Futures

Social Care, Children's Services and Education System Implementation Support Services

Futures Cloud Services provide business consultancy to public sector clients. We deliver a range of adults’ social care and children’s services for education and social care systems (Liquidlogic, ContrOCC, Mosaic, Eclipse, SWIFT, Azeus, Carefirst); from review and procurement, to systems implementation and development including training and ongoing support.

Features

  • System review, options appraisal, business case development, planning, procurement, implementation
  • Social care system implementation: Liquidlogic, ContrOCC Mosaic, Eclipse, Azeus, CareDirector
  • Implementation of systems: EYES, Synergy & Capita
  • Legacy system replacement including SWIFT, CareFirst, PARIS. Setup & migration
  • Programme Management, Project Management and Change Management
  • Business analysis, solution design, development and configuration, performance testing
  • Data migration leadership, design and development
  • Performance reporting in BO, SSRS, SQL and Power BI
  • Training leadership, design, delivery and floorwalking
  • Enviable track record of delivery

Benefits

  • Delivery of safe and user friendly solutions on-time and budget
  • Fully vetted network of industry leading specialists
  • Rapid turnaround from initial requirements to project commencement
  • Maximise investment and optimisation of solutions
  • Ability to scale up/down resource as project requires
  • Market insight and knowledge sharing across client base
  • Knowledge transfer, allowing safe transition to BAU on project closure
  • Efficient on-boarding, compliance and invoicing processes
  • Project delivery measured via clear deliverables and reporting processes

Pricing

£300 to £1200 per person per day

Service documents

G-Cloud 11

446781934311418

Futures

Tom Ryan

0113 205 0122

tom.ryan@futures.co.uk

Planning

Planning
Planning service Yes
How the planning service works Futures help our clients in all stages of project planning, solutions design and implementation. We work to fully understand and document all business requirements, engaging all relevant stakeholders and addressing/mitigating any potential business impact across all project workstreams, including migration, training, testing, configuration, business change and transition to BAU. We establish clear and proven project plans and project structures using templates from previous successful implementations. These will be agreed with the client before the project commences and will be used as a measure to track project progress. Only the best, market leading consultants are deployed to lead and advise on all stages of the planning process.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Adult social care case management and finance system implementation
  • Children’s services case management and finance system implementation
  • Education management system implementation

Training

Training
Training service provided Yes
How the training service works We design and deliver training programmes that are tailored to the needs of the business, ensuring knowledge transfer to internal staff allowing effective transition to BAU. Our training consultants are experts in specialist applications and business processes for specific service areas. We deliver TNA, training strategy and management, course material design, training delivery and post go-live support. Training provided is adaptable and can be delivered on-site, remotely, over the phone or via e-learning.
Training is tied to specific services Yes
Services the training service works with
  • Bespoke training for Liquidlogic (LCS, LAS, EHM and other modules)
  • Bespoke training for Mosaic, Eclipse, Azeus and CareDirector
  • Bespoke training for finance applications including ContrOCC

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works Futures will deliver safe and effective migrations from existing/legacy platforms to a cloud based environment. All migrations will require a bespoke strategy due to local data quality, application set up and business requirements but there are commonalities in the approach to a safe migration. We use proven methodologies with clear planning, testing and cut-over strategies to mitigate risk and ensure a high quality migration service.
Setup or migration service is for specific cloud services No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Futures provide the full range of quality assurance and performance testing services to deliver safe and effective solutions for our clients. We will identify areas for testing, establish testing plan, produce and run test scripts, analyse results and recommend / take appropriate action. Data and application testing will occur at pre-agreed intervals defined in the project plan and will require client sign off at each stage.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported Hosting or software provided by a third-party organisation
How the support service works Futures provide the full range of support to ensure that the solutions procured are optimised to meet the needs of the business. This includes system review and options appraisal, system procurement, solution design, front and back end application support and development, configuration and custom build, quality assurance and performance testing, data migration, reports development and training.

The hosting/software services that we support:
• Liquidlogic
• ContrOCC
• Mosaic
• Eclipse
• SWIFT
• Azeus
• Carefirst
• CareDirector

Service scope

Service scope
Service constraints No

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Week days 9.00 - 17.00 response target within 24 hours. Weekends response time target by following Monday.
User can manage status and priority of support tickets No
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels The levels of support we provide are agreed on a project by project / client by client basis – depending on the complexities of the project and the client requirements. Each project will be allocated a Futures Account Manager who will be the first point of contact and will agree specific support requirements at the start of the project and review as the project develops. Specific technical experts may be allocated to the project by agreement. The cost levels for support packages are therefore dependent on each unique situation. Please see rate card for further information on pricing.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Pricing

Pricing
Price £300 to £1200 per person per day
Discount for educational organisations No

Service documents

pdf document: Pricing document pdf document: Skills Framework for the Information Age rate card pdf document: Service definition document pdf document: Terms and conditions
Service documents
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