Cad-Capture Data Services Ltd.

OccupEye ®

A cloud-based smart workspace optimisation solution, OccupEye enables clients to analyse vital workspace utilisation data to an unprecedented level of detail and accuracy. For property managers charged with saving money through more efficient methods of tracking workplace utilisation and related environmental trends, OccupEye offers a world-class, yet cost-effective resource.

Features

  • Measure desk occupancy in open-plan and cellular office environments.
  • Measure whole-room utilisation e.g. meeting / seminar rooms.
  • Displaying live occupancy information to potential users of these spaces.
  • Undertake demand analysis to optimise opening hours, location and distribution.
  • Highlighting utilisation patterns, peaks and troughs.
  • Objective, factual data provides space managers with the utmost clarity.
  • Clients access raw data via .csv log file.
  • User-controllable software enables clients to view various utilisation scenarios.
  • Objective reporting of environmental levels e.g. temperature

Benefits

  • View objective evidence of current space utilisation across the organisation.
  • Enable informed decision-making regarding desk and meeting room utilisation.
  • Minimise energy consumption.
  • Repurpose underutilised space.
  • Drive flexible and ‘ad-hoc’ space use, maximising efficiency concurrently.
  • Reduce costs across the property estate.
  • Significant, demonstrable ROI versus outdated manual methods.
  • Track improvement by comparing current utilisation trends with archived data.
  • Direct staff to available desks through live colour-coded availability floorplans.
  • Develop and promote a culture of agile working.

Pricing

£2.00 to £4.00 per unit per week

Service documents

G-Cloud 10

446555676651324

Cad-Capture Data Services Ltd.

Neil Steele

01254 504 434

neil.steele@asuresoftware.com

Service scope

Service scope
Software add-on or extension No
Cloud deployment model Private cloud
Service constraints No; our service does not have any constraints.
System requirements Basic web browser access.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Our dedicated OccupEye support team, contactable by phone, e-mail and live chat, endeavours to respond to support requests within one hour.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support Web chat
Web chat support availability 9 to 5 (UK time), Monday to Friday
Web chat support accessibility standard None or don’t know
How the web chat support is accessible Our web chat facility is available via the dedicated OccupEye website, http://www.occupeye.com

Visitors requiring a live chat can click on the 'Got a Question?' link, which will connect them with one of our helpful and knowledgeable live advisers.
Web chat accessibility testing The format and features of our web chat facility are subject to regular review and onward testing, with the emphasis always on enhancing the user experience. To this end, we offer enhanced visibility so that the user has full access to the entire chat history, along with clarity on whether the Live Chat assistant is typing at a particular point in the dialogue.
Onsite support Yes, at extra cost
Support levels Our support service has five levels, in descending order according to severity.

1. An unplanned incident causing loss of service to multiple users:
Target response time: 1 hour; target resolution time: 2 hours.

2. Individual user unable to work, with reduced functionality causing severe disruption to the completion of business critical tasks:
Target response time: 2 hours; target resolution time: 4 hours.

3. User experiencing a problem - reduced functionality causing some disruption to the completion of business critical tasks:
Target response time: 4 hours; target resolution time: 8 hours.

4. Non-urgent query or request - reduced functionality resulting in minimal impact to users:
Target response time: 1 day; target resolution time: 5 days.

5. Chargeable service request for installations, moves, additions and changes (e.g. professional services and any customer specific enquiry not relating to a fault):
Target response time: 2 days; target resolution time: as agreed with user.

Support is provided by one of our experienced technical engineers. Our fees for on-site professional services are £500.00 per day; our costs for desktop professional services are £30.00 per day.
Support available to third parties Yes

Onboarding and offboarding

Onboarding and offboarding
Getting started Our comprehensive training equips our clients to oversee effective onboarding and offboarding. They are thus able to provide appropriate new staff with access to OccupEye, while also removing access from outgoing employees.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction The OccupEye dashboard remains available to users for one month following the expiry of the contract. During this period, data can be extracted via the SaaS platform into a variety of formats; these include .csv, .pdf, .png and .excels.
End-of-contract process Following the agreed one-month post-contract 'grace access' period, we remove the client's viewing permissions.

Our standard platform allows users access to the OccupEye dashboard, both throughout the duration of the study and also during the aforementioned one-month post-contract period. Ongoing access to the platform may be agreed at additional cost.

Using the service

Using the service
Web browser interface Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install No
Designed for use on mobile devices Yes
Differences between the mobile and desktop service The responsive design of OccupEye's HTML5 reports provides users with an equally comprehensive experience via both mobile and desktop devices.
Accessibility standards None or don’t know
Description of accessibility Our OccupEye Dashboard provides users with access to objective, accurate space utilisation data. This information can then be used to inform decision-making regarding workspace management and related considerations.

As stated previously, there are no constraints facing users and comprehensive information is available both during onboarding and throughout the contract.
Accessibility testing As stated previously, our web chat facility and its features are subject to regular review and onward testing, with the emphasis always on enhancing the user experience. For instance, we offer enhanced visibility so that the user has full access to the entire chat history, along with clarity on whether the Live Chat assistant is typing at a particular point in the online conversation.
API Yes
What users can and can't do using the API Users are able to make either live or retrospective data calls against location IDs and any or all other relevant locational metadata.
API documentation Yes
API documentation formats Open API (also known as Swagger)
API sandbox or test environment No
Customisation available Yes
Description of customisation All SaaS reports, including live space availability, may be customised with the client's logo and text.

Scaling

Scaling
Independence of resources OccupEye provides a service to enterprise users across the globe. Our systems and processes have been designed to operate at a capacity beyond realistic, existing and predicted demand.

Analytics

Analytics
Service usage metrics Yes
Metrics types The OccupEye dashboard allows the administrator to both control and monitor service usage. This may be in the format, for example, of an access log. Service uptime is consistently monitored via our technical and support teams.
Reporting types Reports on request

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Developed Vetting (DV)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach In-house
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach A third-party destruction service

Data importing and exporting

Data importing and exporting
Data export approach Data may be exported via the browser SaaS platform, requiring only the application of relevant filters and confirmation of export platform preferences. This is possible in .pdf, .png and. excelcs.
Data export formats
  • CSV
  • Other
Other data export formats
  • PDF
  • Excel
Data import formats
  • CSV
  • Other
Other data import formats
  • PDF
  • Excel
  • Dwg

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)
Data protection within supplier network
  • TLS (version 1.2 or above)
  • Legacy SSL and TLS (under version 1.2)

Availability and resilience

Availability and resilience
Guaranteed availability We guarantee 99.5% availability.

The appropriate service level agreements, along with details of our service credits structure, are provided during contracting.
Approach to resilience OccupEye uses a world-class, ISO 27001-accredited UK datacentre, thus guaranteeing redundancy, security (both cyber and physical) and disaster recovery. This resilience is reviewed regularly so as to ensure that we continue to deliver the optimum level performance.

Further specific details regarding our datacentre set-up is available on request.
Outage reporting OccupEye features an intuitive and detailed user notification system. In addition to outages reported via the main SaaS dashboard, notifications are also sent via e-mail.

Identity and authentication

Identity and authentication
User authentication needed Yes
User authentication Username or password
Access restrictions in management interfaces and support channels User access may be restricted by either OccupEye technical staff or by the client's designated administrator. The access rights are allocated per user, between secure HTTPS password and user name authorization.
Access restriction testing frequency At least every 6 months
Management access authentication Username or password

Audit information for users

Audit information for users
Access to user activity audit information Users contact the support team to get audit information
How long user audit data is stored for User-defined
Access to supplier activity audit information Users contact the support team to get audit information
How long supplier audit data is stored for At least 12 months
How long system logs are stored for User-defined

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 UKAS Management Systems
ISO/IEC 27001 accreditation date 24/01/2016
What the ISO/IEC 27001 doesn’t cover This certification is held by our external datacentre and certifies compliance in all areas of physical and electronic datacentre security. This is in addition to the criteria specified on the certificate itself, namely the provisioning and support of internet connectivity, IT security and managed network and hosting services.
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security certifications No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance certified Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Our Technical Director has overall responsibility for information security across the company. Defined roles and responsibilities are then outlined and split amongst the Technical Director's senior technical / data-exposed staff, as outlined within our internal policy documents. Our directors ensure that our policies, processes and general high standards are adhered to at all times.

Both our policies and processes are regularly audited and challenged as part of our on-going ISO 9001:2008 quality management systems programme. We count some of the most data-sensitive organisations in the UK amongst our existing user base; as such, we take our commitment to information security extremely seriously.

All our technical work processes, including the handling of client data, are documented and form part of staff induction and annual refresher training sessions; these are delivered both internally and via external professional partners. Our documented processes form part of our ISO 90001:2008 quality management audit requirement.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach As befits the manufacturers and providers of a world-class solution, we constantly monitor our service - and the components therefore - to ensure that we continue to perform to the very highest standards.

We are dealing in an ever-changing world and so continuously track our service and general offer, allowing us to keep pace with innovation. In over 30 years of business, we are proud of our processes that help us continue to provide the very best service to our customers.
Vulnerability management type Supplier-defined controls
Vulnerability management approach We use the Sophos integrated suite of security software.
Sophos Anti-Virus detects and cleans up viruses, Trojans, worms, and spyware, as well as adware and other potentially unwanted applications. HIPS (Host Intrusion Prevention System) technology can also protect your computer from suspicious files and rootkits. In addition, Malicious Traffic Detector can detect communications between your computer and command and control servers involved in a botnet or other malware attack.

OS patches are applied as they are provided by the author, Microsoft.

Further details of vulnerability testing can be provided on request.
Protective monitoring type Supplier-defined controls
Protective monitoring approach As referenced above, OccupEye uses the Sophos integrated suite of security software.

We pride ourselves on our ability to identify possible risks and full details of our responses, including affirmation of our swift reactions, are provided to the client at the outset of the contract. In any case, such information is available on request.
Incident management type Conforms to a recognised standard, for example, CSA CCM v3.0 or ISO/IEC 27035:2011 or SSAE-16 / ISAE 3402
Incident management approach As part of our staff induction and training, all data and systems-exposed staff are made aware that any breach of data security is to be reported immediately to their direct line manager. Each line manager is then responsible for communication of the relevant incident immediately once informed via the relevant senior company director.

Any breech of client data would be reported to the client at the very earliest opportunity, with any implications explained fully as we would understand them at the time.

In over 30 years of business, our organisation has not suffered a single breech of systems or data.

Secure development

Secure development
Approach to secure software development best practice Conforms to a recognised standard, but self-assessed

Public sector networks

Public sector networks
Connection to public sector networks No

Pricing

Pricing
Price £2.00 to £4.00 per unit per week
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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