PDG Consulting

Third (3rd) Party Oracle Application Software Support & Maintenance

Independent third-party software support and maintenance for Oracle Applications with savings of up to 90%. No forced upgrades, no de-support dates. Local and Central Government reference sites in the UK

Features

  • Independent third-party software support and maintenance for Oracle software
  • Savings of up to 90%
  • Legislative and Regulatory patches included, written by our team
  • No forced upgrades, No de-support dates
  • Supporting your current system for as long as you wish
  • UK based support team
  • Onsite support as required
  • Support team are SE security cleared as a minimum
  • 24/7 support
  • Support for customisations

Benefits

  • Reduces business spend
  • Removes disruption to business

Pricing

£800 per unit

  • Education pricing available

Service documents

G-Cloud 9

444835259518079

PDG Consulting

Mark Smith

0870 870 2771

mark@pdg-consulting.com

Planning

Planning
Planning service Yes
How the planning service works Our planning services cover the key areas of understanding your requirements, analysing your requirements and designing a solution. A key part of our planning includes understanding the infrastructure and architecture design requirements. We will provide a questionnaire to help guide the buyers through this process, so that we understand the requirements. We will also conduct workshops to assist with this, so that we can provide recommendations on best practice. We will also ensure that we understand how the system is going to be used, so that we can advise on how the system can be enhanced or amended, to meet specific requirements.
Planning service works with specific services Yes
Hosting or software services the planning service works with
  • AWS
  • Microsoft Azure

Training

Training
Training service provided No

Setup and migration

Setup and migration
Setup or migration service available Yes
How the setup or migration service works A key part of our planning includes understanding the infrastructure and architecture design requirements. We will provide a questionnaire to help guide the buyers through this process, so that we understand the requirements. We will also conduct workshops to assist with this, so that we can provide recommendations on best practice. We will also ensure that we understand how the system is going to be used, so that we can advise on how the system can be enhanced or amended, to meet specific requirements. We will provide a project plan, which will cover preparation tasks, the number of iterations for migration and the tasks involved. The tasks will cover the infrastructure area, as well as integration to external systems. We will conduct unit testing as part of the migration and the buyers will conduct user testing.
Setup or migration service is for specific cloud services Yes
List of supported services
  • AWS
  • MS Azure

Quality assurance and performance testing

Quality assurance and performance testing
Quality assurance and performance testing service Yes
How the quality assurance and performance testing works PDG are an ISO9001 registered organisation and in order to maintain this accreditation, our processes include quality assurance. We help buyers with quality assurance by ensuring that all of our work that is delivered has passed a peer review, as a minimum. As the complexity of the work increases and the impact to other processes, then we also include a number of management reviews, before a solution is implemented. We help buyers with performance testing, by providing test scripts to ensure that the coverage of the testing is understood. We also provide a number of tools to conduct the performance testing.

Security testing

Security testing
Security testing service Yes
Security testing type
  • Penetration testing
  • IT Health Checks
  • Risk analysis
Accredited security testers Yes
Security testing accreditations CREST
Certified Professional (CCP) risk analysts No

Ongoing support

Ongoing support
Ongoing support service Yes
Types of service supported
  • Buyer hosting or software
  • Hosting or software provided by your organisation
  • Hosting or software provided by a third-party organisation
How the support service works Support is provided by our support team based in Berkshire, and we work with a number of cloud hosting providers including Amazon Web Services and Microsoft Azure. We provide Oracle and SAP application and database support to users on these hosting providers. In addition, we also provide Oracle and SAP database support to users who have their systems in data centers hosted by other third party SI's

Service scope

Service scope
Service constraints None

User support

User support
Email or online ticketing support Email or online ticketing
Support response times Support is provided 8am to 6pm, 24/7 options are available
Priority 1 Target Response Time 15 mins Target Resolution Time 2 hours
Priority 2 Target Response Time 1 hour Target Resolution Time 4 hours
Priority 3 Target Response Time 4 hours Target Resolution Time 3 days
Priority 4 Target Response Time 8 hours Target Resolution Time 5 days
Priority 5 Target Response Time 3 days Target Resolution Time 10 days
User can manage status and priority of support tickets Yes
Online ticketing support accessibility WCAG 2.0 AA or EN 301 549
Phone support Yes
Phone support availability 24 hours, 7 days a week
Web chat support No
Support levels All of our support is provided at a premier level and priced based on the requirements of the customer, we provide a technical account manager who will visit the customer on a quarterly basis to review the service provided as well as weekly calls with the support team to review support tickets

Resellers

Resellers
Supplier type Not a reseller

Staff security

Staff security
Staff security clearance Conforms to BS7858:2012
Government security clearance Up to Developed Vetting (DV)

Pricing

Pricing
Price £800 per unit
Discount for educational organisations Yes

Documents

Documents
Pricing document View uploaded document
Skills Framework for the Information Age rate card View uploaded document
Service definition document View uploaded document
Terms and conditions document View uploaded document
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