Vodafone Limited

Primary Storage - (NAS)

Flexible way to provide file storage for businesses applications/users. Fast deployment, affordability, access your data securely from your hosting environment in selected Vodafone UK data centres, connected to our secure NAS service. Provides high availability, high performance storage for most frequently accessed production applications, with lower TCO and operating costs.

Features

  • Assured UK data residency
  • Enterprise grade file storage service
  • Remote replication option
  • Active Directory integration
  • Additional features including snapshots
  • ISO 27001 accredited data centres and storage service
  • RAID (Redundant Array of Independent Disks) style protection as standard

Benefits

  • Flexibility in line with your needs
  • Simple utility based pricing
  • Removes the financial risk of overprovisioning
  • Fast deployment
  • Available to any Vodafone UK data centre customer
  • Pay for what you use
  • Free up business capital with move from CapEx to OpEx

Pricing

£0.2 to £0.35 per gigabyte per month

Service documents

G-Cloud 9

444855932160081

Vodafone Limited

Nicola Penrice

+44 (0) 7467339990

frameworks_team@vodafone.com

Service scope

Service scope
Service constraints Suitable for IL2 data and below
Minimum order size is 100GB for initial storage requirement
Minimum of 50GB for additional capacity
System requirements None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times The standard response time is one hour with support available on a 24/7 basis. The Support Incident Escalation is available to be utilised for critical issues and whenever needed to resolve the issue speedily.
User can manage status and priority of support tickets Yes
Online ticketing support accessibility None or don’t know
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Onsite support No
Support levels Vodafone categorizes incident management SLAs into severity levels as follows:
Severity 1 resolution within 4 business hours - defined as a total Loss of service affecting entire sites or the core Vodafone network or any elements of the platforms used by the customer, impacting a majority or all of the customer’s end-users. This excludes incidents outside of Vodafone control.
Severity 2 resolution within 4 business hours - The loss of some but not all Vodafone services to a single or multiple sites. Severe degradation of a service to such an extent that it is not usable.
Severity 3 resolution within 48 hours - The degradation of, but not the loss of Vodafone services to a site or a number of sites.
Support available to third parties No

Onboarding and offboarding

Onboarding and offboarding
Getting started On-boarding guidance is provided as part of the service and is tailored to the service being provided to the customer. Two phase approach with Go-live taking you through the service and handover the solution. A Delivery Handbook and Operations Handbook is provided covering Service desk, self-service,Admin tools, Reporting & Billing. Early Life Support phase, for the first week from go-live Vodafone are available to build your confidence and knowledge of the solution.
Service documentation Yes
Documentation formats PDF
End-of-contract data extraction It’s typically your responsibility to migrate data off the Primary Storage – NAS platform, although we can support you as part of a professional services engagement.
End-of-contract process Our pricing depends on the protection classes you choose for Primary Storage – Network Attached Storage (NAS). We charge you for your allocated storage, not the amount of storage you’re currently using. (Please view price card)

We also charge for the following components, including:

• On-boarding – priced per deal

• NAS port (pair) rental – £100 a month

• Professional services (optional)

Using the service

Using the service
Web browser interface No
API No
Command line interface No

Scaling

Scaling
Scaling available Yes
Scaling type Manual
Independence of resources N/a
Usage notifications No

Analytics

Analytics
Infrastructure or application metrics Yes
Metrics types Disk
Reporting types Real-time dashboards

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Baseline Personnel Security Standard (BPSS)

Asset protection

Asset protection
Knowledge of data storage and processing locations Yes
Data storage and processing locations United Kingdom
User control over data storage and processing locations No
Datacentre security standards Supplier-defined controls
Penetration testing frequency At least once a year
Penetration testing approach ‘IT Health Check’ performed by a CHECK service provider
Protecting data at rest Physical access control, complying with another standard
Data sanitisation process No
Equipment disposal approach Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Backup and recovery

Backup and recovery
Backup and recovery Yes
What’s backed up
  • Failover/failback via the replication option
  • Snapshot (linked point in time copy)
  • Platform-based RAID protection used to protect data
Backup controls Customers can select backup policies for both compressible data and uncompressible. The standard backup policies offered for on-site retention range from 14 days (weekly full daily incremental backup of all copies), 1 month, 6 month, 1 year, and 2 years. Off-site tape vaulting policies offered from 6 months (all monthly rotation), 1 year, 2 years, and 5 years.
Datacentre setup Multiple datacentres with disaster recovery
Scheduling backups Supplier controls the whole backup schedule
Backup recovery Users contact the support team

Data-in-transit protection

Data-in-transit protection
Data protection between buyer and supplier networks Other
Other protection between networks Customer production data is kept separate to Vodafone management Data
Data protection within supplier network TLS (version 1.2 or above)

Availability and resilience

Availability and resilience
Guaranteed availability Single-site (redundant): 99.9% - Data availability in the relevant calendar month, measured at the storage array.
Dual-site (remote replication): 100% - Data availability in the relevant calendar month, after successful replication to the remote site.
NAS port pairs: 99.9% - NAS access in the relevant calendar month. If one port is available the service availability is classed as 100%.
Note: Services levels are measured from our equipment at the edge of the shared storage platform and subject to you having a pair of connections into the service.
Approach to resilience Our high availability storage solutions have built-in redudancy to eliminate single points of failure and can span multiple datacentre, while Global Traffic Management (GTM) enable state full failover between the datacentre locations. Vodafone Data Centres are connected to our MSP (Multi-Service Platform) next-generation network with high-speed resilient links, and global Tier 1 Internet backbone, AS1273.
Vodafone has over a decade of experience with F5 Networks BIG-IP product family, which offers the required technical features to enable GTM.
For databases and other high-bandwidth storage applications Vodafone have a range of connectivity solutions that can provide Private-Line and Gigabit Ethernet services between Vodafone Data Centres.
Outage reporting Great emphasis is placed by Vodafone on monitoring and proactive identification of incidents; The Vodafone Service Desk will raise a proactive trouble ticket and initiate first line diagnostics. The Service Desk will contact the affected users/site to determine the business impact and identify any potential causes for the faults e.g. local site power issues. Vodafone will work with the customer to identify the most effective contact points for the various levels of escalation needed to resolve the issue.

Identity and authentication

Identity and authentication
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Other
Other user authentication Extend customer AD/LDAP into NAS service
Access restrictions in management interfaces and support channels Remote access by the customer and their users is down the specific requirements of the customer. Vodafone can offer a number of solutions to help secure access. This can be as simple as stateful firewalls limiting source IP, to multi-factor authentication combined with host and network intrusion detection and application-layer firewalls. At an infrastructure layer, customers remote access is encrypted by Secure Shell and/or RDP. Authorisation can be provided by Managed AD from Vodafone, or linked back into an existing AD to handle leavers etc.
Access restriction testing frequency At least once a year
Management access authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Other
Devices users manage the service through Dedicated device on a segregated network (providers own provision)

Audit information for users

Audit information for users
Access to user activity audit information Users receive audit information on a regular basis
How long user audit data is stored for User-defined
Access to supplier activity audit information Users receive audit information on a regular basis
How long supplier audit data is stored for At least 12 months
How long system logs are stored for At least 12 months

Standards and certifications

Standards and certifications
ISO/IEC 27001 certification Yes
Who accredited the ISO/IEC 27001 Lloyd's Register Quality Assurance Ltd
ISO/IEC 27001 accreditation date 14/09/2016
What the ISO/IEC 27001 doesn’t cover N/a
ISO 28000:2007 certification No
CSA STAR certification No
PCI certification No
Other security accreditations No

Security governance

Security governance
Named board-level person responsible for service security Yes
Security governance accreditation Yes
Security governance standards ISO/IEC 27001
Information security policies and processes Vodafone has an Information Security Management System (ISMS) that is aligned to ISO/IEC 27001:2013 and the governance is detailed within. Overall accountability lies with the UK GMT and the Information Security Governance Board is the key decision making forum with representation from all key UK business areas.

Operational security

Operational security
Configuration and change management standard Supplier-defined controls
Configuration and change management approach Formal management responsibilities and procedures within Vodafone are in place to ensure satisfactory control of all changes. When changes are made, an audit log containing all relevant information is retained on the Vodafone change management system. Changes to operational systems are only made when there is a valid business reason to do so, such as an increase in the risk to the system.
Vulnerability management type Supplier-defined controls
Vulnerability management approach Vulnerability scanning is performed by industry standard a vulnerability management platform. Governance is in place to ensure that appropriate patching and/or remedial action is reviewed and implemented according to the severity and business impact of the vulnerability.
Protective monitoring type Supplier-defined controls
Protective monitoring approach Vodafone has logging and monitoring capabilities in place along with appropriate storage of log data. The monitoring capability and events are managed and stored within the SIEM solution as optional service.
Incident management type Supplier-defined controls
Incident management approach Incident management processes are in line with ITIL best practice, and integrated with event, problem and change management processes.

Secure development

Secure development
Approach to secure software development best practice Supplier-defined process

Separation between users

Separation between users
Virtualisation technology used to keep applications and users sharing the same infrastructure apart No

Energy efficiency

Energy efficiency
Energy-efficient datacentres Yes

Pricing

Pricing
Price £0.2 to £0.35 per gigabyte per month
Discount for educational organisations No
Free trial available No

Documents

Documents
Pricing document View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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