Fordway

Cloud Server Hosting from Fordway

Fordway's Cloud Server Hosting, provides temporary hosting for physical servers and other rack mountable hardware that is needed to migrate, deliver or manage services running on Fordway's G-Cloud services or other cloud providers

Features

• Hosting physical servers to help customer undertake cloud migrations
• Can include server monitoring, management and backup as needed
• Hosted in UK TIA Tier 3+/4 datacentres with 24x7x365 support
• Secure caged areas directly controlled and managed by Fordway
• Power and other facilities costs included in price
• Servers can be integrated with any Fordway G-Cloud service
• Optional certified data cleansing and WEEE recycling

Benefits

• Key service when migrating application to Cloud
• Single supplier service ensuring continuity and guaranteed service levels
• All costs included, no power or facilities overages
• Any size server from 1RU to multiple racks accommodated
• Can be monitored, managed and backed up within overall service
• Allows applications on non-standard OS to be integrated with Cloud

£50 to £85 a unit a month

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

448386757645055

Contact

Richard Blanford
01483 528200
tenders@fordway.com

Service scope

• Service constraints: None
• System requirements: None

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: Priority 1 incident 24 x 7, 15 minute response. ; Priority 2 incident 24 x 7, 1 hour response Priority 3 incident 12 x 5, 4 hour response.
• User can manage status and priority of support tickets: Yes
• Online ticketing support accessibility: None or don’t know
• Phone support: Yes
• Phone support availability: 24 hours, 7 days a week
• Web chat support: Web chat
• Web chat support availability: 24 hours, 7 days a week
• Web chat support accessibility standard: None or don’t know
• How the web chat support is accessible: Through Fordway Customer Portal
• Web chat accessibility testing: Works with JAWS for visually impaired users
• Onsite support: Yes, at extra cost
• Support levels: The services are supported 24x7x365 by Fordway's Service Desk to assure service availability. Fordway has a standard SLA that details response times which can be tailored to customer needs. Additional support options and services can be added to the standard support levels.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Physical servers and other infrastructure hardware are normally integrated into an existing or newly created unique security domain for the client. All provisioning, server migration and installation is assisted by Fordway's Service Desk. Further details are provided in the Service Description.
• Service documentation: Yes
• Documentation formats:
  • HTML
  • PDF
• End-of-contract data extraction: Fordway have an exit procedure with which we work with the user to exit or migrate away from this services, depending on the configuration of the solution. Data is held for 30 days following service termination, within this period it can be copied to other cloud services, physical devices shipped to Fordway's datacentres or supplied on agreed media. Alternatively the server can be handed back.
• End-of-contract process: Fordway have an exit procedure with which we work with the user to exit or migrate away from this service, depending on the configuration of the solution. This exit procedure will include any data, performance statistics and service records as described within the contract along with any associated costs. Process requirements are detailed in the Service Description. There are no termination costs, data migration may be charged.

Using the service

• Web browser interface: Yes
• Using the web interface: Supported browsers:; • Internet Explorer 7; • Internet Explorer 8; • Internet Explorer 9; • Internet Explorer 10+; • Microsoft Edge; • Firefox; • Chrome; • Safari 9+; • Opera
• Web interface accessibility standard: WCAG 2.1 A
• Web interface accessibility testing: Supports all assistive technologies supported by the base browser
• API: No
• Command line interface: No

Scaling

• Scaling available: Yes
• Scaling type: Automatic
• Independence of resources: Each customer has guaranteed resources which are assigned and allocated when the agreement is set up
• Usage notifications: Yes
• Usage reporting:
  • API
  • Email

Analytics

• Infrastructure or application metrics: Yes
• Metrics types:
  • CPU
  • Disk
  • Memory
  • Network
  • Number of active instances
• Reporting types:
  • Real-time dashboards
  • Regular reports

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Security Clearance (SC)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations: United Kingdom
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least once a year
• Penetration testing approach: ‘IT Health Check’ performed by a CHECK service provider
• Protecting data at rest:
  • Physical access control, complying with another standard
  • Encryption of all physical media
  • Scale, obfuscating techniques, or data storage sharding
• Data sanitisation process: Yes
• Data sanitisation type:
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

• Backup and recovery: Yes
• What’s backed up:
  • All elements including files, data, virtual machines images, databases
  • Application specific backup for most major applications
  • Snapshot recovery for immediate data restoration
  • Backup data copied to second datacentre
• Backup controls: Where the optional Fordway BRaaS Service is included with the service users can recover data from restoration points through the Customer Portal, alternatively data restoration can be requested through Fordway's Service Desk
• Datacentre setup: Multiple datacentres with disaster recovery
• Scheduling backups: Supplier controls the whole backup schedule
• Backup recovery:
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection between networks: Disclosed on request.
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
• Other protection within supplier network: Disclosed on request.

Availability and resilience

• Guaranteed availability: This service does not provide a guaranteed SLA
• Approach to resilience: This is dependent on the resilience of the physical servers provided and their configuration
• Outage reporting: The service operates under Fordway's standard SLA appropriate to the specified service resilience level. Any service outages will be reported as per the SLA, which will be tailored to the customer's requirements. SLA performance and outage are reported into the Customer dashboard, email alerts can be configured where requested or required by the client

Identity and authentication

• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Access restrictions in management interfaces and support channels: By customer request. Customers gain access to manage services through the Customer Portal, management interfaces are not normally exposes to clients. There are no restrictions on support channels.
• Access restriction testing frequency: At least once a year
• Management access authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
• Devices users manage the service through:
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

• Access to user activity audit information: Users receive audit information on a regular basis
• How long user audit data is stored for: At least 12 months
• Access to supplier activity audit information: Users receive audit information on a regular basis
• How long supplier audit data is stored for: At least 12 months
• How long system logs are stored for: At least 12 months

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: ISOQAR
• ISO/IEC 27001 accreditation date: 14/03/2019
• What the ISO/IEC 27001 doesn’t cover: Statement of Applicability disclosed on request.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications:
  • Cyber Essentials
  • Cyber Essentials Plus
  • N3 – Annually maintain the IGSoC
  • PSN Code of Compliance and Practice for Fordway PSN IaaS
  • PSN Code of Compliance and Practice for Fordway PSN PaaS
  • PSN Code of Compliance and Practice for Fordway PSN DaaS
  • GCLOUD Assured
  • PAS555

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: All security management and reporting is defined by and run to Fordway's ISO27001 procedures, which are externally audited for compliance.

Operational security

• Configuration and change management standard: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Configuration and change management approach: Fordway change and configuration process aligns with ITIL v3.0 and ISO27001 and ISO20000.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Fordway's risk management aligns with ISO27001.
• Protective monitoring type: Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
• Protective monitoring approach: Fordway's security incident and event monitoring conforms to ISO27001 and DPA requirements. Any incident will be assessed for risk and prioritised accordingly.
• Incident management type: Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
• Incident management approach: Fordway's incident management process complies to ISO27001:2013 and aligns to ITIL best practice and ISO20000. Incident management and reporting is defined within Fordway's standard SLA and tailored to customer requirements.

Secure development

• Approach to secure software development best practice: Conforms to a recognised standard, but self-assessed

Separation between users

• Virtualisation technology used to keep applications and users sharing the same infrastructure apart: No

Energy efficiency

• Energy-efficient datacentres: Yes
• Description of energy efficient datacentres: Both our providers facilities are registered on the EU Datacentres European Energy Efficiency Platform (E3P), link here: https://e3p.jrc.ec.europa.eu/communities/data-centres-code-conduct.

Pricing

• Price: £50 to £85 a unit a month
• Discount for educational organisations: No
• Free trial available: No

Service documents

• Pricing document

  PDF

• Skills Framework for the Information Age rate card

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@fordway.com. Tell them what format you need. It will help if you say what assistive technology you use.