Tableau Server (Hybrid-Cloud) Platform
Village software offer Tableau Server as your self-service visual analytics platform, installed in your own private cloud (whatever your preferred hosting environment is). Village are cloud experts working extensively with MS Azure and AWS assuring the very best deployment of the Tableau Server service
Features
- Visual Analytics. Interactive, Creative, Analytical, Human, Perception, Insight, Science, Cognition
- Secure. AD, SAML, SSL, Authentication, Authorisation, Row-Level-Security, 2FA, SSO.
- Platform. Valuable, Mobile, App, Device, Scale, Author, Collaborate, Share, Enterprise
- Access. Connectors, Spatial, Relational, Real-Time, Drivers, Unstructured, Cloud-based, On-Premise
- Data-Science. R, Python, Open-Source, Advanced, Statistics, Forecast, Cluster, What-if, Parameterise
- Prep. Re-structure, Pivot, Union, Join, Transform, Flow, Repeatable, Clean, Integrate
- Automation through API, REST, Extract, Javascript, Extension, Write-Back, Bi-directional interface
- Create ANY chart: Small Multiples, Heatmap, Bullet, Time-Series, Sankey, Bubble
- Seventy Connectors. Applications (e.g. Anaplan), Files (e.g. JSON), Relational, 'Big'
- Templated analytics for your ERP (SAGE, UNIT4, DYNAMICS)
Benefits
- Governance. Security, Consistent, Access, Permissions, Certified, Source, Protected, Audited, Alert
- Creative. Flexible, Intuitive, Public, Community, Storytelling, Guided
- Pedigree. Stanford, Stephen, Few, Disruptive, Gartner, Leader, Community, User-Group, Tufte
- Time-Saving. Fail-Fast, Agile, Iterate, Collaborate, Inclusive, Quick-Start, Accelerate
- Self-Serve. Empower Workforce, Browser-based, Question, Immediate Answers, Web-Authoring, Subscribe
- Lower Cost. TCO, Efficient, Revenue-generating, Cost-reducing, Value, Subscription, Operational
- Evolution. Data-driven, Not Opinion-based, Strategic, Decentralise, Adoption, Transformational
- Easily Leverage the value of business application (SAGE, UNIT4, DYNAMICS)
- Templated analytics for patient level costing (PLICS) for NHS Trusts
Pricing
£0 to £695 a user a year
- Education pricing available
- Free trial available
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
4 5 2 1 7 6 7 9 2 7 4 6 5 4 4
Contact
Village Software Engineering
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Telephone: <removed>
Email: <removed>@8516428f-df56-484e-b244-bb0c283e0a0d.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Private cloud
- Service constraints
- No specific constraints
- System requirements
-
- For full (current) tech specs search for 'Tableau tech specs'
- 8 Physical cores, 64GB system memory, 64-bit OS
- At least 50GB disk storage required.
- Tableau Desktop and Tableau Prep (for Creators) - client installs.
- Mobile Apps (Available from App Store or Play Store)
- Virtual Environments Supported (dedicated CPU affinity recommended)
- Windows Server 2016/2012/R2, 2008(R2); Windows 7/8/10 on x64
- Linux: (RHEL-7),CentOS-7, Ubuntu-16.04 LTS, Oracle Linux-7
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
Within the Village Support service, calls are categorised and responded to under the terms of an agreed SLA. Standard SLA services cover the 4 call categories as:
1. Critical - 1 Hour
2. High - 4 Hours
3. Normal - 8 Hours
4. Low - 24 Hours
The service is 8.30am to 5.00pm work days Monday to Friday excl. Public Holidays.
Premium support is available and is agreed individually with each client - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
Village offer Two levels of support: Standard and Elite. Standard support is provided to every Tableau Platform customer as part of their subscription agreement. Elite support is available at additional cost to customers of the Tableau Server (Hybrid-Cloud) Platform, providing a dedicated Technical Account Manager, reduced target response time, 24x7 coverage and upgrade assistance. Elite Support is available for an additional annual fee for each supported environment - ask your Customer Success manager for details.
Village supply a team of cloud support engineers that can be used within our support service - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
-
Village offer a free of charge on-boarding package that ensures you are on-boarded quickly with benefits accruing to your organisation immediately. In addition the Tableau Server service provides a great deal of training material and supporting collateral that is publicly available on the web. In addition we have a range of training courses that cover use and administration of the software. For example: Free training videos, free online training presentations, e-learning, classroom-based courses, on-site courses and virtual courses.
Another relevant aspect here is the huge community of users, fans and collaborators across the world who regularly support Q&A forums and provide blog articles and other information that contributes to a collective body of knowledge that our customers find very valuable as they are developing their own skills.
In addition to this, Village can be engaged to provide Professional Services for a fee, with a bespoke engagement defined and conducted in accord with the customer's requirements. - Service documentation
- Yes
- Documentation formats
- HTML
- End-of-contract data extraction
- End-of-contract data extraction Users have full control over the content and the environment that the Tableau Platform is implemented in. So they can regenerate, drop, download delete or recreate these data assets at any time.
- End-of-contract process
- No additional cost. At the end of a subscription period, if a customer does not renew their commercial license agreement, then they will find their license is no longer active and the Tableau Platform functionality will become limited.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- Linux or Unix
- MacOS
- Windows
- Windows Phone
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
-
Published Tableau content can be accessed and edited via a web browser running on any PC or device. The user experience and interaction is defined by the Creator who published.
In addition Tableau provides a free mobile App so that when users access published content from iOS or Android devices the interaction and display is adapted to suit the touch-screen experience. - Service interface
- Yes
- Description of service interface
- Several APIs available to automate or enhance aspects of the standard platform: REST, Extract, Document, Javascript, Web Data Connector and Extensions.
- Accessibility standards
- None or don’t know
- Description of accessibility
-
The Tableau Platform as a whole does not fully comply with this standard, however the individual dashboards that are published can be made to be fully compliant, at the Creator's discretion.
We maintain various help pages and knowledge base articles to assist Creators with this task, under the heading of 'Building data views for accessibility'. - Accessibility testing
- Village have a dedicated UX team that has worked with many technologies. Our team will endeavour to interface with any technology that the users prescribe.
- API
- Yes
- What users can and can't do using the API
-
Village are data management/ enterprise integration specialists and will readily automate your data sources with the platform. Within the Tableau Server Platform several APIs are available to automate or enhance aspects of the standard platform: REST, Extract, Document, Javascript, Web Data Connector and Extensions (in beta May18).
The REST API can be used for managing users, groups and sites, updating workbooks or datasources and Integrating Tableau content with a custom app or portal.
Extract API can be used to create data extracts that improve performance and provide offline access to data.
Document API is used to create and deploy templates or migrate workbooks from test to production data sources.
Javascript API for embedding Tableau into custom web applications. Allows a bi-directional communication between Tableau and the host application.
Web Data Connector: connect to any data via HTTP/HTTPS, providing an HTML interface to end-user, storing into data extracts. Also allows automatic refreshes and authentication.
Extensions API can open up a range of capabilities from 'write-back' to custom interface options and bi-directional communication between Tableau and guest application. - API documentation
- Yes
- API documentation formats
-
- HTML
- Other
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
- Village are UX/UI experts and will ensure you utilise the platform with the very best user experience. The very purpose of the Tableau Platform is to allow customers to create their own analytics, reports and dashboards, each of which is customised to meet specific needs. Automation can be applied to the platform through the use of APIs. In addition the interface can be adapted and tailored to reflect customer branding. At an individual level the users can personalise their experience through the use of favourites, selected 'home pages', custom filter settings on views, etc.
Scaling
- Independence of resources
- With the Tableau Server (Hybrid-Cloud) Platform the customer has full control over the implementation, including hardware or virtual machines or private cloud hosting facility, as well as the installation and network security that protects the environment. Tableau can advise on this infrastructure configuration (e.g. through engaging Tableau Global Services) but there would be no conflict with 'other users' unless the infrastructure design decisions taken by the customer have placed the Tableau Platform onto a shared resource.
Analytics
- Service usage metrics
- Yes
- Metrics types
-
A Site Administrator has access to the following service status reports (displayed using Tableau interactive analytics and charts):
Traffic to views/data sources/'Bridge-connected' data sources (i.e. where data originates within your network), Actions by users, Scheduled task activity, Stats for space usage.
In addition, when using the Tableau Platform, customers can configure additional administration views to address specific needs and questions. - Reporting types
- Real-time dashboards
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Tableau Server (Hybrid-Cloud) from Tableau UK
Staff security
- Staff security clearance
- Staff screening not performed
- Government security clearance
- None
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
- Other locations
- User control over data storage and processing locations
- No
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- In-house
- Protecting data at rest
- Other
- Other data at rest protection approach
- Internally Tableau has our own Security Policies that we enforce, but this question is not relevant to the Tableau Server (hybrid-cloud) Platform as we do not host the customer's data.
- Data sanitisation process
- No
- Equipment disposal approach
- In-house destruction process
Data importing and exporting
- Data export approach
- The Tableau Platform allows data to be exported in various ways. If using Tableau Prep (included in the platform) then a data flow can produce an output in .csv .tde or .hyper format. Creators can export data to csv from any chart they are working with. Explorers and Viewers can (depending on user permissions) export data from a dashboard or chart they have access to.
- Data export formats
-
- CSV
- Other
- Other data export formats
-
- Tde
- Hyper
- Data import formats
-
- CSV
- Other
- Other data import formats
-
- Tableau has over 70 native connectors...
- Files, databases, web data connectors and applications.
- Search for 'Tableau Connect to your data' for current list.
Data-in-transit protection
- Data protection between buyer and supplier networks
- Other
- Other protection between networks
- Not relevant in the case of Tableau Server (Hybrid-Cloud) as there is no need to link the buyer's network with Tableau's.
- Data protection within supplier network
- Other
- Other protection within supplier network
- Internally Tableau has our own Security Policies that we enforce, but this is not relevant to the Tableau Server (hybrid-cloud) Platform as we do not host the customer's data.
Availability and resilience
- Guaranteed availability
- This question is not relevant to the Tableau Server (hybrid-cloud) Platform as we do not host the customer's data or make a service available to the customer.
- Approach to resilience
- With Tableau Server (Hybrid-Cloud) Platform there is no data centre, so this question is not relevant.
- Outage reporting
- With Tableau Server (Hybrid-Cloud) Platform there is no data centre, and no hosted service, so this question is not relevant.
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Identity federation with existing provider (for example Google Apps)
- Username or password
- Other
- Other user authentication
-
Only users you explicitly add to your site have access to your content and workbooks. Administrators that you designate are responsible for all account management functions including adding and removing users and assigning permissions. Account management is completely in your control.
SAML allows administrators to configure their site for single sign on using their own SAML 2.0 capable identity provider (IdP). For additional information refer to the Site Authentication section of the Online Product Guide.
Note: Features related to SAML and single sign-on are currently only available by request. To request these features, contact Tableau Support. - Access restrictions in management interfaces and support channels
- Access to the configuration settings for the platform and to published content is dependent on the Role of the user (determined at the Authentication login step), and the Security permissions model put in place by the customer's Site Administrator. There are many capabilities that are limited in this way, from the ability to download a particular dataset to the capability of publishing an item to the shared environment. For more details search the Tableau Online Help pages for 'Content Permissions and Ownership'
- Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- Between 1 month and 6 months
- Access to supplier activity audit information
- No audit information available
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- No
- ISO 28000:2007 certification
- No
- CSA STAR certification
- No
- PCI certification
- No
- Other security certifications
- No
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- No
- Security governance approach
-
With Tableau Server (Hybrid-Cloud) Platform there is no data centre, and no hosted service so this question does not relate to the service purchased by a customer.
Internally Tableau has its own security and information governance policies that are maintained and enforced by the infosec team. - Information security policies and processes
- Information security policies and processes Our customers, employees, and business partners trust Tableau to responsibly protect the data and systems under our care. The Tableau Information Security (InfoSec) Team are responsible for creating and maintaining the policies and systems that ensure this is done in line with our Information Security Policy, Employee Handbooks and Code of Business Conduct and Ethics.
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- The assumption has been taken that this question does not relate to the internal process and operation of the company. In terms of the release of software updates to the Tableau Server (Hybrid-Cloud) Platform, Tableau now operates a cadence where updates are made available roughly 4 times per year, on a quarterly basis. It is the responsibility of the customer to implement and test the software updates in their own implementation.
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Village and Tableau Security teams care deeply about the security of our products and the data that our customers entrust to us. We will thoroughly investigate any reported vulnerability that jeopardizes either. Once a vulnerability is fully investigated and its content addressed, we will work with you to disclose the vulnerability in a way that acknowledges your work and protects our customers.
All security-related notifications will be announced to our customers via the Security Bulletins community page: https://community.tableau.com/community/security-bulletins. This page also details our response to Internet-wide vulnerabilities that impact Tableau products, release notes about security bug fixes and disclosed vulnerabilities. - Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- In relation to the Tableau Platform, there is no specific Protective Monitoring standard in place. Customers who implement the Tableau Server (Hybrid-Cloud) Platform are encouraged to ensure the implementation and security infrastructure are aligned with any internal policies and regulations.
- Incident management type
- Supplier-defined controls
- Incident management approach
- For internal incident management, Village and Tableau use an industry-leading ticket-tracking platform that conforms to the ITIL standard.
Secure development
- Approach to secure software development best practice
- Supplier-defined process
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £0 to £695 a user a year
- Discount for educational organisations
- Yes
- Free trial available
- Yes
- Description of free trial
- A fully-operational instance of the Tableau Server (Hybrid-Cloud) Platform can be made available on a trial basis for a short duration.
- Link to free trial
- Visit www.tableau.com