ADM Computing

Bespoke SharePoint & PowerBI configuration and implementation

Bespoke SharePoint consultancy and implementation - on premise, private cloud or cloud via Microsoft Office 365. Tailored reporting and business intelligence using Microsoft Power BI.

Features

  • Operational efficiency and compliance tools
  • Bespoke Design
  • Document Control & Centralisation
  • Secure access from any device
  • Realtime Reporting
  • Staff and Resource Management
  • Change Management

Benefits

  • Cost reduction
  • Central control and management of data
  • Data Security
  • Manage content "on the move" efficiently
  • Integration with existing infrastucture
  • Greater staff engagement.

Pricing

£750 per unit per day

Service documents

Framework

G-Cloud 11

Service ID

4 4 3 8 5 4 0 2 3 6 0 2 5 2 4

Contact

ADM Computing

Kailas Bryant - Sales & Marketing

01227 473503

kailas.bryant@adm-computing.co.uk

Service scope

Software add-on or extension
Yes
What software services is the service an extension to
Microsoft SharePoint
Cloud deployment model
Public cloud
Service constraints
No Constraints.
System requirements
Microsoft Technology

User support

Email or online ticketing support
Email or online ticketing
Support response times
Support services are available as follows:  0830-1730 Mon-Fri, OOH Critical Support  15 minutes response critical, 1 hour urgent, 1 business day non-urgent Account Management and Dedicated Technical Teams available
User can manage status and priority of support tickets
No
Phone support
Yes
Phone support availability
9 to 5 (UK time), Monday to Friday
Web chat support
No
Onsite support
Yes, at extra cost
Support levels
Service availability is 99.99%
Support services are available as follows:
 0830-1730 Mon-Fri, OOH Critical Support
 15 minutes response critical, 1 hour urgent, 1 business day non-urgent
Account Management and Dedicated Technical Teams available
Support available to third parties
Yes

Onboarding and offboarding

Getting started
When onboarding a new customer, a full project specification is drawn up and agreed. This will cover all areas both technical and operational. A project manager will be assigned with oversight from relevant Directors.

Working in collaboration with the customer and any applicable third party suppliers, ADM will create and implement a project plan covering (but not exclusively):
 Knowledge gaining of any existing systems being migrated
 Liaison with third party suppliers and all customer stakeholders
 Implementation of support processes
 Migration / Implementation of systems
 User Training

Should offboarding be required, data will be made available and the contract terminated in liaison with the customer, again working in a fully managed fashion.
Service documentation
Yes
Documentation formats
PDF
End-of-contract data extraction
Admin access to allow migration of data between old and new platforms (private cloud). Data can be provided in an agreed format on demand.
End-of-contract process
Data extraction included within cost of contract, any additional hardware or licencing charged as applicable.

Using the service

Web browser interface
Yes
Supported browsers
  • Internet Explorer 11
  • Microsoft Edge
  • Firefox
  • Chrome
  • Safari 9+
Application to install
No
Designed for use on mobile devices
Yes
Differences between the mobile and desktop service
Simpler touch friendly interface, optimised for smaller screen sizes.
Service interface
No
API
No
Customisation available
Yes
Description of customisation
Workflow, permissions management.

Scaling

Independence of resources
Proactive monitoring tools and dedicated resource allocation.

Analytics

Service usage metrics
Yes
Metrics types
Service summary, uptime reports, views of all site data (subject to agreement with customer around requirements).
Reporting types
Real-time dashboards

Resellers

Supplier type
Reseller providing extra features and support
Organisation whose services are being resold
Microsoft

Staff security

Staff security clearance
Other security clearance
Government security clearance
Up to Security Clearance (SC)

Asset protection

Knowledge of data storage and processing locations
Yes
Data storage and processing locations
United Kingdom
User control over data storage and processing locations
Yes
Datacentre security standards
Managed by a third party
Penetration testing frequency
At least once a year
Penetration testing approach
Another external penetration testing organisation
Protecting data at rest
Physical access control, complying with another standard
Data sanitisation process
No
Equipment disposal approach
Complying with a recognised standard, for example CSA CCM v.30, CAS (Sanitisation) or ISO/IEC 27001

Data importing and exporting

Data export approach
JavaScript query
Data export formats
  • CSV
  • Other
Other data export formats
XML
Data import formats
Other
Other data import formats
XML

Data-in-transit protection

Data protection between buyer and supplier networks
TLS (version 1.2 or above)
Data protection within supplier network
IPsec or TLS VPN gateway

Availability and resilience

Guaranteed availability
Service Availability / Service Credit
99.0% to 99.5% inclusive / 25%
95.0% to 98.9% inclusive / 50%
Less than 95% / 100%
Approach to resilience
Available on request.
Outage reporting
Email alerts, public dashboard, telephone contact

Identity and authentication

User authentication needed
Yes
User authentication
  • 2-factor authentication
  • Dedicated link (for example VPN)
  • Username or password
Access restrictions in management interfaces and support channels
Appropriate user access permissions configured and managed.
Access restriction testing frequency
At least once a year
Management access authentication
  • 2-factor authentication
  • Username or password

Audit information for users

Access to user activity audit information
Users contact the support team to get audit information
How long user audit data is stored for
User-defined
Access to supplier activity audit information
Users contact the support team to get audit information
How long supplier audit data is stored for
User-defined
How long system logs are stored for
User-defined

Standards and certifications

ISO/IEC 27001 certification
Yes
Who accredited the ISO/IEC 27001
The British Assessment Bureau
ISO/IEC 27001 accreditation date
20/09/2016
What the ISO/IEC 27001 doesn’t cover
Covers ADM Computing single site
ISO 28000:2007 certification
No
CSA STAR certification
No
PCI certification
Yes
Who accredited the PCI DSS certification
Worldpay (ADM self validated certificate)
PCI DSS accreditation date
14/12/2016
What the PCI DSS doesn’t cover
Covers ADM Computing single site
Other security certifications
Yes
Any other security certifications
  • Cyber Essentials
  • Cyber Essentials Plus

Security governance

Named board-level person responsible for service security
Yes
Security governance certified
Yes
Security governance standards
  • ISO/IEC 27001
  • Other
Other security governance standards
ISO 9001, Cyber Essentials, Cyber Essentials Plus
Information security policies and processes
Cyber Essentials, Cyber Essentials Plus, ISO:9001, ISO:27001

Information Security Management Team underpinned by a Microsoft SharePoint based management system.

Operational security

Configuration and change management standard
Conforms to a recognised standard, for example CSA CCM v3.0 or SSAE-16 / ISAE 3402
Configuration and change management approach
ISO:9001 compliant change management process.
Vulnerability management type
Undisclosed
Vulnerability management approach
Proactive security monitoring tools. Immediate action where required subject to change management processes.
Protective monitoring type
Supplier-defined controls
Protective monitoring approach
Proactive security monitoring tools. Immediate action where required subject to change management processes.
Incident management type
Supplier-defined controls
Incident management approach
Incidents reported by proactive monitoring tools or from users (via phone or email). Incident reports provided on request at no extra charge.

Secure development

Approach to secure software development best practice
Independent review of processes (for example CESG CPA Build Standard, ISO/IEC 27034, ISO/IEC 27001 or CSA CCM v3.0)

Public sector networks

Connection to public sector networks
No

Pricing

Price
£750 per unit per day
Discount for educational organisations
No
Free trial available
No

Service documents

Return to top ↑