hours is next business day.

Level 2:

Service Desk (Core Hours) 24/7/365

Response times with in 3 hours.
User can manage status and priority of support tickets
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Phone support availability
24 hours, 7 days a week
Web chat support
Support levels
Service Coverage
Service Desk (Core Hours) 9am – 5pm 5 days per week, Monday to Friday (excluding English Public Holidays)
Out of Hours Support 8am - 9am, 5pm - 8pm 5 days per week, Monday to Friday (excluding English Public Holidays)
Optional Public Holiday Coverage Should this option be chosen, Solidsoft Reply
will provide 24-hour support for all English public holidays that fall within the term of the agreement.
Optional 24 x 7 Managed Service Should this option be chosen, Solidsoft Reply will provide 24-hour support for High/Medium/Low Priority Incidents as determined in the agreement.
Optional Technical Design Authority consultant can be offered within the terms of the Managed Service agreement.
Managed Service Pricing is determined by the individual customer requirement based on the options detailed above.


Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft - Cloud Solution Provider

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)


£0 to £99,999 a unit a month
Discount for educational organisations

Service documents