Business Collaborator Limited

GroupBC AIM / PIM Common Data Environment (CDE)

GroupBC provides the leading AIM CDE for Clients wanting to securely digitise and optimize asset and estate performance. The BC CDE supports the capture and assurance of supplier-delivered project information, maintaining this throughout the asset lifecycle, helping Government departments procure asset information in accordance with UK & International industry standards.

Features

  • Client Asset Information Management Common Data Environment (AIM CDE)
  • Supports CAPEX (project) and OPEX (asset) information lifecycle workflows
  • Templated ISO19650 (PAS1192-2) CDE supporting official /sensitive and secret classifications
  • Supports Client and Supplier Information Delivery Planning and Assurance
  • Collaborative Document, Drawing & Email Management with version control
  • Supports Supplier Check, Review, Approve and Client Acceptance Workflows
  • Tendering, procurement & contract communications (NEC, RFI's, TQ's, Site Instructions)
  • Realtime visual dashboard reporting of project performance and risk
  • Integration API for CAD/Design tools, MS-Office, ERP/Finance, CAFM & iOT
  • Integrated mapping interface for CDE & external geospatial data

Benefits

  • Quick to mobilise and easy to use facilitating Client adoption
  • Secure, controlled access to trusted project/programme and asset related information
  • Reduce risk of mistakes and rework using templates and standards
  • Improve decision making through online searching and real-time reporting
  • Drive project-wide benefits through best practice and knowledge sharing
  • Improve compliance by driving use of industry/organisational standards
  • Structure and track information deliverables across programmes and projects
  • Deliver teamwide access to geospatial information and connected data sources
  • Improve quality of project (PIM) to asset (AIM) digital handover
  • Reduce costs and risks of Client and Supplier information exchange

Pricing

£10 to £60 per user per month

Service documents

G-Cloud 11

450429126643230

Business Collaborator Limited

Erica Coulehan

+44 (0)118 902 8543

marketing@groupbc.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints We support the current and previous release of software
System requirements
  • Access to the Internet
  • Up to date web browser

User support

User support
Email or online ticketing support Email or online ticketing
Support response times As dictated by our Service Level Agreement
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Standard office hours service is included in pricing. Premium Service provides out of hours 24/7 support for Priority One calls and access to cloud support engineers at a cost of £12k per annum.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Onsite training or at our Head office, online user guide, customer specific videos, webinars
Service documentation Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction Any authorised user can download the data to which they have access via a selectable download option. We can also optionally provide an online archive.
End-of-contract process There is a commitment to help transition to alternative system if required at additional cost

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The interface is fully responsive HTML 5, The majority of core functionality is available on both desktop and mobile.
Accessibility standards None or don’t know
Description of accessibility The user interface is built using the Bootstrap 3 interface framework which provides a responsive view across desktops, laptops, tablets and phones. The interface can be zoomed/scaled as required. The interface is partially compliant with WCAG 2.1 A. The interface partially passes items defined in (Web) EN 301 549.
Accessibility testing None
API Yes
What users can and can't do using the API https://www.groupbc.com/blog/2017/02/13/top-tips-extend-flexibility-bc-cde-web-services/
API documentation Yes
API documentation formats HTML
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Selected Admin users can customise aspects of the look and feel of the system.
Selected Admin users can configure myriad aspects of the solution including folder structures, metadata, workflow and reports.

Scaling

Scaling
Independence of resources Systems are logically separated in a virtual cloud environment. All systems are monitored for performance and availability.

Analytics

Analytics
Service usage metrics Yes
Metrics types Server loading, Disk usage, Document upload statistics, use of the Support service,
Reporting types
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach Another external penetration testing organisation
Protecting data at rest Physical access control, complying with SSAE-16 / ISAE 3402
Data sanitisation process Yes
Data sanitisation type Deleted data can’t be directly accessed
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Download is a standard feature of the application using a web browser
Data export formats
  • CSV
  • Other
Other data export formats
  • In the same format the information was uploaded
  • XML
Data import formats
  • CSV
  • Other
Other data import formats
  • No restrictions to the MIME types of associated uploaded files
  • IFC

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway

Availability and resilience

Availability and resilience
Guaranteed availability Service Credits are due if we fail to meet the SLA
99.95% uptime assured by contractual commitment
Approach to resilience Available on request.
Outage reporting A emailed report of outages is available on request

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Identity federation with existing provider (for example Google Apps)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels We use Bastion hosts on a management network
Access restriction testing frequency At least once a year
Management access authentication
  • Dedicated link (for example VPN)
  • Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for Between 6 months and 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 AC Approachable Certification
ISO/IEC 27001 accreditation date 02/01/2019
What the ISO/IEC 27001 doesn’t cover Nothing
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications
  • Cyber Essentials
  • JOSCAR

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes We use an Information Security Management system sponsored by Chief Executive Officer

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Available on request
Vulnerability management type Supplier-defined controls
Vulnerability management approach Potential threats and information about threats are identified by using Internet Security Communities such as OWASP and by making the knowledge and defensive coding against threats part of the development team responsibilities. The level of threat will determine the speed of deployment of patches.
Protective monitoring type Undisclosed
Protective monitoring approach Enhanced Intrusion Protection and Detection can be provided at additional cost.
Incident management type Supplier-defined controls
Incident management approach Incidents are managed in an Incident Database solution that stores, tracks and reports on incidents. Where an incident involves a customer interaction that interaction is logged and tracked through the online help-desk system.
The support team will respond in a common fashion to events reported by the automated monitoring tools.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £10 to £60 per user per month
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
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