Chat bots with BotStack on Microsoft Azure
BotStack is an enterprise grade solution developed by Black Marble on the Microsoft Bot Framework for rapidly building effective bots for business delivery, with minimal overhead. This is a step-change for customer service experiences for business to business, business to consumer and internal business communications.
Features
- Ability to implement business processes and automation
- Minimized customer engagement time whilst maximising customer satisfaction
- Delivering dynamic, seamless human handover for a successful outcome
- Improved routes to market
- Rapid, repeatable intelligence to deliver a unique customer experience
- Ability to cross sell/up-sell
- Multiple AIs running in parallel allows multiple conversations
- Drives the customer to desired business outcomes
- Inbuilt AI generates natural language to engage with the customer
Benefits
- Pre-build intellectual property to speed up the delivery
- Potential reduction of staff saving cost, more efficient resourcing
- Opens more/cross channels for customer communication
- Means of increasing engagement footprint without increased overheads
- Increased customer satisfaction
- Highly scalable on the Cloud platform
Pricing
£750 to £1,150 a person a day
Service documents
Request an accessible format
Framework
G-Cloud 10
Service ID
4 4 6 0 1 4 5 3 5 1 3 9 9 8 3
Contact
Black Marble Limited
Linda Hogg
Telephone: 01274 300175
Email: businessdevelopment@blackmarble.com
Planning
- Planning service
- Yes
- How the planning service works
- BotStack is an enterprise grade solution developed by Black Marble on the Microsoft Bot Framework for rapidly building effective bots for business delivery, with minimal overhead. This is a step-change for customer service experiences for business to business, business to consumer and internal business communications.
- Planning service works with specific services
- Yes
- Hosting or software services the planning service works with
-
- Microsoft Azure
- Microsoft Azure App Services
Training
- Training service provided
- Yes
- How the training service works
- Depending on the customer's specific services, we provide * Technical assistance in the implementation of prerequisites and system requirements. * Knowledge transfer for the management of the system. * Specific customer training.
- Training is tied to specific services
- Yes
- Services the training service works with
- Microsoft Azure.
Setup and migration
- Setup or migration service available
- No
Quality assurance and performance testing
- Quality assurance and performance testing service
- Yes
- How the quality assurance and performance testing works
- Depending on the services being implemented for the customer, we perform load testing to make sure it meets customer scalability requirements, and share the results with the customer.
Security testing
- Security services
- No
Ongoing support
- Ongoing support service
- No
Service scope
- Service constraints
- Normal support would only be available remotely.
User support
- Email or online ticketing support
- Email or online ticketing
- Support response times
-
2 hours depending on criticality
Long term aim is 24/7, currently stands at 9 to 5. - User can manage status and priority of support tickets
- Yes
- Online ticketing support accessibility
- None or don’t know
- Phone support
- Yes
- Phone support availability
- 9 to 5 (UK time), Monday to Friday
- Web chat support
- No
- Support levels
- The service provides a sample solution, and roadmap. Any additional, follow-up services would have an agreed support model, depending on the level of engagement.
Resellers
- Supplier type
- Not a reseller
Staff security
- Staff security clearance
- Other security clearance
- Government security clearance
- Up to Security Clearance (SC)
Pricing
- Price
- £750 to £1,150 a person a day
- Discount for educational organisations
- No