ERGOS TECH UK LIMITED
Microsoft 365 Services
Microsoft 365 is a cloud-based IT Solution providing email, file, collaboration, productivity, mobility and security with Office Applications.
Oncore IT provide consultancy, licensing, design, implementation and ongoing support.
Features
- Microsoft Office Applications - Desktop and Web
- File storage, management and Sharing
- Email, calendaring and archiving
- Online Meetings, Video calls and Chat
- Team Sites for Information sharing
- Security and Compliance
- PC and Mobile Device Management
Benefits
- Work from anywhere
- Access to the latest versions of applications throughout the subscription
- Modern Working - Team work and Collaboration
- Increase company security posture - platform and endpoints
- Increased productivity - mobility and security, AI services
- Reduce IT Maintenance costs - Cloud platform managed by Microsoft
- Data Protection with privacy and compliance tools
Pricing
£3.80 a user a month
- Education pricing available
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@oncoreit.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 12
Service ID
4 4 9 8 4 2 2 7 8 7 2 1 5 0 8
Contact
ERGOS TECH UK LIMITED
Sales Team
Telephone: 02038183411
Email: sales@oncoreit.com
Service scope
- Software add-on or extension
- No
- Cloud deployment model
- Public cloud
- Service constraints
- None
- System requirements
- Dependent on each deployment
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- Dependent on the level of support required from Oncore IT. These will be defined as part of the Project.
- User can manage status and priority of support tickets
- No
- Phone support
- Yes
- Phone support availability
- 24 hours, 7 days a week
- Web chat support
- No
- Onsite support
- Onsite support
- Support levels
-
Oncore IT can provide 24x7x365, Business Hours or Bespoke hours support in accordance with the Clients requirements.
Support Levels will be agreed with the client as part of the Project.
Each client will be assigned an Account Manager and Technical Lead.
Please also refer to our Infrastructure and Desktop Support Services on G-Cloud. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- Oncore IT Account Manager, Technical consultant and Project Manager will be assigned to the account. These will provide consultancy to assess requirements for a M365 solution, including a review of current IT Infrastructure, Network and Endpoints for suitability and recommendations for change. Training requirements will be identified and training provided.
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
-
Please refer to Microsoft published information,
https://docs.microsoft.com/en-us/openspecs/data_portability/ms-dataportlp/a2bc1311-e0e7-4808-970a-4dc0a100f708 - End-of-contract process
- It will be discussed with the Client prior to renewal whether they wish to continue the contract with Oncore IT. If the contracted is not renewed then Oncore IT can assist with an Offboarding process, this will be managed as a separate project at additional cost.
Using the service
- Web browser interface
- Yes
- Supported browsers
-
- Internet Explorer 11
- Microsoft Edge
- Firefox
- Chrome
- Safari 9+
- Application to install
- Yes
- Compatible operating systems
-
- Android
- IOS
- MacOS
- Windows
- Windows Phone
- Designed for use on mobile devices
- Yes
- Differences between the mobile and desktop service
- Mobile Office apps included in subscription. These are specifically designed for mobiles and link in with the Cloud solution and desktop applications.
- Service interface
- Yes
- Description of service interface
-
Admin Center
Security & Compliance Center - Accessibility standards
- WCAG 2.1 AA or EN 301 549
- Accessibility testing
- Microsoft have a strong Accessibility approach. Please refer to https://www.microsoft.com/en-us/accessibility/approach
- API
- Yes
- What users can and can't do using the API
-
See,
Office 365 APIs https://docs.microsoft.com/en-us/previous-versions/office/office-365-api/
Office 365 Management APIs https://docs.microsoft.com/en-us/office/office-365-management-api/get-started-with-office-365-management-apis - API documentation
- Yes
- API documentation formats
- HTML
- API sandbox or test environment
- Yes
- Customisation available
- Yes
- Description of customisation
-
Admin and users can customise the Microsoft 365 Experience.
See,
https://support.microsoft.com/en-us/office/personalize-your-office-365-experience-eb34a21b-52fa-4fbf-a8d5-146132242985
Choice of various plans depending on business requirements + add on applications
Scaling
- Independence of resources
-
Platform and Virtual Infrastructure is actively monitored
Platform is designed for mass scalability on a global and regional level
Analytics
- Service usage metrics
- Yes
- Metrics types
- Built in usage reports
- Reporting types
-
- API access
- Real-time dashboards
- Regular reports
Resellers
- Supplier type
- Reseller providing extra features and support
- Organisation whose services are being resold
- Microsoft
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Complies with a recognised standard (for example CSA CCM version 3.0)
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
-
- Physical access control, complying with CSA CCM v3.0
- Physical access control, complying with SSAE-16 / ISAE 3402
- Encryption of all physical media
- Scale, obfuscating techniques, or data storage sharding
- Other
- Other data at rest protection approach
-
There are multiple tools within Microsoft Azure to safeguard data according to the security and compliance needs of the Client. These are many and numerous.
Information Protection - set policies
Secure Score - measure protection
Security & Compliance Center - Management - Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Data importing and exporting
- Data export approach
-
See Microsoft Published information on data portability,
https://docs.microsoft.com/en-us/openspecs/data_portability/ms-dataportlp/a2bc1311-e0e7-4808-970a-4dc0a100f708 - Data export formats
-
- CSV
- ODF
- Other
- Other data export formats
- Refer to Microsoft Data Portability published documents
- Data import formats
-
- CSV
- ODF
- Other
- Other data import formats
-
- See Microsoft Fastrack - https://www.microsoft.com/en-gb/fasttrack/microsoft-365/office-365
- .txt
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- Please refer to the published 'Service Level Agreement for Microsoft Online Services'
- Approach to resilience
- Refer to published Microsoft document 'Resiliency/Reliability: Azure keeps your applications up and running and your data available'
- Outage reporting
-
Microsoft 365 Service health status - web
API
Email alerts
Identity and authentication
- User authentication needed
- Yes
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Identity federation with existing provider (for example Google Apps)
- Limited access network (for example PSN)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
-
Active Directory
Role-based access control (RBAC)
Multi-Factor Authentication
Privileged Identity Management - Access restriction testing frequency
- At least every 6 months
- Management access authentication
-
- 2-factor authentication
- Username or password
Audit information for users
- Access to user activity audit information
- Users have access to real-time audit information
- How long user audit data is stored for
- User-defined
- Access to supplier activity audit information
- Users have access to real-time audit information
- How long supplier audit data is stored for
- User-defined
- How long system logs are stored for
- User-defined
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- Oncore - Approachable Certification Ltd - Microsoft - see https://servicetrust.microsoft.com/
- ISO/IEC 27001 accreditation date
- Oncore IT - 26 April 2019 - Microsoft - see https://servicetrust.microsoft.com/
- What the ISO/IEC 27001 doesn’t cover
-
Oncore IT - all operations
Microsoft - see https://servicetrust.microsoft.com/ - ISO 28000:2007 certification
- No
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- Microsoft - https://servicetrust.microsoft.com/
- CSA STAR certification level
- Level 4: CSA C-STAR Assessment
- What the CSA STAR doesn’t cover
-
See Microsoft Audit Reports in the Service Trust Portal
https://servicetrust.microsoft.com/ViewPage/MSComplianceGuideV3?command=Download&downloadType=Document&downloadId=0acb4535-31f6-414a-b59a-ca431952e510&tab=7027ead0-3d6b-11e9-b9e1-290b1eb4cdeb&docTab=7027ead0-3d6b-11e9-b9e1-290b1eb4cdeb_ISO_Reports - PCI certification
- Yes
- Who accredited the PCI DSS certification
- See https://servicetrust.microsoft.com/ - Audit Reports
- PCI DSS accreditation date
- Various - see Audit Reports (Link below)
- What the PCI DSS doesn’t cover
- See Microsoft Accreditation - https://servicetrust.microsoft.com/ViewPage/MSComplianceGuide?command=Download&downloadType=Document&downloadId=425af30f-1236-41bc-b45c-98a52ee84c28&docTab=4ce99610-c9c0-11e7-8c2c-f908a777fa4d_PCI_DSS
- Other security certifications
- Yes
- Any other security certifications
- See https://servicetrust.microsoft.com/ for a full list
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
-
- CSA CCM version 3.0
- ISO/IEC 27001
- Other
- Other security governance standards
- Refer to https://servicetrust.microsoft.com/ViewPage/SCCIntroPage
- Information security policies and processes
-
A number of teams across Microsoft contribute to identifying information security risks, developing policies to protect the infrastructure on which data is hosted and accessed, and revising policies and controls to address such risks.
See published document 'Information Security Management System
for Microsoft’s Cloud Infrastructure'
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
-
See Microsoft published information - https://docs.microsoft.com/en-us/deployoffice/change-management-for-office-365-clients
If Oncore IT are managing changes then we will follow out change control procedure, changes are agreed with the client, documented with risk assessment and electronically signed by both parties.
Other changes (standard) are given a unique reference, ticketed and stored in our PSA system.
The Service Level Agreement defines the various changes and process. - Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
-
Microsoft platform conforms to a recognised standard
Vulnerability scanning, vulnerabilities tracked and verified for remediation.
Automated patching
Regular Penetration Testing
Please see the Microsoft Trust Centre for more information - Protective monitoring type
- Undisclosed
- Protective monitoring approach
- Available on Request
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
-
ITIL based service desk operation
Dependent on the support Oncore IT is providing, will be defined as part of the process. Typically Incidents are classed based on impact and urgency - P1 to P4. This is all define in the Oncore IT Service Level Agreement, see Oncore Infrastructure and Desktop Support Services in G-Cloud.
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Public sector networks
- Connection to public sector networks
- No
Pricing
- Price
- £3.80 a user a month
- Discount for educational organisations
- Yes
- Free trial available
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at sales@oncoreit.com.
Tell them what format you need. It will help if you say what assistive technology you use.