Sysdoc Ltd

Knowledge Portal for Operations - SharePoint Online (Office 365)

Our Knowledge Portal provides organisations with a robust and scalable solution to facilitate centralisation and governance of project, programme or even enterprise wide knowledge. Developed using the latest Microsoft SharePoint technology and seamlessly integrated with Office 365.

Features

  • Personalised access to information based on business roles
  • Robust information architecture
  • Resources can be interlinked and tagged, facilitating filterable content
  • Powerful SharePoint search capability
  • Document repositories and dynamic navigators
  • Seamless integration with Microsoft Office 365
  • Microsoft SharePoint based solution
  • Seamless integration with Microsoft Office 365
  • Optimised for mobile and tablet devices

Benefits

  • Easy access to trusted and connected content
  • Helps reinforce New Ways of Working following change programmes
  • Proven to engage users and provide an enhanced user journey
  • Provides central access point for business knowledge
  • Clear ownership and governance of business processes and information
  • Provides a single source of truth

Pricing

£30000 per instance

Service documents

Framework

G-Cloud 11

Service ID

4 4 8 7 3 2 6 2 1 5 4 5 9 7 0

Contact

Sysdoc Ltd

Simon Niven

+44 203 002 4825

business.development@sysdoc.co.uk

Service scope

Software add-on or extension
No
Cloud deployment model
Public cloud
Service constraints
No
System requirements
Microsoft SharePoint 2016, 2019 or Online

User support

Email or online ticketing support
Yes, at extra cost
Support response times
Email responses will take place on business days.
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Sysdoc will provide email and phone support.

A Sysdoc delivery manager will be responsible for the implementation of the software. The delivery manager will remain a point of contact post implementation to triage support requests.

Costs for any support will be determined during the triage process.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Sysdoc provide a sliding scale of documentation and quick start videos to start using our solutions. This material covers a range of roles from end user to system administrator. Additional reference and training material or courses can be provided as part of an additional service if required.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats
Web based document
End-of-contract data extraction
All data is held within the clients SharePoint environment, Sysdoc do not store or have access to client data.

Sysdoc can support a data migration if required as an additional paid service
End-of-contract process
Sysdoc will not remove any data from client systems. Once contract termination has commenced the solution interface will only be accessible in read only mode.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install
Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
All Sysdoc applications are developed as mobile ready applications and will provide a device optimised experiences.
Service interface
Yes
Description of service interface
TBC
Accessibility standards
None or don’t know
Description of accessibility
Where possible Sysdoc have aligned the applications to follow WGAG 2.1 accessibility best practice.
Accessibility testing
TBC
API
Yes
What users can and can't do using the API
N/a
API documentation
No
API sandbox or test environment
No
Customisation available
Yes
Description of customisation
The solution provides a number of system and user experience configuration options. The Sysdoc development team can customise the solutions brand package, colours, font sizes and CSS primitives.

Scaling

Independence of resources
If this application is deployed to a SharePoint Online tenant, the application can take full advantage of Microsoft's global scaling capabilities at no additional cost. If the client has requested a hybrid or on-premsis solution, a minimum infrastructure requirement will be advised based on the clients user base aligned to Microsoft's best practice guidelines for hosting SharePoint applications.

Analytics

Service usage metrics
Yes
Metrics types
SharePoint Analytics are provided. Additional analytics services can be enabled such as Google or Bing Analytics via configuration options.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
Never
Protecting data at rest
Other
Other data at rest protection approach
N/a
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
N/a
Data export formats
CSV
Data import formats
CSV

Data-in-transit protection

Data protection between buyer and supplier networks
Other
Other protection between networks
N/a
Data protection within supplier network
Other
Other protection within supplier network
N/a

Availability and resilience

Guaranteed availability
Subject to Microsoft SharePoint Online SLA or local IT SLA for on-premesis installations.
Approach to resilience
Subject to Microsoft SharePoint Online SLA or local IT SLA for on-premesis installations.
Outage reporting
Subject to Microsoft SharePoint Online SLA or local IT SLA for on-premesis installations.

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Other
Other user authentication
Users must be authenticated to access SharePoint and have appropriate permissions to access the site collection the application is hosted within.
Access restrictions in management interfaces and support channels
Subject to defined SharePoint site collection permission settings
Access restriction testing frequency
Never
Management access authentication
Other
Description of management access authentication
N/a

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
No
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
No
Other security certifications
No

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
No
Security governance approach
We have several IT Security policies in place that are tailored to the ISO27001 standards. These cover multiple areas for IT securities. We ensure these are followed through compliance to our own internal procedures, all of which are fully documented.
Information security policies and processes
We have several IT Security policies in place that are tailored to the ISO27001 standards. These cover multiple areas for IT securities. We ensure these are followed through compliance to our own internal procedures, all of which are fully documented.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
We follow our own approach, more information can be disclosed with the client at the time.
Vulnerability management type
Undisclosed
Vulnerability management approach
Information on our process can be disclosed to the client.
Protective monitoring type
Undisclosed
Protective monitoring approach
Information on our process can be disclosed to the client.
Incident management type
Undisclosed
Incident management approach
Information on our process can be disclosed to the client.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
No

Pricing

Price
£30000 per instance
Discount for educational organisations
No
Free trial available
No

Service documents

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