Amazon Web Services EMEA Sarl, UK Branch

Cloud Contact Centre Services (AWS ProServe)

AWS Professional Services Consultants support customers in deploying a cloud-based contact centre for one line of business such as a call centre, internal help desk or customer service helpline during the cloud contact centre services engagement.

Features

  • Design and implement operational cloud-based call centre
  • Uses AWS services including Amazon Connect
  • Design and implement up to 10 call flows (IVR)
  • Call flows use text-to-speech and interactive voice response
  • Call flow (IVR) integration with up to one customer application
  • Basic reporting configuration using Amazon Connect Call Trace Reports
  • Documentation for transition to Amazon Connect

Benefits

  • Pay-as-you-go-pricing based on usage and call volume, reducing costs
  • Increased flexibility to scale up and down relative to demand
  • Increased innovation due to easy deployment of cloud-based solutions
  • Out-of-the-box intelligence allowing automated customer interactions, responses and call routing.

Pricing

£1,048 to £2,313 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aws-gcloud@amazon.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 12

Service ID

4 4 6 0 4 0 1 6 5 6 3 1 2 2 5

Contact

Amazon Web Services EMEA Sarl, UK Branch Chris Hayman
Telephone: +44 (0) 7825112477
Email: aws-gcloud@amazon.com

Planning

Planning service
No

Training

Training service provided
No

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
No

Security testing

Security services
Yes
Security services type
Security design

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Onsite engagement may start 2-6 weeks after call-off signature.

User support

Email or online ticketing support
No
Phone support
No
Web chat support
No
Support levels
N/A

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Developed Vetting (DV)

Pricing

Price
£1,048 to £2,313 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at aws-gcloud@amazon.com. Tell them what format you need. It will help if you say what assistive technology you use.