Exponential-e Ltd

Cloud Online Backup

Exponential-e's Cloud Backup service powered by Commvault Data Management software, provides a single solution for each distinct backup and recovery requirement in your organisation. Back up your databases, files, applications, endpoints and VMs with maximum efficiency according to data type and recovery profile. Integrate hardware snapshots.

Features

  • Data protection solution supporting all major operating systems & applications
  • Multiple protection methods including backup and archive, snapshot management
  • Protects Exchange, SQL Server, Oracle, SharePoint and many more applications
  • Efficient storage management using deduplication for disk and tape.
  • Complete virtual infrastructure management supporting both VMware and Hyper-V
  • End-point protection of laptops and mobile devices

Benefits

  • Improved Business Continuity and Disaster Recovery
  • Simplified management through a single console
  • Policy based data management
  • Tailored to meet your Recovery Time Objectives
  • High Availability data storage across 2 data centres
  • Minimises disaster impact with real-time recovery
  • Transcends limitations of legacy backup products

Pricing

£0.16 a gigabyte a month

  • Free trial available

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psbids@exponential-e.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 4 6 7 9 0 0 3 5 9 0 3 9 9 3

Contact

Exponential-e Ltd Kay Sugg
Telephone: 02034358835
Email: psbids@exponential-e.com

Service scope

Service constraints
Planned and Emergency Works Exponential-e will adhere to the following maintenance windows: ‘Planned Maintenance’ means any pre-planned maintenance of any of the infrastructure relating to the service. Planned Maintenance activity may result in periods of degradation or loss of availability depending on the nature of the activity required. In such cases, Exponential-e will aim to provide at least 14 days’ notice via email of any planned works and shall aim to perform them between 00:00 and 06:00 GMT/BST.
System requirements
  • Retention policies are defined by the customer
  • Backup schedules are defined by the customer
  • Backup agents are required on all end points or servers

User support

Email or online ticketing support
Email or online ticketing
Support response times
1 Hour
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
24 hours, 7 days a week
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Exponential-e provide Cloud Online Backup as a customer managed service as standard. Exponential-e can provide Managed backup as a service, or included as part of a full managed service. Managed backup includes: backup monitoring, alerting, remediation. Data restore requests may be chargeable.
Support available to third parties
Yes

Onboarding and offboarding

Getting started
Exponential-e is able to offer on-boarding through a variety of technologies and techniques. Exponential-e will create a backup environment for the new customer and provide handover documentation, including "Getting Started" information to enable a self-managed customer to begin using the service. Within a managed service, this activity is undertaken by Exponential-e and we will collect pertinent information relating to backup requirements, frequency, exclusions, retentions etc.
Service documentation
Yes
Documentation formats
  • HTML
  • PDF
End-of-contract data extraction
The customer may extract their application based data at any point during the contract term by self-service. At the end of the term and/or if the contract is terminated, the Service Migration provisions will apply. If customised data transportation, data extraction or full virtual machine export services are required these will be charged at the prevailing time and materials day rate listed in the pricing section below. In order to action these customised services, an off-boarding service request must be raised via the Exponential-e Service Desk and due to the fact those services have not been not included within Exponential-e’s G-Cloud catalogue entry and thus do not fall within the Framework Agreement and Call Off Agreement, Exponential-e’s GCloud terms and conditions for professional services would apply.
End-of-contract process
At the point of termination, all customer data, accounts and access will be permanently deleted after the aforementioned data has been extracted, and will not be able to be subsequently recovered or restored.

Using the service

Web browser interface
Yes
Using the web interface
Exponential-e will setup and configure the service on behalf of a new customer, and provide a portal URL for management within handover documentation. Within the portal, the customer can manage protected instances, review and report on job failure/success, users, retention plans, and a number of other administrative activities.
Web interface accessibility standard
None or don’t know
How the web interface is accessible
Within the portal, the customer can manage protected instances, review and report on job failure/success, users, retention plans, and a number of other administrative activities.
Web interface accessibility testing
N/a
API
No
Command line interface
Yes
Command line interface compatibility
  • Linux or Unix
  • Windows
  • Other
Using the command line interface
Users can perform backup, restore and other CommCell operations from the command line. Run these operations individually from the command prompt or combine these operations into a script or third-party application for automation. For example, create a script to trigger a backup whenever a client goes offline and then to restore to a different location. CommCell operations can be performed through the Command Line Interface (CLI), QScripts, and the Application Programming Interface (QAPI).

Scaling

Scaling available
Yes
Scaling type
Automatic
Independence of resources
Backup storage (inclusive of archiving cloud storage) auto-scales at 60% utilisation. Media servers communicating with server backup agents are limited to 60% utilisation, and then scaled out.
Usage notifications
Yes
Usage reporting
  • Email
  • Other

Analytics

Infrastructure or application metrics
Yes
Metrics types
  • Disk
  • Number of active instances
Reporting types
  • Real-time dashboards
  • Regular reports
  • Reports on request

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Conforms to BS7858:2012
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Complies with a recognised standard (for example CSA CCM version 3.0)
Penetration testing frequency
At least every 6 months
Penetration testing approach
‘IT Health Check’ performed by a Tigerscheme qualified provider or a CREST-approved service provider
Protecting data at rest
  • Physical access control, complying with CSA CCM v3.0
  • Physical access control, complying with SSAE-16 / ISAE 3402
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Yes
Data sanitisation type
  • Explicit overwriting of storage before reallocation
  • Deleted data can’t be directly accessed
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Yes
What’s backed up
  • Virtual machines
  • Databases
  • Endpoint mobile devices
  • NAS and SAN devices
  • Endpoint Laptops/Workstations
  • Mail Servers
  • Office 365
  • Sharepoint Online
  • Folders and Files
  • SAP HANA
Backup controls
Backups can be scheduled via the Web interface or application console. Snapshots can be scheduled via the Web interface or application console. Archives can be scheduled via the Web interface or console.
Datacentre setup
Multiple datacentres with disaster recovery
Scheduling backups
Users schedule backups through a web interface
Backup recovery
  • Users can recover backups themselves, for example through a web interface
  • Users contact the support team

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection between networks
Exponential-e are a Stage 2 accredited HSCN CN-SP and our network operability conforms to HSCN Framework Obligations.
Data protection within supplier network
  • TLS (version 1.2 or above)
  • IPsec or TLS VPN gateway
  • Legacy SSL and TLS (under version 1.2)
  • Other
Other protection within supplier network
Exponential-e are a Stage 2 accredited HSCN CN-SP and our network operability conforms to HSCN Framework Obligations.

Availability and resilience

Guaranteed availability
Target Availability - Online Backup 99.99% - Cloud information archiving, long term retention and compliance 99.99%
Approach to resilience
All Exponential-e services are built from Enterprise class best of Breed hardware and are fully N+1 resilient with no single point of failure. Further information available on request.
Outage reporting
Service report outages are reported in real-time via: - a customer dashboard - email alerts Furthermore, Exponential-e is ISO2000-1 accredited and follows standard ITIL conformant processes to notify affected customers in the event of a service outage.

Identity and authentication

User authentication
  • 2-factor authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Details available on request.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • Public key authentication (including by TLS client certificate)
  • Limited access network (for example PSN)
  • Dedicated link (for example VPN)
  • Username or password
Devices users manage the service through
  • Dedicated device on a segregated network (providers own provision)
  • Dedicated device on a government network (for example PSN)
  • Dedicated device over multiple services or networks
  • Any device but through a bastion host (a bastion host is a server that provides access to a private network from an external network such as the internet)
  • Directly from any device which may also be used for normal business (for example web browsing or viewing external email)

Audit information for users

Access to user activity audit information
Users receive audit information on a regular basis
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users receive audit information on a regular basis
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
BSI
ISO/IEC 27001 accreditation date
13/04/2018
What the ISO/IEC 27001 doesn’t cover
Not applicable
ISO 28000:2007 certification
No
CSA STAR certification
Yes
CSA STAR accreditation date
13/04/2018
CSA STAR certification level
Level 3: CSA STAR Certification
What the CSA STAR doesn’t cover
Not applicable
PCI certification
Yes
Who accredited the PCI DSS certification
Blackmores UK
PCI DSS accreditation date
19/3/2019
What the PCI DSS doesn’t cover
Hosting Provider – Applications, Storage, Security Services, shared hosting, Online Hosting, Managed Services – System Security, IT Support, Backup, Cloud Services Payment Processes – All payment services
Other security certifications
Yes
Any other security certifications
CAS(T) NCSC-264868406-1689

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • CSA CCM version 3.0
  • ISO/IEC 27001
Information security policies and processes
Yes, assured by assurance of service design

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
Details available on request.
Vulnerability management type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Vulnerability management approach
Details available on request.
Protective monitoring type
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Protective monitoring approach
Details available on request
Incident management type
Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach
Details available on request.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Separation between users

Virtualisation technology used to keep applications and users sharing the same infrastructure apart
Yes
Who implements virtualisation
Supplier
Virtualisation technologies used
VMware
How shared infrastructure is kept separate
Services separation is assured by assurance of service design. Services management separation is assured by service design

Energy efficiency

Energy-efficient datacentres
Yes
Description of energy efficient datacentres
All our Data Centres are ISO14001 accredited organisations with robust environmental management systems • Procuring consumed energy from sustainable energy sources wherever possible • Ensuring the use of hot/cold aisle cooling design in our Data Centres, which reduces energy consumption as the cooling is more efficient and helps our customers to reduce their carbon footprint

Pricing

Price
£0.16 a gigabyte a month
Discount for educational organisations
No
Free trial available
Yes
Description of free trial
We provide a free full featured 30 day trial of our Cloud Online Backup platform. Further details available on request.

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at psbids@exponential-e.com. Tell them what format you need. It will help if you say what assistive technology you use.