BOXXE LIMITED

boxxe Trend Micro Deep Security as a Service (DSaaS) via AWS Marketplace

Security that's built for DevOps to automatically defend your AWS , Azure, GCP & VMware workloads and simplify compliance. Pay per instance starting at $0.01/hour. Proactive protection of elastic workloads against threats, malware and vulnerabilities.

Features

• Provides comprehensive security for data centre and cloud workloads
• Protects enterprise applications and servers from the latest attacks
• Security optimized for AWS, Microsoft Azure, VMware and GCP
• Delivers the best protection against ransomware and other threats
• Single-point visibility and control of your entire security infrastructure
• Security built to fit DevOps with robust API's and automation
• Billed based on hourly usage, starting at just $0.01/hour
• Simplify your life with Security as a Service

Benefits

• Provides comprehensive security for data centre and cloud workloads
• Protects enterprise applications and servers from the latest attacks
• Security optimized for AWS, Microsoft Azure, GCP and on-premise servers
• Delivers the best protection against ransomware and other threats
• Single-point visibility and control of your entire security infrastructure
• Protects Windows, Linux & Container workloads against network threats
• Speed PCI-DSS and regulatory compliance with multiple security controls

£0.01 to £0.09 a virtual machine an hour

• Education pricing available
• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

449551391154387

Contact

Danielle Connor
01347 812100
tenders@boxxe.com

Service scope

• Software add-on or extension: Yes, but can also be used as a standalone service
• What software services is the service an extension to: What software services is the service an extension to Virtual/Physical/Cloud based servers/AWS/Azure/GCP/Kubernetes/SAP
• Cloud deployment model:
  • Public cloud
  • Private cloud
  • Hybrid cloud
• Service constraints: Deep Security as a Service (DSaaS) provides customers with advanced schedules on planned maintenance. Your purchase also includes 24x7 support from Trend Micro. You can log a support ticket right from the Deep Security console.
• System requirements: https://help.deepsecurity.trendmicro.com/Get-Started/Install/system-requirements.html

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Your purchase also includes 24x7 support from Trend Micro. You can log a support ticket right from the Deep Security console. Your purchase also includes 24x7 support from Trend Micro. You can log a support ticket right from the Deep Security console. aws.marketplace@trendmicro.com Premium support program (PSP) is at extra cost with additional service levels and capabilities
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: WCAG 2.1 AA or EN 301 549
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Your purchase also includes 24x7 support from Trend Micro. You can log a support ticket right from the Deep Security console. aws.marketplace@trendmicro.com Premium Support Program(Additional purchase required) provides you with a named Customer Service Manager who will be your on-going contact to assist you with Find out more here : https://www.trendmicro.com/en_gb/business/products/support-services.html
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: We provide documentation and guides, including knowledgebase articles to guide you through the steps required to install Deep Security solution. Customers can leverage Trend Micros professional services partners for additional assistance and onboarding. This is not included in the standard offering.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Data collected by Trend Micro is subject to the conditions stated in the Trend Micro Privacy Policy. More details here - https://success.trendmicro.com/solution/1119904
• End-of-contract process: To cancel your Deep Security as a Service account, you have to: 1. Deactivate and uninstall your Deep Security Agents. For full instructions, see Uninstall Deep Security. 2. Cancel your AWS Marketplace subscription if Deep Security as a Service currently bills to your AWS account. 3. Cancel your Deep Security as a Service account

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
• Application to install: Yes
• Compatible operating systems:
  • Linux or Unix
  • Windows
• Designed for use on mobile devices: No
• Service interface: Yes
• Description of service interface: Software as a service is a delivery model for software applications whereby the vendor hosts and operates the application over the Internet. Customers pay for using the software without owning the underlying infrastructure. Customers can use the web browser or REST API to interface with the management system
• Accessibility standards: WCAG 2.1 AA or EN 301 549
• Accessibility testing: Trend Micro is committed to excellence in serving all customers including people with disabilities. More information can be found here : https://www.trendmicro.com/en_us/about/legal/accessibilitypolicy.html
• API: Yes
• What users can and can't do using the API: Get protected, stay secured, and keep informed with Trend Micro Deep Security's new RESTful API. Access system data and manage security configurations to automate your security workflows and integrate Deep Security into your CI/CD pipeline. Find out more here : https://automation.deepsecurity.trendmicro.com
• API documentation: Yes
• API documentation formats:
  • Open API (also known as Swagger)
  • HTML
  • PDF
• API sandbox or test environment: No
• Customisation available: No

Scaling

• Independence of resources: Vendor-defined service capacity

Analytics

• Service usage metrics: Yes
• Metrics types: If you are subscribed to Deep Security as a Service Pay as you Go through the AWS Marketplace, you can check your current costs and usage from the AWS Billing and Cost Management console. For directions on viewing or downloading your bills, see the AWS documentation on Viewing Your Monthly Charges.
• Reporting types:
  • API access
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Reseller (no extras)
• Organisation whose services are being resold: Trend Micro

Staff security

• Staff security clearance: Other security clearance
• Government security clearance: Up to Baseline Personnel Security Standard (BPSS)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Supplier-defined controls
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest: Encryption of all physical media
• Data sanitisation process: Yes
• Data sanitisation type: Explicit overwriting of storage before reallocation
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Data collected by Trend Micro is subject to the conditions stated in the Trend Micro Privacy Policy. More details here - https://success.trendmicro.com/solution/1119904
• Data export formats: CSV
• Data import formats: CSV

Data-in-transit protection

• Data protection between buyer and supplier networks: TLS (version 1.2 or above)
• Data protection within supplier network: TLS (version 1.2 or above)

Availability and resilience

• Guaranteed availability: 99.99% up time.
• Approach to resilience: Multiple instances, hardware and data centres
• Outage reporting: Email notification

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: Trend Micro primarily handles data that is collected through the protection policy and security events. Each tenant's information is separated using a dedicated database schema. Access and storage of this information is strictly controlled and is used for diagnostic and support purposes only. Client contact details, such as their email address, are retained encrypted at rest for client management purposes
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password

Audit information for users

• Access to user activity audit information: Users have access to real-time audit information
• How long user audit data is stored for: Between 1 month and 6 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: Between 1 month and 6 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Independently accredited
• ISO/IEC 27001 accreditation date: December 2018
• What the ISO/IEC 27001 doesn’t cover: N/A
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: Yes
• Who accredited the PCI DSS certification: Coalfire, a Qualified PCI Auditor
• PCI DSS accreditation date: Oct 2006
• What the PCI DSS doesn’t cover: Deep Security as a Service is certified as a PCI DSS level 1 service provider. Coalfire, a Qualified PCI Auditor, has certified Deep Security as a Service according to version 3.2 of the PCI Data Security Standard. AWS is also PCI certified. The Attestation of Compliance is available on request. For more information, see Meet PCI DSS requirements with Deep Security.
• Other security certifications: No

Security governance

• Named board-level person responsible for service security: No
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: Deep Security as a Service is certified as a PCI DSS level 1 service provider. Coalfire, a Qualified PCI Auditor, has certified Deep Security as a Service according to version 3.2 of the PCI Data Security Standard. AWS is also PCI certified. The Attestation of Compliance is available on request. Deep Security as a Service has been added to the Trend Micro ISO 27001 certification, as of December 2018.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Supplier defined controls
• Vulnerability management type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Vulnerability management approach: Supplier defined controls
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Supplier defined controls
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Supplier defined controls

Secure development

• Approach to secure software development best practice: Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £0.01 to £0.09 a virtual machine an hour
• Discount for educational organisations: Yes
• Free trial available: Yes
• Description of free trial: 30-Day Free Trial for Deep Security as a Service or contact your Trend Micro Sales representative to explore a $0 AWS marketplace trial for Trend Micro. Simply complete and submit the form below and you’ll be up and running with a free trial in minutes
• Link to free trial: https://app.deepsecurity.trendmicro.com/SignUp.screen?refer=trend_dsaas_web&_ga=2.63177064.654784641.15577418341669036195.1532292115

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

• Modern Slavery statement

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@boxxe.com. Tell them what format you need. It will help if you say what assistive technology you use.