First Databank Europe Limited

FDB OptimiseRx

OptimiseRx supports Clinical Commissioning Groups and Commissioning Support Units in delivering their medicines optimisation strategy by providing healthcare professionals with evidence based alerts and prompts in the form of actionable reference messages, at the point of care, relating to best practice, safety and cost.


  • Timely, informed decision making during the prescribing workflow
  • Prescribing guidance that is trusted, and acted upon
  • Clinically relevant prescribing guidance specific to the patient's medical record
  • Help GPs to implement standards of prescribing safety and quality
  • Ability to request localisation of profile messages (authored by FDB)
  • Web-based reporting functionality
  • Web-based content management portal


  • Instantly translate prescribing guidance into clinical actions
  • Unique prescribing data insights to make informed prescribing decisions
  • Guiding prescribers to the most effective evidenced based therapies
  • Messages are optimised to maximise potential savings
  • Messages are patient specific to help minimise alert fatigue


£0.31 to £0.34 a person a year

Service documents


G-Cloud 12

Service ID

4 4 4 7 5 0 8 1 7 3 8 3 4 0 0


First Databank Europe Limited Simon Radcliffe
Telephone: 07969292549

Service scope

Software add-on or extension
Cloud deployment model
Private cloud
Service constraints
FDB and its hosting provider shall use commercially reasonable endeavours to schedule downtime during the hours of 9pm and 7am so as to minimise impact on the sevices.
System requirements
  • Valid licence with vendor clinical system
  • Licence in place with FDB
  • N3/HSCN connectivity if required for vendor clinical system
  • Internet connection compatible with IE9 and above

User support

Email or online ticketing support
Email or online ticketing
Support response times
A response shall be provided within 8 business hours.
User can manage status and priority of support tickets
Phone support
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
Onsite support
Onsite support
Support levels
Dedicated Account Manager who can provide access to our technical and content team as required.
In addition, our customer service department will be available to support email and telephone enquiries. On receipt of the query from the Licensee, FDB will acknowledge via email to the Licensee the receipt of the query, and it will be logged and assigned with a unique reference number. FDB shall ensure that a log is maintained in respect to each query raised by the Licensee. Whenever so requested by Licensee, acting reasonably at all times, and during Contracted Support Hours, FDB shall provide an update report from the log with respect to any Licensee related queries.
SLA incorporated as part of the Terms and Conditions for further information.
Support available to third parties

Onboarding and offboarding

Getting started
Onsite training on the use of the FDB OptimiseRx portal to manage the messages and use the reporting capabilities is provided to the CCG/CSU medicines management teams in the set-up period, as well as discussing the need for any localised guidance.
On site demonstrations of how FDB OptimiseRx is implemented within the clinical software, and any necessary training, can be provided for GPs and practice staff.
User guides, FAQs and associated training materials are available for download from the FDB OptimiseRx portal.
Service documentation
Documentation formats
End-of-contract data extraction
OptimiseRx data is fully integrated with the GP clinical system, and a data extract is not required.
End-of-contract process
FDB OptimiseRx is an integral modular component of prescribing systems and can be instantly de-activated by removal of the license key.

Using the service

Web browser interface
Supported browsers
Internet Explorer 9
Application to install
Designed for use on mobile devices
Service interface
Description of service interface
OptimiseRx portal accessible to authorised end users.
Accessibility standards
None or don’t know
Description of accessibility
Not applicable.
Accessibility testing
Not applicable.
What users can and can't do using the API
The API is integrated within the vendor's clinical system and the system is activated from within the vendor's clinical system. Users will be unable to make changes or set up through the API.
API documentation
API documentation formats
API sandbox or test environment
Customisation available
Description of customisation
Users can manage their content profile via a web portal. Users can request localised messages to be authored by FDB, who will then add these messages to the CCG portal, to enable, once checked.


Independence of resources
Service monitoring and capacity planning is undertaken routinely by FDB.


Service usage metrics
Metrics types
Please refer to the Service Definition for reports available within OptimiseRx
Reporting types
Reports on request


Supplier type
Not a reseller

Staff security

Staff security clearance
Staff screening not performed
Government security clearance

Asset protection

Knowledge of data storage and processing locations
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
  • Physical access control, complying with another standard
  • Encryption of all physical media
Data sanitisation process
Equipment disposal approach
In-house destruction process

Data importing and exporting

Data export approach
Reports can be exported in CSV or PDF format.
Data export formats
Data import formats
Other data import formats

Data-in-transit protection

Data protection between buyer and supplier networks
  • Private network or public sector network
  • TLS (version 1.2 or above)
Data protection within supplier network
Other protection within supplier network
The environment is protected behind firewall security, and data is accessible by authorised personnel only.

Availability and resilience

Guaranteed availability
FDB shall use reasonable efforts to ensure that the service will have a minimum uptime percentage of 99.99% at all times during the service provision time (excluding scheduled downtime and the duration of any force majeure event) in any month. Uptime is calculated on a monthly basis over each discrete calendar month by FDB.
Approach to resilience
Available on request
Outage reporting
Email alerts

Identity and authentication

User authentication needed
User authentication
  • Limited access network (for example PSN)
  • Username or password
Access restrictions in management interfaces and support channels
Username and password restricts access to the buyer portal profile.
Access restriction testing frequency
At least every 6 months
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users have access to real-time audit information
How long user audit data is stored for
At least 12 months
Access to supplier activity audit information
Users have access to real-time audit information
How long supplier audit data is stored for
At least 12 months
How long system logs are stored for
At least 12 months

Standards and certifications

ISO/IEC 27001 certification
ISO 28000:2007 certification
CSA STAR certification
PCI certification
Other security certifications

Security governance

Named board-level person responsible for service security
Security governance certified
Security governance standards
Other security governance standards
Cyber Essentials
Information security policies and processes
Devices authorised to access the corporate network and associated systems are built, maintained and actively managed by a single business unit using AD policies and SCCM . Requests and incidents are managed within a single responsibility hierarchy using audit-enabled tooling.

Passwords are subject to best practice policy and enforcement and where possible all corporate-connected accounts are federated.

Staff are required to understand and adhere to a comprehensive IT policy and undergo annual assessment.

Software is developed under change-managed and independently governed processes and procedures.

Operational security

Configuration and change management standard
Supplier-defined controls
Configuration and change management approach
All code is source controlled.
Any changes to the services would be tested in accordance with in-house QA standards (as accredited by NICE) prior to implementation.
Vulnerability management type
Supplier-defined controls
Vulnerability management approach
FDB continuely monitor for any potential threats to our services, and if a threat were detected we would take immediate action to neutralise such threat. FDB use automatically updated anti-virus end point protection software to ensure that services are secure. Software patching is carried out on a scheduled basis (if required).
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
FDB continuely monitor for any potential compromises to our services, and if a compromise were detected we would take immediate action to neutralise such compromise. FDB use automatically updated anti-virus end point protection software to ensure that services are secure. Software patching is carried out on a scheduled basis (if required).
Incident management type
Supplier-defined controls
Incident management approach
Users will report incidents by telephone or email to our customer services team. This incident would then be managed in accordance with our in-house policy to undertake a clinical risk assessment and root cause analysis, and any resolution would be conveyed by email. Incident report are not provided, however, users can request an update through customer services.

Secure development

Approach to secure software development best practice
Conforms to a recognised standard, but self-assessed

Public sector networks

Connection to public sector networks
Connected networks
  • NHS Network (N3)
  • Health and Social Care Network (HSCN)


£0.31 to £0.34 a person a year
Discount for educational organisations
Free trial available

Service documents