Surevine

Threatvine Hub: Cyber security information sharing platform

Threatvine Hub is a cyber security information-sharing platform, designed for secure cross-organisational, cross-sector sharing which powers National cyber strategies worldwide. Threatvine unites critical national infrastructure, law enforcement and academia, moving beyond information sharing to collaborative intelligence analysis; minimising risk and keeping you one step ahead of the cyber threat.

Features

• Enforce Information Handling rules e.g. industry standard Traffic Light Protocol
• Structured Cyber-security Incident Reporting, including STIX support
• Anonymity; allows for anonymous, but trusted, contributions
• Control over-sharing; users can share while complying with external policies/rules
• Integrate with platforms, including MISP, to collaboratively analyse threat data
• Perform malware analysis and share/manage incident and threat information
• Connect your trusted members to enable sharing by default
• Situational awareness for you and your critical assets
• Facilitates auditable compliance
• Real-time notifications of actionable intelligence

Benefits

• Specifically built for cyber security information sharing
• Measurably increase participation and information sharing
• Network defenders can prioritise what’s essential to them
• Reduces emails and information silos
• Optional “community-as-a-service” with expert cyber security community managers
• Deep security enhancements to meet your organisation’s specific needs
• Maintain real-time situational awareness to get ahead of incidents/threats
• Own the information for your internal audit and governance purposes
• Flexible architecture allows you to swap-out and upgrade components
• Share knowledge and skills to securely manage cyber security incidents

£100,000 a licence

• Free trial available

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@surevine.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

447907406921872

Contact

Commercial team
0845 4681066
tenders@surevine.com

Service scope

• Software add-on or extension: No
• Cloud deployment model: Public cloud
• Service constraints: There are minimum hardware requirements if installed on-premise or on a private cloud, in order to ensure a reliable user experience.
• System requirements:
  • Chrome
  • Safari 9+
  • Firefox
  • Microsoft Edge
  • Internet Explorer 9 or newer

User support

• Email or online ticketing support: Email or online ticketing
• Support response times: During engagement, support is provided Monday to Friday during standard business hours.; ; Standard support response times: 1 business day
• User can manage status and priority of support tickets: No
• Phone support: Yes
• Phone support availability: 9 to 5 (UK time), Monday to Friday
• Web chat support: No
• Onsite support: Yes, at extra cost
• Support levels: Your Threatvine (Hub) license comes with Surevine Bronze support built in. This is a 9am to 5pm UK Business Days, service fulfilled by email, ticketing system, or phone. Our current response and fix times are outlined below.; P1: 1 hour / 4 hours; P2: 2 hours / 8 hours; P3: 8 hours / 16 hours; P4: 8 hours / 8 days; ; With each Threatvine (Hub) License you will receive a named technical account manager.; ; Other enhanced support services can be purchased via our related GCloud services.
• Support available to third parties: Yes

Onboarding and offboarding

• Getting started: Depending on the security requirements your deployment users can enrol through self-service.; ; We will provide training for the customer's administration team in how to configure the system, manage users, and how to manage the community. The platform includes an integrated onboarding guide called "Getting Started" which guides new users through the primary functions of the platform. Platform administrators will have access to our documentation knowledge base and part of the support function is to help administrators get the best out of the platform.
• Service documentation: Yes
• Documentation formats: HTML
• End-of-contract data extraction: Individual users cannot extract individual data. ; On termination of the contract, Surevine will provide the Buyer with a full data-base export in a limited set of standard formats.; ; Surevine can provide assistance in data migration from Threatvine to other formats and system as a consultancy service at its standard SFIA rates.
• End-of-contract process: At the end of the contract there are three options:; ; - Erasure of all the Buyer's Data; - Export of Buyer's data with as a data-base export in a limited set of standard formats.; - Assistance in data migration from Threatvine to other formats and system as a consultancy service at its standard SFIA rates.

Using the service

• Web browser interface: Yes
• Supported browsers:
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
• Application to install: No
• Designed for use on mobile devices: No
• Service interface: No
• API: Yes
• What users can and can't do using the API: The API supports any action a logged-in user can complete.
• API documentation: Yes
• API documentation formats: HTML
• API sandbox or test environment: No
• Customisation available: Yes
• Description of customisation: Through engagement with Surevine Engage, the Threatvine platform can be extensively customised to suit the unique needs of a particular customer, should they fall outside the roadmap of the Threatvine Hub product.

Scaling

• Independence of resources: Each Threatvine Hub install is hosted on a separate instance. The capacity available for each community is configured individually for each community and is reserved for that community's exclusive use.

Analytics

• Service usage metrics: Yes
• Metrics types: We provide website metrics (visits, user routes etc) in addition to application-level metrics (engagement, last logged in dates, user activity etc).
• Reporting types:
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

• Supplier type: Not a reseller

Staff security

• Staff security clearance: Conforms to BS7858:2012
• Government security clearance: Up to Developed Vetting (DV)

Asset protection

• Knowledge of data storage and processing locations: Yes
• Data storage and processing locations:
  • United Kingdom
  • European Economic Area (EEA)
• User control over data storage and processing locations: Yes
• Datacentre security standards: Complies with a recognised standard (for example CSA CCM version 3.0)
• Penetration testing frequency: At least every 6 months
• Penetration testing approach: In-house
• Protecting data at rest:
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
• Data sanitisation process: No
• Equipment disposal approach: Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

• Data export approach: Individual users cannot extract individual data. ; On termination of the contract, Surevine will provide the Buyer with a full data-base export in a limited set of standard formats, or erase the data.; ; Surevine can provide assistance in data migration from Threatvine to other formats and system as a consultancy service at its standard SFIA rates.
• Data export formats: Other
• Other data export formats: Postgress supported export formats
• Data import formats: Other
• Other data import formats: PostgreSQL

Data-in-transit protection

• Data protection between buyer and supplier networks:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
• Data protection within supplier network:
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

• Guaranteed availability: Availability of Threatvine Hub depends on the service plan you purchase. The entry level availability is 99.5%. Our payment of Service Credits shall be your sole remedy in full and final settlement of Our liability in respect of any failure to meet or delay in meeting Service Levels.
• Approach to resilience: Threatvine has a range of resilience options including real-time data mirroring at a second site, hot fail over and DDOS protection. These are available as individually priced options. Further information is available on request.
• Outage reporting: We report availability performance at our service reviews with the buyer. In the event of an outage, our monitoring systems will alert us and we notify the name point of contact in our Customer.

Identity and authentication

• User authentication needed: Yes
• User authentication:
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Identity federation with existing provider (for example Google Apps)
  • Username or password
• Access restrictions in management interfaces and support channels: We will only accept email tickets from certain email domains. The bestowing of administration user privileges is at the control of the customer. Server access is strictly controlled and implemented on a per-user basis to ensure traceability.
• Access restriction testing frequency: At least every 6 months
• Management access authentication:
  • 2-factor authentication
  • Dedicated link (for example VPN)

Audit information for users

• Access to user activity audit information: You control when users can access audit information
• How long user audit data is stored for: User-defined
• Access to supplier activity audit information: You control when users can access audit information
• How long supplier audit data is stored for: User-defined
• How long system logs are stored for: User-defined

Standards and certifications

• ISO/IEC 27001 certification: Yes
• Who accredited the ISO/IEC 27001: Socotec Certification UK
• ISO/IEC 27001 accreditation date: 08/05/2019
• What the ISO/IEC 27001 doesn’t cover: Certification applies to the whole of Surevine's business activities.
• ISO 28000:2007 certification: No
• CSA STAR certification: No
• PCI certification: No
• Other security certifications: Yes
• Any other security certifications: Cyber Essentials Plus

Security governance

• Named board-level person responsible for service security: Yes
• Security governance certified: Yes
• Security governance standards: ISO/IEC 27001
• Information security policies and processes: The Information Security Management System is owned by the Information Security Manager who report to the CTO. Security reports are provided to every board by the CTO, with twice yearly management review by CEO and CTO. External audit is completed by the ISO 27001:2013 auditor.

Operational security

• Configuration and change management standard: Supplier-defined controls
• Configuration and change management approach: Software versioning is managed via Git.; The release management of software is managed via ticketing system.; Security assessment is done by in-house specialist.
• Vulnerability management type: Supplier-defined controls
• Vulnerability management approach: Threat and vulnerability information is monitored from a variety of industry standard sources. ; Vulnerabilities are managed via same ticketing as software development and release.
• Protective monitoring type: Supplier-defined controls
• Protective monitoring approach: The protective monitoring is typically on a per client basis. The default stance is to deploy into Amazon AWS with no additional protective monitoring. Other configurations are deployed to meet the client's requirement.
• Incident management type: Supplier-defined controls
• Incident management approach: Incident management follows an adaptive framework which can be triggered from a variety of alert sources, enables management of evolving situations and a controlled, risk-based response. ; Escalation to customer points of contact are severity-based. ; Incidents are typically summarised to clients via the SLA report.

Secure development

• Approach to secure software development best practice: Supplier-defined process

Public sector networks

• Connection to public sector networks: No

Pricing

• Price: £100,000 a licence
• Discount for educational organisations: No
• Free trial available: Yes
• Description of free trial: Threatvine (Hub) offer a full feature one-week exercise for up to five users to evaluate the platform. Extended and larger user-group trials can be secured by negotiation.

Service documents

• Pricing document

  PDF

• Service definition document

  PDF

• Terms and conditions

  PDF

Request an accessible format

If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at tenders@surevine.com. Tell them what format you need. It will help if you say what assistive technology you use.