Amazon Web Services EMEA Sarl, UK Branch
Cloud Contact Centre Services (AWS ProServe)
AWS Professional Services Consultants support customers in deploying a cloud-based contact centre for one line of business such as a call centre, internal help desk or customer service helpline during the cloud contact centre services engagement.
- Design and implement operational cloud-based call centre
- Uses AWS services including Amazon Connect
- Design and implement up to 10 call flows (IVR)
- Call flows use text-to-speech and interactive voice response
- Call flow (IVR) integration with up to one customer application
- Basic reporting configuration using Amazon Connect Call Trace Reports
- Documentation for transition to Amazon Connect
- Pay-as-you-go-pricing based on usage and call volume, reducing costs
- Increased flexibility to scale up and down relative to demand
- Increased innovation due to easy deployment of cloud-based solutions
- Out-of-the-box intelligence allowing automated customer interactions, responses and call routing.
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