Sysdoc Ltd

Knowledge Portal for Operations - SharePoint Online (Office 365)

Our Knowledge Portal provides organisations with a robust and scalable solution to facilitate centralisation and governance of project, programme or even enterprise wide knowledge. Developed using the latest Microsoft SharePoint technology and seamlessly integrated with Office 365.

Features

  • Personalised access to information based on business roles
  • Robust information architecture
  • Resources can be interlinked and tagged, facilitating filterable content
  • Powerful SharePoint search capability
  • Document repositories and dynamic navigators
  • Seamless integration with Microsoft Office 365
  • Microsoft SharePoint based solution
  • Seamless integration with Microsoft Office 365
  • Optimised for mobile and tablet devices

Benefits

  • Easy access to trusted and connected content
  • Helps reinforce New Ways of Working following change programmes
  • Proven to engage users and provide an enhanced user journey
  • Provides central access point for business knowledge
  • Clear ownership and governance of business processes and information
  • Provides a single source of truth

Pricing

£30000 per instance

Service documents

G-Cloud 11

448732621545970

Sysdoc Ltd

Simon Niven

+44 203 002 4825

business.development@sysdoc.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Public cloud
Service constraints No
System requirements Microsoft SharePoint 2016, 2019 or Online

User support

User support
Email or online ticketing support Yes, at extra cost
Support response times Email responses will take place on business days.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Onsite support Yes, at extra cost
Support levels Sysdoc will provide email and phone support.

A Sysdoc delivery manager will be responsible for the implementation of the software. The delivery manager will remain a point of contact post implementation to triage support requests.

Costs for any support will be determined during the triage process.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Sysdoc provide a sliding scale of documentation and quick start videos to start using our solutions. This material covers a range of roles from end user to system administrator. Additional reference and training material or courses can be provided as part of an additional service if required.
Service documentation Yes
Documentation formats
  • HTML
  • PDF
  • Other
Other documentation formats Web based document
End-of-contract data extraction All data is held within the clients SharePoint environment, Sysdoc do not store or have access to client data.

Sysdoc can support a data migration if required as an additional paid service
End-of-contract process Sysdoc will not remove any data from client systems. Once contract termination has commenced the solution interface will only be accessible in read only mode.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install Yes
Compatible operating systems
  • Android
  • IOS
  • Linux or Unix
  • MacOS
  • Windows
  • Windows Phone
  • Other
Designed for use on mobile devices Yes
Differences between the mobile and desktop service All Sysdoc applications are developed as mobile ready applications and will provide a device optimised experiences.
Accessibility standards None or don’t know
Description of accessibility Where possible Sysdoc have aligned the applications to follow WGAG 2.1 accessibility best practice.
Accessibility testing TBC
API Yes
What users can and can't do using the API N/a
API documentation No
API sandbox or test environment No
Customisation available Yes
Description of customisation The solution provides a number of system and user experience configuration options. The Sysdoc development team can customise the solutions brand package, colours, font sizes and CSS primitives.

Scaling

Scaling
Independence of resources If this application is deployed to a SharePoint Online tenant, the application can take full advantage of Microsoft's global scaling capabilities at no additional cost. If the client has requested a hybrid or on-premsis solution, a minimum infrastructure requirement will be advised based on the clients user base aligned to Microsoft's best practice guidelines for hosting SharePoint applications.

Analytics

Analytics
Service usage metrics Yes
Metrics types SharePoint Analytics are provided. Additional analytics services can be enabled such as Google or Bing Analytics via configuration options.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Managed by a third party
Penetration testing frequency Never
Protecting data at rest Other
Other data at rest protection approach N/a
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data importing and exporting
Data export approach N/a
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks N/a
Data protection within supplier network Other
Other protection within supplier network N/a

Availability and resilience

Availability and resilience
Guaranteed availability Subject to Microsoft SharePoint Online SLA or local IT SLA for on-premesis installations.
Approach to resilience Subject to Microsoft SharePoint Online SLA or local IT SLA for on-premesis installations.
Outage reporting Subject to Microsoft SharePoint Online SLA or local IT SLA for on-premesis installations.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Other
Other user authentication Users must be authenticated to access SharePoint and have appropriate permissions to access the site collection the application is hosted within.
Access restrictions in management interfaces and support channels Subject to defined SharePoint site collection permission settings
Access restriction testing frequency Never
Management access authentication Other
Description of management access authentication N/a

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification No
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified No
Security governance approach We have several IT Security policies in place that are tailored to the ISO27001 standards. These cover multiple areas for IT securities. We ensure these are followed through compliance to our own internal procedures, all of which are fully documented.
Information security policies and processes We have several IT Security policies in place that are tailored to the ISO27001 standards. These cover multiple areas for IT securities. We ensure these are followed through compliance to our own internal procedures, all of which are fully documented.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach We follow our own approach, more information can be disclosed with the client at the time.
Vulnerability management type Undisclosed
Vulnerability management approach Information on our process can be disclosed to the client.
Protective monitoring type Undisclosed
Protective monitoring approach Information on our process can be disclosed to the client.
Incident management type Undisclosed
Incident management approach Information on our process can be disclosed to the client.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £30000 per instance
Discount for educational organisations No
Free trial available No

Service documents

pdf document: Pricing document pdf document: Service definition document pdf document: Terms and conditions pdf document: Modern Slavery statement
Service documents
Return to top ↑