QinetiQ Limited

Protective Monitoring Service

QinetiQ's Protective Monitoring Service consists of a set of robust business processes, underpinned by technology, delivered by people and operated in line with the guidelines defined within HMG Good Practice Guide – Protective Monitoring for HMG ICT Systems, (GPG13), enabling customers to effectively manage and mitigate security risks.

Features

  • GPG13 Protective Monitoring Managed SIEM Services
  • Centralised storage of Security event data
  • 24x7 monitoring and alerting of Security events and alerts
  • Secure Cloud Protective Monitoring Service
  • Provides collection and compilation of appropriate security audit event logs
  • Provides monitoring across customers' cloud based virtual environments
  • Provides logically separate monitoring and reporting views
  • Operated from QinetiQ's List X Security Operations Centre (SOC)
  • Provision of analysis, alerting, advice and recommendations

Benefits

  • Automated reports provide customers with historical data, trending and analysis
  • Identification of potential external threats to cloud based hosted applications
  • Identification of potential insider threat from within an organisation
  • Allows customers to improve their security posture
  • Compliance - Storage and event treatment in line with GPG13
  • Rapid interaction and reduced MTTR through a 24x7x365 service desk
  • Long Term Storage available for ongoing analysis and archive
  • Fully cleared staff providing assurance through service lifecycle
  • Assurance through services provided on accredited List-X sites

Pricing

£6300 per instance per month

Service documents

G-Cloud 9

447514306698181

QinetiQ Limited

QinetiQ Framework Contract Management Office

01684 543800

fcmo@qinetiq.com

Service scope

Service scope
Service constraints Our service is founded on information provided to us from our customers, about their estate. As estates change over time, continuous engagement between QinetiQ and it's customers allows for the best possible level of service to be delivered
All maintenance windows are agreed during on-boarding and detailed in the Service Design Document
System requirements QinetiQ can monitor any device capable of sending logs externally.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Response time is the same day and depends on the complexity of the request and any agreed SLA's.
Weekend response times are the same
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support Yes, at extra cost
Support levels Service desk and escalation to 24x7x365 Security Operation Centre
Email, Phone and Onsite support available
24x7x365 service
A dedicated Account Manager and Service Delivery Manager is allocated to each customer and service as part of the engagement process
Weekly and Monthly reporting
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started Service Transition provides dedicated documentation and customer engagement specific to the service going live. This is a two way process between QinetiQ and it's customers during which time any queries regarding service delivery will be answered to ensure smooth transition into live service.
Service documentation Yes
Documentation formats
  • PDF
  • Other
Other documentation formats Word
End-of-contract data extraction Log files can be provided to customers upon request at the end of a contract however is bespoke to each customer/client
End-of-contract process QinetiQ would decommission and off-board the estate securely and in line with GPG guidelines as part of the contract. Other secure disposal methods are available at separate cost

Using the service

Using the service
Web browser interface Yes
Using the web interface The Protective Monitoring web interface is an intuitive yet easy to use dashboard for monitoring alarms and creating or editing security
incident cases during analysis.

Using the Web interface clients are able to:

drill down into events for further analysis and investigation
correlate and report on security events and incidents
report on security events over time
role-based, customisable views, dashboards and reports

Using the web interface and default dashboards they can be easily modified by adding customisable Widgets allowing for simplified and quicker assessment of all data sources leading to earlier detection, response and remediation
Web interface accessibility standard None or don’t know
How the web interface is accessible None or don't know
Web interface accessibility testing N/A
API Yes
What users can and can't do using the API Create, amend, view and manage service requests, incidents and changes
Users cannot directly create new services from the API
API automation tools Other
Other API automation tools All automation tools supported
API documentation Yes
API documentation formats PDF
Command line interface No

Scaling

Scaling
Scaling available No
Independence of resources All data is securely processed through logical and physical separation and segregation methodologies ensuring clients are isolated from each other
Usage notifications Yes
Usage reporting Email

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Other
Other metrics Our reporting and analysis is based around GPG13 guidelines
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations Yes
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process Yes
Data sanitisation type Hardware containing data is completely destroyed
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • All customer data is backed up daily
  • All virtual machines are backed up daily
  • All databases are backed up daily
Backup controls Customers would specify any special requirements such as log retention periods over and above QinetiQ's standard offering and would be agreed during the planning phase
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Private network or public sector network
Data protection within supplier network Other
Other protection within supplier network TLS (Version 1.2 or above)
IPSEC or TLS VPN
Legacy SSL and TLS (Under 1.2) and
Logical separation of data

Availability and resilience

Availability and resilience
Guaranteed availability Standard offering is 98% although higher availability can be achieved if required
Service Credits are detailed in the service design documentation
Approach to resilience Customers can request high availability solution and design. Details available on request.
Outage reporting Through the standard incident management process, this would include a phone call and/or email alerts

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
Access restrictions in management interfaces and support channels User defined and services will be tailored to customer specific requirements
Access management process and procedures can be detailed for customers on commissioning of the service
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for User-defined
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 BSI
ISO/IEC 27001 accreditation date ISO 27001:2013 was registered 09/12/14
What the ISO/IEC 27001 doesn’t cover The scope is C-SOC services with a business objective to extend the scope of the ISMS over the next two years incrementally
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations Yes
Any other security accreditations DAIS Accreditation to JSP-440 for Ministry of Defence work

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards Other
Other security governance standards ISO 27001
ISO 9001
ISO 14001
Information security policies and processes Security Policy Framework, JSP 440, QinetiQ Operating Framework and others, including local SyOPs as our clients require us to follow from time to time.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach All service components are configuration managed through their lifecycle under a confederated configuration management confederated database. There is a rigorous, mandatory change management process tracks and manages all changes through a comprehensive lifecycle including a technical review stage and all except minor changes are also reviewed at by a weekly change advisory board. (Minor changes are presented to CAB for review following approval by the Change Manager.)
There are existing policy and process documents for both configuration and change management which are in line with ITIL best practice and are considered as part of QinetiQ accreditation for relevant standards.
Vulnerability management type Supplier-defined controls
Vulnerability management approach QinetiQ uses a business-based approach to vulnerability management which includes reduced security exposure through a rigorous patch management process and through regulatory compliance eg JSP440 and ISO27001
Protective monitoring type Supplier-defined controls
Protective monitoring approach Potential compromises are identified by rulesets which distinguish anomalous activity.

These rulesets are tuned regularly. The relative severity of a compromise depends on the environment being monitored, and the threat profile of the customer’s activities.

Where a potential compromise is considered to be suspicious, it is alerted to the customer for immediate investigation, otherwise it is reported for qualification out as a legitimate action.

Incidents are dealt with according to a priority levels agreed in a Service Level Agreement e.g. For a Priority 1 incident, Response is typically within 15 minutes and Resolution time is typically within 1 hour.
Incident management type Supplier-defined controls
Incident management approach Customer engagement, logging, investigation, resolution & closure.
All services are ITIL aligned.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart Yes
Who implements virtualisation Supplier
Virtualisation technologies used VMware
How shared infrastructure is kept separate Logical separation of data within the virtual and physical infrastructure. Each environment is separated by a Boundary Protection Device (for example a firewall or diode)

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £6300 per instance per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Terms and conditions document View uploaded document
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