Required Experience Ltd

User Research to support transition to cloud services

User research provides deep, insightful understanding of, and empathy for, the user: the person they are, the tasks they need to do, the frustrations they have with existing products and services, and their ideas for how a service could best be migrated to the Cloud.

Features

  • One-to-one interviews
  • Workshops / focus groups
  • User surveys, including user satisfaction surveys (NPS, CES)
  • Top-task analysis
  • Persona development
  • Customer/user journey maps
  • Expert review (heuristic evaluation)
  • Competitor / sector analysis
  • "First-click" analysis
  • Usability testing

Benefits

  • Understand users and their needs
  • Get insights into users' frustrations with existing services
  • Understand the day-to-day lives of users
  • Understand how your digital product fits into users lives
  • Keep users in mind as you design your digital product
  • Concepting
  • Ideation
  • Innovation

Pricing

£550 to £750 a person a day

  • Education pricing available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.jones@requiredexperience.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 5 1 0 0 8 9 1 9 2 9 6 2 1 8

Contact

Required Experience Ltd John Jones
Telephone: 07931 448098
Email: john.jones@requiredexperience.com

Planning

Planning service
Yes
How the planning service works
Cloud-based digital services can only be effectively planned if it is clear how they will:

1. help fulfil a clearly articulated digital strategy
2. meet the needs of researched and understood users
3. meet user needs, helping them fulfil specific goals
4. bring about measurable benefits to the business.

Our suite of services help our clients answers all these questions, helping them plan for the successful implementation of necessary and required cloud-based services, while avoiding wasting resources on unnecessary or poorly-planned services.

Our services relevant to planning include:

- Digital strategy
- User research
- Requirements analysis (business analysis)
Planning service works with specific services
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
We focus on user experience testing as our contribution to quality assurance testing, through our User Experience Testing and Evaluation service.

We use techniques such as these to quality assure the user experience:

- guerrilla testing
- “first-click” analysis
- in-person usability testing
- remote usability testing
- user surveys
- expert review (heuristic evaluation)
- in-product customer satisfaction surveys, primarily Net Promoter Score (NPS) and Customer Effort Score (CES).

With the outputs of these techniques, we can provide our clients with the following benefits:

- evidence-based, user-focused quality assurance of their cloud-based digital products, and
- on-going quality assurance of products after launch, ensuring user feedback and recommendations for improvement are regularly and cost-effectively captured, and fed into a continuous improvement quality assurance process.

We do not provide performance testing services.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
None.

User support

Email or online ticketing support
Email or online ticketing
Support response times
We make an initial response to all email requests for support within one working day (Monday to Friday excluding bank holidays) and then agree a response timescale with the client during that initial response.

We respond to support requests made during weekends and bank holidays on the next working day.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
We support the deliverables we provide reactively, as and when required by our clients. We make an initial response to all email or phone requests for such support within one working day (Monday to Friday excluding bank holidays) and then agree a response timescale with the client during that initial response.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£550 to £750 a person a day
Discount for educational organisations
Yes

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at john.jones@requiredexperience.com. Tell them what format you need. It will help if you say what assistive technology you use.