Stream Networks Ltd

Barracuda Essentials Office 365

Barracuda Essentials provides the most complete, simple, and affordable solution for protecting business emails and data in Office 365, Microsoft Exchange, and G Suite

Features

  • Advanced Threat Protection
  • Anti-Phishing Protection
  • Malware Protection
  • Spam Filtering
  • Email Encryption and Spooling
  • Granular Protection policies
  • Cloud-to-Cloud Backup and Recovery for Office 365
  • Web based mangement

Benefits

  • Resillient
  • Access Anywhere
  • Fortify Productivity
  • Archive for compliance
  • Achieve automated and on-demand backups

Pricing

£5.25 per unit per month

  • Free trial available

Service documents

Framework

G-Cloud 11

Service ID

4 5 1 3 8 8 2 1 4 9 7 3 1 5 7

Contact

Stream Networks Ltd

Ben Barry

01635884170

benb@stream-networks.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Office 365
Cloud deployment model
  • Public cloud
  • Private cloud
  • Community cloud
  • Hybrid cloud
Service constraints
For any constraints please contact Stream Networks
System requirements
Office 365

User support

Email or online ticketing support
Email or online ticketing
Support response times
For email and ticket support we will respond to questions within four hours. However for emergency or major incidents (see SLA) we recommend that customer contact us by telephone where we will respond within 30 minutes.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Stream Networks can provide an array of support to customers. All customers will be assigned a dedicated Account/Project Manager upon on boarding with Stream Networks. What is deemed as standard Technical Support is defined in the Service Level Agreement. Outside of "Standard" support, the following options and charges apply: Onsite Technical Support is chargeable at £350.00 per half day / £700.00 per day. Remote Technical Support is chargeable at £65.00 per hour / £250.00 per half day / £500.00 per day
Support available to third parties
Yes

Onboarding and offboarding

Getting started
User guide documentation will be given as a standard, with further training available
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Full details of data extraction be obtained by contacting Stream Networks
End-of-contract process
Full details of data extraction be obtained by contacting Stream Networks

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Whilst there are small variations in appearance, all core functionality is available on all platforms.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Full customisation options can be discovered by contacting Stream Networks

Scaling

Independence of resources
We proactively monitor usage across our network and its infrastructure, ensuring that no part of our network is running at over 60% utilisisation. Once 60% is reached, we plan to implement new resources, ensuring that these are in place by 80% utilisation. This means our network is always below 80% utilisation, and that demand by all users does not affect performance of others.

Analytics

Service usage metrics
Yes
Metrics types
Full details of service usage can be obtained by contacting Stream Networks
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Reseller providing extra support
Organisation whose services are being resold
Barracuda

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
  • United Kingdom
  • European Economic Area (EEA)
  • EU-US Privacy Shield agreement locations
User control over data storage and processing locations
No
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least once a year
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
Full details of data export can be obtained by contacting Stream Networks
Data export formats
  • CSV
  • ODF
  • Other
Data import formats
  • CSV
  • ODF
  • Other

Data-in-transit protection

Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
http://www.microsoftvolumelicensing.com/Downloader.aspx?DocumentId=11675
Approach to resilience
Available upon request
Outage reporting
Our service reports outages by sending email alerts to all users who have subscribed to our network alerts. We recommend during the onboarding process that all customers sign up to receive these alerts. We also have a Public Dashboard on our website, detailing "Service Status" in a traffic light model Red = Service Down, Amber = Partial Service, or Green = Service Running as Expected. We also provide information on expected resolution times, and any planned maintenance that could affect a service.

Identity and authentication

User authentication needed
Yes
User authentication
Username or password
Access restrictions in management interfaces and support channels
During the onboarding process, we will ask for a list of approved contacts to be provided. These contacts will be the only persons who Stream Networks liaise with.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
Between 6 months and 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
Between 6 months and 12 months
How long system logs are stored for
Between 6 months and 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
British Assessment Bureau
ISO/IEC 27001 accreditation date
12/04/2018
What the ISO/IEC 27001 doesn’t cover
Product Design and Development
Contact with Special Interest Groups
The separation of development testing and operational environments
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
Yes
Any other security certifications
  • PCI Compliant Data Centre
  • ISO 9001:2008

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
ISO/IEC 27001
Information security policies and processes
We follow information security policies and processes in accordance with our ISO27001:2013 accreditation.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Configuration and change management approach is in accordance with our ISO9001:2008 and ISO27001:2013 accreditation. Processes capture who requested the change and why, who will implement the change, process tracking and assessment of the risk and contingency plan.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
As part of our ISO 27001 accreditation, we carry out stringent Risk Assessment and Contingency Planning exercises. The threats are identified internally by a dedicated manager. We will deploy patches in a timely manner, in accordance with manufacturer/software author recommendations of severity, ensuring all customers are not affected and in accordance with all Service Level Agreements.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
We identify potential compromises by carrying out risk assessment and contingency plans in accordance with our ISO 27001 compliance. When finding a potential compromise, a risk assessment will be carried out to determine the influence the compromise could have on the business, from here, a contingency plan will be drawn up. We respond to any incidents immediately, and ensure our customers are updated in accordance with our Service Level Agreements.
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
As part of our ISO 27001 accreditation and compliance, we have a set process for incident management. Users can report incidents in a number of mediums, including telephone and email, we will then follow the process to deal with the incident accordingly. We will provide incident reports both in writing and verbally.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£5.25 per unit per month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
Full functionality on a 1 month trial basis

Service documents

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