Black Marble Limited

Chat bots with BotStack on Microsoft Azure

BotStack is an enterprise grade solution developed by Black Marble on the Microsoft Bot Framework for rapidly building effective bots for business delivery, with minimal overhead. This is a step-change for customer service experiences for business to business, business to consumer and internal business communications.

Features

  • Ability to implement business processes and automation
  • Minimized customer engagement time whilst maximising customer satisfaction
  • Delivering dynamic, seamless human handover for a successful outcome
  • Improved routes to market
  • Rapid, repeatable intelligence to deliver a unique customer experience
  • Ability to cross sell/up-sell
  • Multiple AIs running in parallel allows multiple conversations
  • Drives the customer to desired business outcomes
  • Inbuilt AI generates natural language to engage with the customer

Benefits

  • Pre-build intellectual property to speed up the delivery
  • Potential reduction of staff saving cost, more efficient resourcing
  • Opens more/cross channels for customer communication
  • Means of increasing engagement footprint without increased overheads
  • Increased customer satisfaction
  • Highly scalable on the Cloud platform

Pricing

£750 to £1150 per person per day

Service documents

G-Cloud 10

446014535139983

Black Marble Limited

Linda Hogg

01274 300175

linda@blackmarble.com

Planning

Planning
Planning service Yes
How the planning service works BotStack is an enterprise grade solution developed by Black Marble on the Microsoft Bot Framework for rapidly building effective bots for business delivery, with minimal overhead. This is a step-change for customer service experiences for business to business, business to consumer and internal business communications.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • Microsoft Azure
  • Microsoft Azure App Services

Training

Training
Training service provided Yes
How the training service works Depending on the customer's specific services, we provide * Technical assistance in the implementation of prerequisites and system requirements. * Knowledge transfer for the management of the system. * Specific customer training.
Training is tied to specific services Yes
Services the training service works with Microsoft Azure.

Setup and migration

Setup and migration
Setup or migration service available No

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works Depending on the services being implemented for the customer, we perform load testing to make sure it meets customer scalability requirements, and share the results with the customer.

Security testing

Security testing
Security services No

Ongoing support

Ongoing support
Ongoing support service No

Service scope

Service scope
Service constraints Normal support would only be available remotely.

User support

User support
Email or online ticketing support Email or online ticketing
Support response times 2 hours depending on criticality
Long term aim is 24/7, currently stands at 9 to 5.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 9 to 5 (UK time), Monday to Friday
Web chat support No
Support levels The service provides a sample solution, and roadmap. Any additional, follow-up services would have an agreed support model, depending on the level of engagement.

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Other security clearance
Government security clearance Up to Security Clearance (SC)

Pricing

Pricing
Price £750 to £1150 per person per day
Discount for educational organisations No

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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