This G-Cloud 10 service is no longer available to buy.

The G-Cloud 10 framework expired on Tuesday 2 July 2019. Any existing contracts with Black Marble Limited are still valid.
Black Marble Limited

Chat bots with BotStack on Microsoft Azure

BotStack is an enterprise grade solution developed by Black Marble on the Microsoft Bot Framework for rapidly building effective bots for business delivery, with minimal overhead. This is a step-change for customer service experiences for business to business, business to consumer and internal business communications.

Features

  • Ability to implement business processes and automation
  • Minimized customer engagement time whilst maximising customer satisfaction
  • Delivering dynamic, seamless human handover for a successful outcome
  • Improved routes to market
  • Rapid, repeatable intelligence to deliver a unique customer experience
  • Ability to cross sell/up-sell
  • Multiple AIs running in parallel allows multiple conversations
  • Drives the customer to desired business outcomes
  • Inbuilt AI generates natural language to engage with the customer

Benefits

  • Pre-build intellectual property to speed up the delivery
  • Potential reduction of staff saving cost, more efficient resourcing
  • Opens more/cross channels for customer communication
  • Means of increasing engagement footprint without increased overheads
  • Increased customer satisfaction
  • Highly scalable on the Cloud platform

Pricing

£750 to £1,150 a person a day

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at businessdevelopment@blackmarble.com. Tell them what format you need. It will help if you say what assistive technology you use.

Framework

G-Cloud 10

Service ID

4 4 6 0 1 4 5 3 5 1 3 9 9 8 3

Contact

Black Marble Limited Linda Hogg
Telephone: 01274 300175
Email: businessdevelopment@blackmarble.com

Planning

Planning service
Yes
How the planning service works
BotStack is an enterprise grade solution developed by Black Marble on the Microsoft Bot Framework for rapidly building effective bots for business delivery, with minimal overhead. This is a step-change for customer service experiences for business to business, business to consumer and internal business communications.
Planning service works with specific services
Yes
Hosting or software services the planning service works with
  • Microsoft Azure
  • Microsoft Azure App Services

Training

Training service provided
Yes
How the training service works
Depending on the customer's specific services, we provide * Technical assistance in the implementation of prerequisites and system requirements. * Knowledge transfer for the management of the system. * Specific customer training.
Training is tied to specific services
Yes
Services the training service works with
Microsoft Azure.

Setup and migration

Setup or migration service available
No

Quality assurance and performance testing

Quality assurance and performance testing service
Yes
How the quality assurance and performance testing works
Depending on the services being implemented for the customer, we perform load testing to make sure it meets customer scalability requirements, and share the results with the customer.

Security testing

Security services
No

Ongoing support

Ongoing support service
No

Service scope

Service constraints
Normal support would only be available remotely.

User support

Email or online ticketing support
Email or online ticketing
Support response times
2 hours depending on criticality
Long term aim is 24/7, currently stands at 9 to 5.
User can manage status and priority of support tickets
Yes
Online ticketing support accessibility
None or don’t know
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Support levels
The service provides a sample solution, and roadmap. Any additional, follow-up services would have an agreed support model, depending on the level of engagement.

Resellers

Supplier type
Not a reseller

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Pricing

Price
£750 to £1,150 a person a day
Discount for educational organisations
No

Service documents

Request an accessible format
If you use assistive technology (such as a screen reader) and need versions of these documents in a more accessible format, email the supplier at businessdevelopment@blackmarble.com. Tell them what format you need. It will help if you say what assistive technology you use.