uCheck

uCheck Online Disclosures

uCheck are a leading online vetting and screening solutions provider and we are currently the second largest DBS umbrella body in the UK. Our online Platform allows organisations to quickly and efficiently process multiple screening checks via one Platform. uCheck currently provide online solutions to over 25,000 organisations.

Features

  • Multi check Platform: request one or a combination of checks
  • DBS, DVLA, Identity, Credit, Right to Work checks available
  • Unlimited number of Users
  • Applicant pay facility by Debit/Credit card (if required)
  • Track a DBS application online with one just click
  • Export data in to a CSV file
  • Manage access to Applicant data and comply fully with DPA
  • Real time reporting suite
  • Comprehensive Platform branding - web pages, results and emails
  • Track and Results App available from the AppStore

Benefits

  • Standard set up within 4 working hours
  • User helpline available 08:30 - 17:30 Monday to Friday
  • Error free applications
  • DBS results typically available within 48 hours
  • 24 hour, 7 days a week full Platform accessibility
  • Online web chat available 08:30 - 17:30 Monday to Friday
  • Dedicated Account Manager
  • Request a check in minutes

Pricing

£3.00 to £7.67 per unit

  • Free trial available

Service documents

G-Cloud 10

447890266198327

uCheck

Jack Lander

0843 178 0818

jack.lander@ucheck.co.uk

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints The ability to request DBS Standard and Enhanced checks is subject to eligibility.
System requirements Standard internet connection

User support

User support
Email or online ticketing support Email or online ticketing
Support response times All email or online support tickets are acknowledged within 2 working working. Between the hours of 08:30 - 17:30 Monday to Friday (excluding bank holidays)
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard WCAG 2.0 A
Web chat accessibility testing Testing done by 3rd party supplier
Onsite support Yes, at extra cost
Support levels We endeavour to respond to all support tickets within 2 working hours.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Your Account Manager will work with you from the outset to ensure your onboarding with uCheck is as smooth as possible. This will include online demonstrations, onsite training (if required), user guides and monthly update calls. We will also ensure that the Platform is moulded to your requirements to ensure the process is as efficient as possible.

Your Account Manager will have a comprehensive understanding of your organisation and the way you work offering tips, guidance and advice where necessary.

At uCheck, we always care about getting it right.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The User is able to extract their data from the Platform, data available is subject to GDPR.
End-of-contract process We will allow you to export your data from the Platform.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 7
  • Internet Explorer 8
  • Internet Explorer 9
  • Internet Explorer 10
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
  • Opera
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service Site is optimised for Mobile devices. We also offer apps for iOS/Android which can track the progress and results of applications
Accessibility standards None or don’t know
Description of accessibility Screens are optimised for most desktop and mobile devices
Accessibility testing None
API Yes
What users can and can't do using the API Technical documentation available outlining available RESTful API's utilising JSON and XML
API documentation Yes
API documentation formats PDF
API sandbox or test environment Yes
Customisation available Yes
Description of customisation Branding, re-checking reminders, payment methods (Applicant Pay, Invoicing or Credit/Debit Card), custom integration.

Scaling

Scaling
Independence of resources UCheck operate high capacity servers front end and database, monitored by Newrelic APM and Infrastructure to avoid capacity issues. Being cloud-based larger, load balanced or replicated instances can quickly be spooled up.

uCheck currently countersign between 1,500 - 2,500 DBS checks daily.

Analytics

Analytics
Service usage metrics Yes
Metrics types Metric reports can be provided on volumes, type of check and timescales. These can be ran from any to-from date.
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Managed by a third party
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest Encryption of all physical media
Data sanitisation process Yes
Data sanitisation type Explicit overwriting of storage before reallocation
Equipment disposal approach In-house destruction process

Data importing and exporting

Data importing and exporting
Data export approach Data can be exported as a CSV file via the reporting suite. Bespoke reports can be created at an additional cost.
Data export formats CSV
Data import formats CSV

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Other
Other protection within supplier network IPS, WAF, Firewall

Availability and resilience

Availability and resilience
Guaranteed availability The Platform is available 24 hours a day, 365 days a year. This is subject to planned maintenance or in the event of major system failure.
The Platform currently has an average of 99.9 % availability based on a rolling 12 month period.
Approach to resilience Combination of ESET, Trend, Sophos and Fortinet products. Definition updates applied as available and daily monitoring of patching, updates and issue logging.

IPS, WAF and firewall protection of all systems.
Outage reporting Details are provided on the public dashboard

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication
  • 2-factor authentication
  • Other
Other user authentication Optional 2-Factor Authentication, Biometrics on mobile applications. or simple user login form.
Access restrictions in management interfaces and support channels Our Platform offer a comprehensive user level structure. You can control access through a pyramid style set up
Access restriction testing frequency At least once a year
Management access authentication 2-factor authentication

Audit information for users

Audit information for users
Access to user activity audit information Users have access to real-time audit information
How long user audit data is stored for At least 12 months
Access to supplier activity audit information Users have access to real-time audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 British Assessment Bureau
ISO/IEC 27001 accreditation date 15/08/2013
What the ISO/IEC 27001 doesn’t cover N/A
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications Yes
Any other security certifications Cyber Essentials

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Privacy Policy
Terms of Use
Fair Processing Policy
Cookies Policy Statement
Data Protection Policy Statement

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Configuration and changes are all controlled via Change Request Control, requiring all management departments affected sign off, testing stage, communication and planned formal release process following Director sign off.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Systems are monitored for potential risks, issues via in-house developed solutions and Newrelic APM. All issues are reviewed and risk assessed. Issues are patched based on priority as an urgent priority release to a maximum of 1 month.

We follow the OWASP Top 10 and security news feeds for threat information.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Issues are raised by regular penetration testing, in-house testing with off the shelf tools and from the application development teams daily working. Any issue found is immediately raised as a matter of policy for review and risk assessment.
Incident management type Supplier-defined controls
Incident management approach Issues are raised to uCheck's customer service team who then use our bespoke Incident Management system to raise, monitor and respond. This is used to identify all risk assessments and prioritise all incidents internally or externally.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks Yes
Connected networks Public Services Network (PSN)

Pricing

Pricing
Price £3.00 to £7.67 per unit
Discount for educational organisations No
Free trial available Yes
Description of free trial Full access supplied of the Platform for 30 - 45 days. Only pay for the checks submitted.

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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