Sopra Steria Ltd

Sopra Steria Local Government Operational Design (LGOD)

Our local government experts employ Sopra Steria’s LGOD methodology to support you to redesign services and processes to meet your objectives and your customer expectations. Using extensive experience of process and service redesign across local government, we will help you re-imagine and innovate delivery of your operations.


  • Clearly defined customer requirements, and project objectives
  • Robust measurement and statistical analysis of performance
  • Detailed interpretation of the data to verify cause-and-effect relationships.
  • Structures process improvements
  • Coaching of performance to achieve target condition
  • Strong focus on team-based problem solving and leadership
  • Stakeholder participation and collaborative decision making
  • Making decisions based on verifiable data and analysis
  • Quantification of inefficiencies and cost of poor quality


  • Increased productivity: identifying and eliminating issues at source
  • Step change in performance: removes barriers to excellence
  • Customer focus: project definitions focussed on eliminating/fixing customer concerns
  • Sustainable gains: focus on data driven efficiency and effectiveness
  • Output: improved ways of working, customer services and reduced costs
  • Service available in England, Scotland, Northern Ireland or Wales


£320 to £1850 per person per day

Service documents


G-Cloud 11

Service ID

4 5 0 8 2 0 7 7 1 0 6 6 8 8 6


Sopra Steria Ltd

Chris Horne

07954 834 818


Planning service Yes
How the planning service works The LGOD is a valuable precursor to digital solutioning activity and supports the sequencing and interdependencies between the different elements and responsibilities across transformation activity. It minimises the risk of investing in technology-led solutions for an organisation unprepared to exploit the changes they make possible.
Planning service works with specific services No


Training service provided Yes
How the training service works We develop a skills and knowledge transfer plan at the start of each assignment which sets out our approach to upskilling both the team we are working with and and the wider organisation. We can provide a range of formal and informal training, tailored to the specific customer’s needs, ranging from 1-2-1 mentoring to wide engagement train the trainer programmes.
Training is tied to specific services No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Our service provides the expertise required to support with problem solving and solution design for services that are migrating to the cloud or between cloud services. Our particular focus is on ensuring that throughout any migration activities any decisions taken continue to both maximise the opportunities for innovation as well as ensuring that the needs of the end user are not lost.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Our services help customers deliver high quality solutions providing advice on design, benchmarking, delivery strategies and quality assurance throughout the service lifecycle.

Security testing

Security testing
Security services Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security accreditation and compliance support
  • ISO27001 certification audits and compliance support
  • GDPR assessment and compliance support
  • Security Architecture Support
  • Vulnerability management and scanning
  • Protective monitoring and threat intelligence
Certified security testers Yes
Security testing certifications
  • Other
Other security testing certifications
  • CCP (SIRA/Cyber Architect)
  • MSc Information Security

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels Support Levels for this service is tailored to each client’s specific needs.


Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)


Price £320 to £1850 per person per day
Discount for educational organisations No

Service documents

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