Village Software Engineering

Tableau Server (Hybrid-Cloud) Platform

Village software offer Tableau Server as your self-service visual analytics platform, installed in your own private cloud (whatever your preferred hosting environment is). Village are cloud experts working extensively with MS Azure and AWS assuring the very best deployment of the Tableau Server service

Features

  • Visual Analytics. Interactive, Creative, Analytical, Human, Perception, Insight, Science, Cognition
  • Secure. AD, SAML, SSL, Authentication, Authorisation, Row-Level-Security, 2FA, SSO.
  • Platform. Valuable, Mobile, App, Device, Scale, Author, Collaborate, Share, Enterprise
  • Access. Connectors, Spatial, Relational, Real-Time, Drivers, Unstructured, Cloud-based, On-Premise
  • Data-Science. R, Python, Open-Source, Advanced, Statistics, Forecast, Cluster, What-if, Parameterise
  • Prep. Re-structure, Pivot, Union, Join, Transform, Flow, Repeatable, Clean, Integrate
  • Automation through API, REST, Extract, Javascript, Extension, Write-Back, Bi-directional interface
  • Create ANY chart: Small Multiples, Heatmap, Bullet, Time-Series, Sankey, Bubble
  • Seventy Connectors. Applications (e.g. Anaplan), Files (e.g. JSON), Relational, 'Big'
  • Templated analytics for your ERP (SAGE, UNIT4, DYNAMICS)

Benefits

  • Governance. Security, Consistent, Access, Permissions, Certified, Source, Protected, Audited, Alert
  • Creative. Flexible, Intuitive, Public, Community, Storytelling, Guided
  • Pedigree. Stanford, Stephen, Few, Disruptive, Gartner, Leader, Community, User-Group, Tufte
  • Time-Saving. Fail-Fast, Agile, Iterate, Collaborate, Inclusive, Quick-Start, Accelerate
  • Self-Serve. Empower Workforce, Browser-based, Question, Immediate Answers, Web-Authoring, Subscribe
  • Lower Cost. TCO, Efficient, Revenue-generating, Cost-reducing, Value, Subscription, Operational
  • Evolution. Data-driven, Not Opinion-based, Strategic, Decentralise, Adoption, Transformational
  • Easily Leverage the value of business application (SAGE, UNIT4, DYNAMICS)
  • Templated analytics for patient level costing (PLICS) for NHS Trusts

Pricing

£0 to £695 a user a year

  • Education pricing available
  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at graham.james@villagesoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 5 2 1 7 6 7 9 2 7 4 6 5 4 4

Contact

Village Software Engineering Graham James
Telephone: +441517097728
Email: graham.james@villagesoftware.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Private cloud
Service constraints
No specific constraints
System requirements
  • For full (current) tech specs search for 'Tableau tech specs'
  • 8 Physical cores, 64GB system memory, 64-bit OS
  • At least 50GB disk storage required.
  • Tableau Desktop and Tableau Prep (for Creators) - client installs.
  • Mobile Apps (Available from App Store or Play Store)
  • Virtual Environments Supported (dedicated CPU affinity recommended)
  • Windows Server 2016/2012/R2, 2008(R2); Windows 7/8/10 on x64
  • Linux: (RHEL-7),CentOS-7, Ubuntu-16.04 LTS, Oracle Linux-7

User support

Email or online ticketing support
Email or online ticketing
Support response times
Within the Village Support service, calls are categorised and responded to under the terms of an agreed SLA. Standard SLA services cover the 4 call categories as:
1. Critical - 1 Hour
2. High - 4 Hours
3. Normal - 8 Hours
4. Low - 24 Hours

The service is 8.30am to 5.00pm work days Monday to Friday excl. Public Holidays.

Premium support is available and is agreed individually with each client
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Village offer Two levels of support: Standard and Elite. Standard support is provided to every Tableau Platform customer as part of their subscription agreement. Elite support is available at additional cost to customers of the Tableau Server (Hybrid-Cloud) Platform, providing a dedicated Technical Account Manager, reduced target response time, 24x7 coverage and upgrade assistance. Elite Support is available for an additional annual fee for each supported environment - ask your Customer Success manager for details.

Village supply a team of cloud support engineers that can be used within our support service
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Village offer a free of charge on-boarding package that ensures you are on-boarded quickly with benefits accruing to your organisation immediately. In addition the Tableau Server service provides a great deal of training material and supporting collateral that is publicly available on the web. In addition we have a range of training courses that cover use and administration of the software. For example: Free training videos, free online training presentations, e-learning, classroom-based courses, on-site courses and virtual courses.

Another relevant aspect here is the huge community of users, fans and collaborators across the world who regularly support Q&A forums and provide blog articles and other information that contributes to a collective body of knowledge that our customers find very valuable as they are developing their own skills.

In addition to this, Village can be engaged to provide Professional Services for a fee, with a bespoke engagement defined and conducted in accord with the customer's requirements.
Service documentation
Yes
Documentation formats
HTML
End-of-contract data extraction
End-of-contract data extraction Users have full control over the content and the environment that the Tableau Platform is implemented in. So they can regenerate, drop, download delete or recreate these data assets at any time.
End-of-contract process
No additional cost. At the end of a subscription period, if a customer does not renew their commercial license agreement, then they will find their license is no longer active and the Tableau Platform functionality will become limited.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Published Tableau content can be accessed and edited via a web browser running on any PC or device. The user experience and interaction is defined by the Creator who published.

In addition Tableau provides a free mobile App so that when users access published content from iOS or Android devices the interaction and display is adapted to suit the touch-screen experience.
Service interface
Yes
Description of service interface
Several APIs available to automate or enhance aspects of the standard platform: REST, Extract, Document, Javascript, Web Data Connector and Extensions.
Accessibility standards
None or don’t know
Description of accessibility
The Tableau Platform as a whole does not fully comply with this standard, however the individual dashboards that are published can be made to be fully compliant, at the Creator's discretion.

We maintain various help pages and knowledge base articles to assist Creators with this task, under the heading of 'Building data views for accessibility'.
Accessibility testing
Village have a dedicated UX team that has worked with many technologies. Our team will endeavour to interface with any technology that the users prescribe.
API
Yes
What users can and can't do using the API
Village are data management/ enterprise integration specialists and will readily automate your data sources with the platform. Within the Tableau Server Platform several APIs are available to automate or enhance aspects of the standard platform: REST, Extract, Document, Javascript, Web Data Connector and Extensions (in beta May18).

The REST API can be used for managing users, groups and sites, updating workbooks or datasources and Integrating Tableau content with a custom app or portal.

Extract API can be used to create data extracts that improve performance and provide offline access to data.

Document API is used to create and deploy templates or migrate workbooks from test to production data sources.

Javascript API for embedding Tableau into custom web applications. Allows a bi-directional communication between Tableau and the host application.

Web Data Connector: connect to any data via HTTP/HTTPS, providing an HTML interface to end-user, storing into data extracts. Also allows automatic refreshes and authentication.

Extensions API can open up a range of capabilities from 'write-back' to custom interface options and bi-directional communication between Tableau and guest application.
API documentation
Yes
API documentation formats
  • HTML
  • Other
API sandbox or test environment
Yes
Customisation available
Yes
Description of customisation
Village are UX/UI experts and will ensure you utilise the platform with the very best user experience. The very purpose of the Tableau Platform is to allow customers to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Automation can be applied to the platform through the use of APIs. In addition the interface can be adapted and tailored to reflect customer branding. At an individual level the users can personalise their experience through the use of favourites, selected 'home pages', custom filter settings on views, etc.

Scaling

Independence of resources
With the Tableau Server (Hybrid-Cloud) Platform the customer has full control over the implementation, including hardware or virtual machines or private cloud hosting facility, as well as the installation and network security that protects the environment. Tableau can advise on this infrastructure configuration (e.g. through engaging Tableau Global Services) but there would be no conflict with 'other users' unless the infrastructure design decisions taken by the customer have placed the Tableau Platform onto a shared resource.

Analytics

Service usage metrics
Yes
Metrics types
A Site Administrator has access to the following service status reports (displayed using Tableau interactive analytics and charts):
Traffic to views/data sources/'Bridge-connected' data sources (i.e. where data originates within your network), Actions by users, Scheduled task activity, Stats for space usage.

In addition, when using the Tableau Platform, customers can configure additional administration views to address specific needs and questions.
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Tableau Server (Hybrid-Cloud) from Tableau UK

Staff security

Staff security clearance
Staff screening not performed
Government security clearance
None

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
Other locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
In-house
Protecting data at rest
Other
Other data at rest protection approach
Internally Tableau has our own Security Policies that we enforce, but this question is not relevant to the Tableau Server (hybrid-cloud) Platform as we do not host the customer's data.
Data sanitisation process
No
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
The Tableau Platform allows data to be exported in various ways. If using Tableau Prep (included in the platform) then a data flow can produce an output in .csv .tde or .hyper format. Creators can export data to csv from any chart they are working with. Explorers and Viewers can (depending on user permissions) export data from a dashboard or chart they have access to.
Data export formats
  • CSV
  • Other
Other data export formats
  • Tde
  • Hyper
Data import formats
  • CSV
  • Other
Other data import formats
  • Tableau has over 70 native connectors...
  • Files, databases, web data connectors and applications.
  • Search for 'Tableau Connect to your data' for current list.

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
Not relevant in the case of Tableau Server (Hybrid-Cloud) as there is no need to link the buyer's network with Tableau's.
Data protection within supplier network
Other
Other protection within supplier network
Internally Tableau has our own Security Policies that we enforce, but this is not relevant to the Tableau Server (hybrid-cloud) Platform as we do not host the customer's data.

Availability and resilience

Guaranteed availability
This question is not relevant to the Tableau Server (hybrid-cloud) Platform as we do not host the customer's data or make a service available to the customer.
Approach to resilience
With Tableau Server (Hybrid-Cloud) Platform there is no data centre, so this question is not relevant.
Outage reporting
With Tableau Server (Hybrid-Cloud) Platform there is no data centre, and no hosted service, so this question is not relevant.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
  • Other
Other user authentication
Only users you explicitly add to your site have access to your content and workbooks. Administrators that you designate are responsible for all account management functions including adding and removing users and assigning permissions. Account management is completely in your control.

SAML allows administrators to configure their site for single sign on using their own SAML 2.0 capable identity provider (IdP). For additional information refer to the Site Authentication section of the Online Product Guide.

Note: Features related to SAML and single sign-on are currently only available by request. To request these features, contact Tableau Support.
Access restrictions in management interfaces and support channels
Access to the configuration settings for the platform and to published content is dependent on the Role of the user (determined at the Authentication login step), and the Security permissions model put in place by the customer's Site Administrator. There are many capabilities that are limited in this way, from the ability to download a particular dataset to the capability of publishing an item to the shared environment. For more details search the Tableau Online Help pages for 'Content Permissions and Ownership'
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 1 month and 6 months
Access to supplier activity audit information
No audit information available
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
With Tableau Server (Hybrid-Cloud) Platform there is no data centre, and no hosted service so this question does not relate to the service purchased by a customer.

Internally Tableau has its own security and information governance policies that are maintained and enforced by the infosec team.
Information security policies and processes
Information security policies and processes Our customers, employees, and business partners trust Tableau to responsibly protect the data and systems under our care. The Tableau Information Security (InfoSec) Team are responsible for creating and maintaining the policies and systems that ensure this is done in line with our Information Security Policy, Employee Handbooks and Code of Business Conduct and Ethics.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
The assumption has been taken that this question does not relate to the internal process and operation of the company. In terms of the release of software updates to the Tableau Server (Hybrid-Cloud) Platform, Tableau now operates a cadence where updates are made available roughly 4 times per year, on a quarterly basis. It is the responsibility of the customer to implement and test the software updates in their own implementation.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
Village and Tableau Security teams care deeply about the security of our products and the data that our customers entrust to us. We will thoroughly investigate any reported vulnerability that jeopardizes either. Once a vulnerability is fully investigated and its content addressed, we will work with you to disclose the vulnerability in a way that acknowledges your work and protects our customers.

All security-related notifications will be announced to our customers via the Security Bulletins community page: https://community.tableau.com/community/security-bulletins. This page also details our response to Internet-wide vulnerabilities that impact Tableau products, release notes about security bug fixes and disclosed vulnerabilities.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
In relation to the Tableau Platform, there is no specific Protective Monitoring standard in place. Customers who implement the Tableau Server (Hybrid-Cloud) Platform are encouraged to ensure the implementation and security infrastructure are aligned with any internal policies and regulations.
Incident management type
Supplier-defined controls
Incident management approach
For internal incident management, Village and Tableau use an industry-leading ticket-tracking platform that conforms to the ITIL standard.

Secure development

Approach to secure software development best practice
Supplier-defined process

Public sector networks

Connection to public sector networks
No

Pricing

Price
£0 to £695 a user a year
Discount for educational organisations
Yes
Free trial available
Yes
Description of free trial
A fully-operational instance of the Tableau Server (Hybrid-Cloud) Platform can be made available on a trial basis for a short duration.
Link to free trial
Visit www.tableau.com

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at graham.james@villagesoftware.co.uk. Tell them what format you need. It will help if you say what assistive technology you use.