Valiantys Cloud Hosting
Valiantys is an Atlassian Platinum partner 100% focused on Atlassian since 2006 and offers a full range of Atlassian solutions and services. Awarded Atlassian’s Partner of the Year 2019 for Services, our customers trust us to Host and Manage their critical Atlassian environments on our fully managed cloud-based platform.
Features
- ISO 9001, 27001 and GDPR certified
- Data Sovereignty, all data can be hosted in the UK
- NHS DSP Toolkit compliant for HSCIC and NHS Trust
- Atlassian applications and Atlassian Marketplace Apps.
- An optimised platform on Amazon Web Services (AWS)
- Full functionality of Atlassian Server applications via a SaaS model
- 24x7x365 multilingual technical support
- UK security cleared support where appropriate
- Automated health checks for monitoring functional applications
- Integrated LDAP, SSO, VPN tunnelling, and Data Encryption
Benefits
- Data Sovereignty and Enterprise security features
- Quick deployment with the environment available in three working days
- Enhance your configuration with Marketplace apps or customised plug-ins
- Flexible hosting options in UK & rest of the world
- Fully controlled patching and updates
- Dedicated account manager and support via a service desk
- Invest in your business values rather than the infrastructure maintenance
- Streamline your financing to operational expenses eliminate capital investments
- Be in total control of your budget no surprises involved
- Managed SLAs to suit your budget and requirements
Pricing
£10,000 to £500,000 a unit
Service documents
Request an accessible format
Framework
G-Cloud 12
Service ID
4 4 8 4 2 3 6 2 0 4 5 9 5 8 1
Contact
Valiantys Ltd
Rickard Johansson
Telephone: +44 (0) 203 735 9808
Email: orders.uk@valiantys.com
Service scope
- Service constraints
- Our service is outlined in our offering and a buyer can ask any questions to us about our service should they have any concerns about potential constraints
- System requirements
-
- Atlassian Software dedicated service
- Marketplace Software dedicated service
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
- We offer different support packages (Standard, Enterprise or Unlimited ) which have different SLAs, further detail here https://valiantys.com/legal/sla.
- User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- WCAG 2.1 AA or EN 301 549
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Onsite support
- Yes, at extra cost
- Support levels
-
We offer different support packages (Standard, Enterprise or Unlimited ) which have different SLAs, further detail here https://valiantys.com/legal/sla.
Indicative costs for each of them are listed in our pricing document.
Our customers have access to a team of support engineers who can assist them with their queries. - Support available to third parties
- Yes
Onboarding and offboarding
- Getting started
- We can provide online training and documentation if needed
- Service documentation
- Yes
- Documentation formats
-
- HTML
- End-of-contract data extraction
- A customer can request a backup of there date to be transferred to them at the end of a contract by SFTP
- End-of-contract process
- The safe transfer of customer data
Using the service
- Web browser interface
- Yes
- Using the web interface
- Valiantys can use the Jira Service Desk Portal to log any questions or issues with our Atlassian application hosting
- Web interface accessibility standard
- None or don’t know
- How the web interface is accessible
- Our web portal is assessable to named contacts with our customers to log any questions or issues with our Atlassian application hosting
- Web interface accessibility testing
- N/A
- API
- Yes
- What users can and can't do using the API
- Atlassian provides a REST API for there applications. This REST API provides a standard interface for interacting with Atlassian applications. To use a REST API, your application will make an HTTP request and parse the response. Your methods will be the standard HTTP methods like GET, PUT, POST and DELETE. REST APIs operate over HTTP(s) making it easy to use with any programming language or framework. The input and output format for the Atlassian applications REST APIs is JSON.
- API automation tools
-
- Ansible
- Terraform
- Other
- Other API automation tools
-
- AWS systems Manager (SSM)
- AWS CLI
- Automation via the AWS API
- API documentation
- Yes
- API documentation formats
-
- HTML
- Command line interface
- Yes
- Command line interface compatibility
-
- Linux or Unix
- Windows
- MacOS
- Using the command line interface
-
We primarily use AWS CLI tools to take snapshots of the customer environments. We also use the CLI for simple tasks, for example, providing customers with part or all of their data on demand via the S3 bucket.
The CLI works with user roles which are limited to certain services in AWS. Users are not able to perform admin tasks or delete operations
Scaling
- Scaling available
- No
- Independence of resources
- Our instances are installed as single-tenant. This means that other customer loads will not affect the performance of other customer environments.
- Usage notifications
- Yes
- Usage reporting
Analytics
- Infrastructure or application metrics
- Yes
- Metrics types
-
- CPU
- Disk
- HTTP request and response status
- Memory
- Network
- Number of active instances
- Other
- Other metrics
-
- Database
- APT and security updates
- Reporting types
-
- Regular reports
- Reports on request
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Baseline Personnel Security Standard (BPSS)
Asset protection
- Knowledge of data storage and processing locations
- Yes
- Data storage and processing locations
-
- United Kingdom
- European Economic Area (EEA)
- EU-US Privacy Shield agreement locations
- Other locations
- User control over data storage and processing locations
- Yes
- Datacentre security standards
- Supplier-defined controls
- Penetration testing frequency
- At least once a year
- Penetration testing approach
- Another external penetration testing organisation
- Protecting data at rest
- Physical access control, complying with CSA CCM v3.0
- Data sanitisation process
- Yes
- Data sanitisation type
-
- Explicit overwriting of storage before reallocation
- Deleted data can’t be directly accessed
- Equipment disposal approach
- Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001
Backup and recovery
- Backup and recovery
- Yes
- What’s backed up
-
- Application database
- Application files
- Backup controls
- Valiantys take daily backups and store this back up for 7 days. Customers can request for more frequent backups and for us to hold the backup for longer but this may require an additional cost
- Datacentre setup
-
- Multiple datacentres with disaster recovery
- Multiple datacentres
- Scheduling backups
- Supplier controls the whole backup schedule
- Backup recovery
- Users contact the support team
Data-in-transit protection
- Data protection between buyer and supplier networks
-
- Private network or public sector network
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
- Data protection within supplier network
-
- TLS (version 1.2 or above)
- IPsec or TLS VPN gateway
Availability and resilience
- Guaranteed availability
- 99.5%, 99.9% and 99.99% depending on the choice of service. We back this up with service credits.
- Approach to resilience
- Available on request
- Outage reporting
- An API and email alerts
Identity and authentication
- User authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Username or password
- Access restrictions in management interfaces and support channels
-
The AWS we used to manage customer environments are password protected with 20factor authentication. Any programmatic access is controlled via roles.
Customer support channels are all password protected and tickets raised by customers are only visible to the agents, The customers and member of customer organisations on request - Access restriction testing frequency
- At least once a year
- Management access authentication
-
- 2-factor authentication
- Public key authentication (including by TLS client certificate)
- Dedicated link (for example VPN)
- Username or password
- Devices users manage the service through
- Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
Audit information for users
- Access to user activity audit information
- Users contact the support team to get audit information
- How long user audit data is stored for
- Between 6 months and 12 months
- Access to supplier activity audit information
- Users contact the support team to get audit information
- How long supplier audit data is stored for
- Between 6 months and 12 months
- How long system logs are stored for
- Less than 1 month
Standards and certifications
- ISO/IEC 27001 certification
- Yes
- Who accredited the ISO/IEC 27001
- AWS
- ISO/IEC 27001 accreditation date
- 2013
- What the ISO/IEC 27001 doesn’t cover
- Available on request
- ISO 28000:2007 certification
- Yes
- Who accredited the ISO 28000:2007
- AWS
- ISO 28000:2007 accreditation date
- Available on request
- What the ISO 28000:2007 doesn’t cover
- Available on request
- CSA STAR certification
- Yes
- CSA STAR accreditation date
- Available on request
- CSA STAR certification level
- Level 3: CSA STAR Certification
- What the CSA STAR doesn’t cover
- Available on request
- PCI certification
- Yes
- Who accredited the PCI DSS certification
- AWS
- PCI DSS accreditation date
- Available on request
- What the PCI DSS doesn’t cover
- Available on request
- Other security certifications
- Yes
- Any other security certifications
-
- SOC1
- SOC2
- SOC3
- ISO 27001
- ISO 9001
- Cyber Essentials
Security governance
- Named board-level person responsible for service security
- Yes
- Security governance certified
- Yes
- Security governance standards
- ISO/IEC 27001
- Information security policies and processes
- Available on request
Operational security
- Configuration and change management standard
- Supplier-defined controls
- Configuration and change management approach
- Available on request
- Vulnerability management type
- Supplier-defined controls
- Vulnerability management approach
- Available on request
- Protective monitoring type
- Supplier-defined controls
- Protective monitoring approach
- Available on request
- Incident management type
- Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
- Incident management approach
- Available on request
Secure development
- Approach to secure software development best practice
- Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)
Separation between users
- Virtualisation technology used to keep applications and users sharing the same infrastructure apart
- No
Energy efficiency
- Energy-efficient datacentres
- Yes
- Description of energy efficient datacentres
- Available on request
Pricing
- Price
- £10,000 to £500,000 a unit
- Discount for educational organisations
- No
- Free trial available
- No