Amazon Web Services EMEA Sarl, UK Branch
Cloud Contact Centre Services (AWS ProServe)
AWS Professional Services Consultants support customers in deploying a cloud-based contact centre for one line of business such as a call centre, internal help desk or customer service helpline during the cloud contact centre services engagement.
Features
- Design and implement operational cloud-based call centre
- Uses AWS services including Amazon Connect
- Design and implement up to 10 call flows (IVR)
- Call flows use text-to-speech and interactive voice response
- Call flow (IVR) integration with up to one customer application
- Basic reporting configuration using Amazon Connect Call Trace Reports
- Documentation for transition to Amazon Connect
Benefits
- Pay-as-you-go-pricing based on usage and call volume, reducing costs
- Increased flexibility to scale up and down relative to demand
- Increased innovation due to easy deployment of cloud-based solutions
- Out-of-the-box intelligence allowing automated customer interactions, responses and call routing.
Pricing
£1,048 to £2,313 a person a day
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aws-gcloud@amazon.com.
Tell them what format you need. It will help if you say what assistive technology you use.
Framework
G-Cloud 12
Service ID
4 4 6 0 4 0 1 6 5 6 3 1 2 2 5
Contact
Amazon Web Services EMEA Sarl, UK Branch
Chris Hayman
Telephone: +44 (0) 7825112477
Email: aws-gcloud@amazon.com
Planning
- Planning service
- No
Training
- Training service provided
- No
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- No
Security testing
- Security services
- Yes
- Security services type
- Security design
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Onsite engagement may start 2-6 weeks after call-off signature.
User support
- Email or online ticketing support
- No
- Phone support
- No
- Web chat support
- No
- Support levels
- N/A
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Developed Vetting (DV)
Pricing
- Price
- £1,048 to £2,313 a person a day
- Discount for educational organisations
- No
Service documents
Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format,
email the supplier at aws-gcloud@amazon.com.
Tell them what format you need. It will help if you say what assistive technology you use.