Accenture (UK) Limited

Accenture RPA Virtual Workforce

Design, build and run of a virtual workforce capability underpinned by robotic process automation (RPA), custom development and artificial intelligence. Automation that starts, scales, repurposes between tasks and shuts down automatically in response to business demand. Power Virtual Agent (PVA) chatbot offering now available to help for COVID-19 Crisis Management.

Features

  • Process review/identification of automation opportunities and RPA/AI product selection
  • Business case development benefits realisation tracking (via automated dashboards)
  • Automation design, build implementation, application architecture and consistent state model
  • Development environment set-up/DevOps for Continuous Deployment capabilities
  • Capability development for client personnel to transition skills in house
  • Liquid infrastructure services for dynamic management of automated services
  • Robotics Operation Centre (ROC) set up and operation
  • PVA SaaS Service is Platform agnostic (AWS, Azure, GCP)
  • Ultra-low footprint Agent Deployment on Skype, Facebook, Teams
  • Novel, intuitive, code-free graphical interface, enabling rich natural conversations

Benefits

  • Efficiency gains including reduction/removal of operational processing backlogs
  • Rapid return on investment – typically less than 12 months
  • Reduced / no error - transcription errors are eliminated
  • Improved compliance/audit and customer service – reducing error/improving response times
  • Fraud detection, improved management information and improve business processes
  • Extend usable life of legacy IT services
  • Build in-house capability in automation and AI
  • Utilise chatbots, improving customer satisfaction and measure performance
  • Empower and support customer service teams
  • Integration with Power Automate, allowing chatbots to take action

Pricing

£275 to £2577 per person per day

Service documents

Framework

G-Cloud 11

Service ID

4 4 8 3 2 7 5 3 7 7 6 7 0 3 0

Contact

Accenture (UK) Limited

Simon Mitchell

++44 (0) 7702 234537

UK.TenderMonitoring@accenture.com

Planning

Planning service
Yes
How the planning service works
Accenture’s “Journey to Cloud” is an industry-focused, application and infrastructure enabled set of services that helps clients move their businesses swiftly and safely to the cloud. We offer a full range of planning services designed to define the Journey to Cloud, including industry-tailored insights and strategies to prioritise business planning and actions to maximise results enabled by cloud capabilities. Accenture can help to define Cloud strategy, Application Migration Assessment and Planning and Infrastructure Assessment and Planning. The process takes into consideration target environment feature availability, application dependencies, investment appetite and your business calendar. Accenture confirms the migration type and effort and conducts code-level assessments to determine the degree of fit for the target platform. We use the following industry leading tools, complemented by our consultancy to deliver the planning: • Strategy and Business Case • Cloud Business Case Tool • IT Operating Model for Cloud • Accenture DevOps Maturity Model Assessment • Cloud Strategy Framework • Cloud 100 Framework • Cloud Application Assessment • Automated Application Discovery Tools • Intelligent Cloud Planning Tool and Cloud Assessment Tool.
Planning service works with specific services
No

Training

Training service provided
Yes
How the training service works
Accenture’s approach to training is based on the User Learner Experience which is an evidence based, best practice approach that includes an assessment of specific training requirements and implementation consideration.
We follow a structured approach from Learning all the time, Learning from others and Formal Training, we work closely with stakeholders, engaging end-users and support staff to identify training needs.
Key to our approach is the development of the Training Strategy, defining the Training Needs Analysis (TNA), and Training Curriculum and Learning Journeys to produce the Training Plan. This also details the training delivery method which will be based on complexity of content, size of audience, geographic spread of end users and proficiency level required. Examples include 30 Day Challenge, Peer-to-Peer Learning, eLearning and Instructor Led Training where appropriate.
Training is tied to specific services
No

Setup and migration

Setup or migration service available
Yes
How the setup or migration service works
Accenture can manage the overall Journey to Cloud migration - including modernising applications, building new cloud-based applications, and transforming the architecture and infrastructure - all while transitioning to a new technology operating model and culture. Services cover: Business Case/Value Realisation, Security Enablement, SaaS Replacement, Application Modernisation/Migration, Cloud Native Development, Cloud Infrastructure Enablement, Cloud Operations Transformation, Infrastructure Migration, DevOps Services, Cloud Migration Services Cloud Application Modernisation, PaaS Services, Cloud Infrastructure Transformation. Each Service can deliver: Discovery: Application Discovery, Infrastructure Discovery, Relationship Mapping, Service Management Discovery Assessment: Assessment Framework, Analyse Applications/ Database for Migration to Cloud, Classify Applications/ DBs and mark dispositions, Prioritise target applications, Identify Pilot Candidates, Develop Roadmap, Design, Develop Target Operating Model, Workload Location Design, Backup and DR Design, Policy Design, Security Design, Service Management Design. Release: Confirm Infrastructure-to-Application Mapping, Determine Remediation and Testing Needs, Complete Release & Scheduling. Testing: Build Migration Workflow, Develop Application Remediation, Develop Infrastructure Remediation, Test Transformed Application, Document Code and Configuration Changes. Deployment: Refine Automated Configuration Workflow, Hour-By-Hour Scheduling, Conduct Dry Run, Develop Rollback Plan, Migrate Configuration and Data to Destination. Execution: Build Target infrastructure on Cloud, Automate migration process using PowerShell, Chef on Puppet, Facilitate Workload/ Application Migration, Provide Executive Reporting on Deployment.
Setup or migration service is for specific cloud services
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Accenture has a comprehensive set of Quality Assurance Services which are at the heart of our Accenture Delivery Methodology. Our Quality Assurance approach will help buyers to ensure that the engagement is focused on delivering a quality outcome. This is achieved through personal accountability, mature processes, quality controls, quality assurance and continuous improvement with the Delivery Lead having overall accountability for delivering the expected outcomes for each service.
We provide pro-active quality and risk management, embedding quality practices and instilling strong quality oriented behaviour throughout our teams in line with ITIL and CMMI standards. This isverified by independent quality checks carried out through Quality Assurance Assessments which quickly address issues. We also appoint independent QA Directors to assess quality compliance. Our QA Directors are part of Accenture Leadership, (Managing Director level) and have their performance linked to Quality Assurance.
Accenture’s Managed Test Service offers buyers the full range of testing services to drive solution quality throughout the system development lifecycle and into live service. This includes performance testing to make sure the service meets performance related metrics, such as response time, availability, and capacity requirements.

Security testing

Security services
Yes
Security services type
  • Security strategy
  • Security risk management
  • Security design
  • Cyber security consultancy
  • Security testing
  • Security incident management
  • Security audit services
  • Other
Other security services
  • Security Governance and Compliance
  • Application Security and Data Protection
  • Security Monitoring and Response
  • Digital Identity Management
  • Threat and Vulnerability Management
  • Endpoint protection
  • Threat Intelligence Analysis Platform
Certified security testers
Yes
Security testing certifications
  • CREST
  • Other
Other security testing certifications
  • OSCP
  • OSCE
  • CISSP
  • CEH

Ongoing support

Ongoing support service
Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works
Accenture Service Introduction (SI) provides a framework for managing the introduction of a new product or service. SI assures the quality of all stages of the delivery lifecycle, up to and including go-live, by implementing continuous service improvements at each stage of the project. Accenture’s Shared Service Delivery encompasses all offerings associated with the provision of a live service including: incident and problem resolution, change and release management, configuration management, business continuity and user satisfaction.
Our Newcastle Technology Centre offers an industry leading 24x7 support capability for Cloud Hosting and Software Services with a multi-layered approach encompassing state of the art building control systems, guarding, and certified working methods and development practices.
The Newcastle Technology Centre holds:
• Secure accommodation which meets requirements for handling data rated at SECRET
• HMG “List X” accredited secure office area which equates to government marking of SECRET/TOP SECRET
• ISO27001 certification for the physical location
• ISO22301 certified business functions/ client projects for Business Continuity
• ISO20000 for IT Service Management functions
• Accredited member of the UK Government’s Cyber Essentials scheme
• Counter-Terrorism report issued with regular liaison from Special Branch.

Service scope

Service constraints
No. With Accenture’s Global head count of over 442,000 people, we support clients around the clock via our On-shore, Near Shore or Off-Shore support teams allowing flexibility in service design to meet requirements.

User support

Email or online ticketing support
Email or online ticketing
Support response times
This would be dependent on the client requirements and agreed ‘response’ service level agreement (SLA). We operate a number of different bespoke SLA models across our client base.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
WCAG 2.1 AA or EN 301 549
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
Web chat
Web chat support availability
24 hours, 7 days a week
Web chat support accessibility standard
WCAG 2.1 AA or EN 301 549
Web chat accessibility testing
ServiceNow products are tested with the following assistive technologies: JAWS, NVDA and VoiceOver.
Further, Accenture can develop and deploy chatbots powered by Artificial Intelligence (AI) that can provide online web chat support (requirements dependant) at an additional cost.
Accenture also utilise Skype for Business which can be another means of support but is reliant upon the customer also using a Skype for business solution.
Support levels
Support services are flexible options available to our clients and can be agreed at the time of negotiation. We have three areas of contact: Email, Phone, and online self service. This is a standard support service which is shared across multiple clients. Every organisation will have a technical account manager assigned. If you require dedicated support or support from specific locations, this will be at an extra cost.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£275 to £2577 per person per day
Discount for educational organisations
No

Service documents

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